Cyclehoop Reviews 112

Great product and really helpful customer service

We have recently had a very expensive road bike stolen and our insurnace advised that they would not pay out as it was not fixed to an imovable object. We have therefore started using two wall anchors to fix the bikes to when not in use. They work great and look great in the gym

However, we have recently moved some things around and therefore had to move the wall anchors to a different wall. I contacted cyclehoop in the hope that I could obtain some replacement bolts and ball bearing to refix them to a different wall.
Jon responded and was really helpful, he has kindly offered to send us some replacements bolt and bearings to allow us to refix the wall anchors.

I didn't have any issues with cyclehoops during my tenure. I got my key really easy, they updated me well ahead of time when my subscription was coming to an end and they are really responsive. It's been a great experience all around. Thanks team, i'd highly recommend them if there's a shelter near you!

It's very convenient for cyclists in London who never have enough space at home. The service is great and the price is reasonable. Special thanks to Anna who was very friendly and helpful.

Cyclehoop is a fantatsic service that is well run in my experience.

Cyclehoop saved me from having to lug my bike up and down two flights every time I wanted to ride! It's a great value and the customer service team is very nice and responsive. I hope they keep expanding in Edinburgh.

Cyclehoop has been excellent at our locations in Glasgow. My partner and I both rented spaces in separate hangars. Safe, convenient and saves loads of space in our apartment. Affordable prices too.

We are moving country so no longer using them. The pro-rata refund process was simple and easy too.

Thank you!

My experience of Cyclehoop has been hugely positive. Not only does it provide an excellent service but its customer care is extraordinary. Particular thanks to Anna who noticed that I had posted back my padlock key by mistake when changing my Cyclehoop location. She contacted me and then posted back my key, turning down my offer to pay for the postage and then contacting me to ensure that I had received my key safely. Full marks for customer service in a world that seems to have forgotten what it means. So refreshing. Well done Cyclehoop!

Cyclehoop is a great idea and I really enjoyed using it for around 18 months before moving to a new area where I did not need one. It is a simple efficient and secure system, easy to use and very convenient. The administrating team were friendly and very helpful on the two occasions I was in contact (initially to obtain my place and just now, to hand the keys back).
Thank you very much!

My beloved, well used bike is kept safe and sound in the hub. I used to have to keep it indoors - I commute to work everyday and it was a real drag having to have the (often wet and muddy) bike in the house. The hub/is ridiculously cheap at £12 per year.

What a great service this is. Quick to set up, great locations, easy to use and the customer service is flawless.

It's an inspired idea, or it certainly was for us. We have two mountain bikes, and a year ago, were living in a small flat with no room to store them. I looked around for street storage and Cyclehoop was the perfect fit and location for us. Easy admin and hoop access were a perfect solution for us. We certainly need more Cylehoops.

Great hangars for your bike, safe and easy to organise a key, and also straightforward to cancel if you move etc .. I loved using the hangar, thanks Cyclehoop!

I had a great experience with Cyclehoop. It was all easy and convenient. Highly recommended. Special thanks to Anna for her help.

Martina, who was in the rentals team was really lovely, great to speak to her and helped out my issue really quickly!!

Really great customer service, so quick and helpful.

Kris Neil was extremely patient, supportive, friendly and easy to deal with. His colleague Ollie was equally brilliant - would highly recommend!

Cyclehoop are a pleasure to deal with and provide fantastic customer services whenever required. Emails responded to very diligently. Will happily use their service again if required. Thanks Cyclehoop team!
Regards
Michael

Anna and the team of Cycle hoop are great, they respond quickly with great customer care. A good feeling to have a company that really genuinely cares for their customers! Thank you :)

Great service, really helpful team - top marks!

Whilst rushing about between Christmas and the New Year, I unfortunately lost all my keys.

Amongst the multitude of keys, was my CycleHoop hangar key.

I filled in the form on the website, at 10:43, got a reply within 3 minutes via email. I confirmed my details, and had paid, got the payment confirmation response all within 10 minutes.

After the disaster of losing one of the most important items for my daily life, to have a quick, competent and helpful service made my day.

Nearly worth losing my keys for such a great service!

Thank you CycleHoop Team!