Cyclehoop Reviews 112

The Cyclehoop customer service team were very efficient and friendly in their communication and processing of my bike store request. Lawrence and Precious - Thank you!

We love our Cyclehoop bike bins, which have made a massive difference to our cycling. The organisation is also clearly really well run by people that care about what they do.

Over the last decade we moved from Camden (with Cyclehoop) to Hackney for a few years (which runs its own scheme), and are now in Wandsworth (back with Cyclehoop). It is great to be back in a borough that uses Cyclehoop - its a vastly better experience.

Thank you to the Cyclehoop team for all their work and energy!

I had an excellent experience with Cyclehoop, and I would particularly like to thank Anna, who handled my request with outstanding professionalism, care and empathy.

I contacted her several times over a number of days, and she was always patient, helpful and reassuring. She even remembered my name, which made the whole experience feel very personal and well-managed. The process was extremely quick, smooth and efficient from start to finish.

Anna answered all my concerns clearly and took the time to explain the process, including my rights and responsibilities towards the company. Her communication gave me complete confidence, and I felt very comfortable trusting Cyclehoop with my bike.

Thank you again to Anna and Cyclehoop for such a professional and supportive service.

Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cyclehoop is a godsend for me living in London without anywhere really secure to keep my bike. I wouldn't be without it. Safe, easy to use and convenient at any time of the day or night. Would thoroughly recommend.

Our unit's lock was jammed recently and Laurence from the Customer Service Team helped our little bike hangar community immediately!
The next day the handyman/locksmith attended to the hangar and it was fixed.
I highlighted the fact that I cycle every day and commuting is expensive in London.

Super quick service! Thank you Cyclehoop!

Swift and polite service offered by Precious.

I really appreciate all the help form their customer service team. They are very helpful!
Thanks for everything!

It's a great service, really well managed and executed. Very friendly, helpful and supportive. 100%! We need a lot more of these in our neighbourhood, it's a great amenity and the setup is fantastic. I've been in touch a few times with Laurence who has been great.

Great low cost and secure way of storing my bike, meaning I can continue to commute to work easily!

The lockers offer a safe, convenient storage amenity for bike owners in cities where space is at a premium. Customer service is speedy and efficient as I found out when I needed their assistance when changing lockers. Thanks for being there for us, Cyclehoops!

This was an amazing service when I lived in a small top floor flat with no lift. The price is reasonable for a year's rental and I never had any security concerns.

A game changer for anyone living in a flat as well as being affordable and safe.

Customer service and communication has been great. It was a long wait due to demand, but I eventually got my offer and they were quick to respond and get it all set up. Happy!

Great to way to store bikes in London when flats are too small to offer any storage! Has made such a difference to my cycle usage and thoroughly enjoyed enjoy having it!

Great service from Precious in Glasgow. All very straightforward and easy to do business with - thank you!!

Excellent resource in a big city with limited space to store bikes Well run & easy to use the bike shelters.

Great, used for 6 months before ending our subscription due to an imminent move. Cyclehoop were great, we received a pro-rata refund for the days not used and key return was quick and easy. Definetly recommend!

Precious from Cyclehoop has been a great help in getting my space set up. The hangar is a convenient location and the prices charged are extremely reasonable. Looking forward to utilising Cyclehoop!

I attempted to use one of these bike hoops for the first time yesterday, despite having signed up and paid a deposit two years ago when the scheme was demonstrated in Maidstone. The concept looked promising, but as I’m retired and don’t shop frequently, I’d never actually encountered one to use—until now.
I booked a session, arrived, and the hoop would not open. Standing beside it was another user, frantically tapping his phone—it turned out his bike was already locked inside and he couldn’t retrieve it.
I tried again. Still nothing.
I then called the helpline. The operator spoke very quietly and was difficult to hear. After wasting time “jumping through hoops” (no pun intended), I was told I might have the wrong version of the app and should download the latest one. Reluctantly, I did.
That made things worse. The new app would not let me log in because the system had changed and my password was no longer recognised.
By this point I was furious. It was freezing cold, I’d wasted over 20 minutes, and the system was clearly flawed. Even worse, there appears to be no meaningful support outside normal working hours—this was 3pm on a Saturday.
A product that locks bikes in, fails to open, breaks user access, and offers inadequate support is simply not fit for purpose. The idea may be good, but the execution and reliability are seriously lacking.

Key arrived when they said it would. Instructions clear.
This has made my life so much easier regarding cycling! Easy to open and close.