Cyclesense Reviews 248

No problems whatsoever, wouldn't hesitate to order again.

Great products and value for money. Really quick delivery on my superb Crosso panniers. Have not these hard to find items anywhere else cheaper.

Great service brilliant price on a last season giant propel. Bike came in three days and was in perfect condition, had a couple of rides on it already can't wait to get out again.

I´ve buy the bike Dawes of 16" and i´m very happy. It´s a fast, light, hard and beatiful bike. The send to spain has been perfect and the seller very profesional.
Thanks very much

Item arrived as stated, no problem with ordering online.

Again, my order dealt with promply and delivered rapidly to N.France. Could'nt be better.
Thank you Cyclesense.

Brilliant service when ordering online

Excellent product and service second to none. Item was received in three working days which was amazing as it was Christmas week!

Good communication from them. Part I ordered wasn't in stock and they contacted me immediately I had placed the order to let me know when it would arrive, which it did, exactly as promised. Very good.

The bulb did however arrive promptly. ........

Amendment to my first review. Within minutes of posting my initial review Cyclesense contacted me directly to apologise and they then sent the correct bulb which arrived two days later. In light of the their swift remedy I feel their service was very good and have upgraded my review from 2 stars to 4.

Bought a Kinetic Turbo over 5 years ago. Its been great but unfortunately a manufacturing fault came to light. However I noticed it had a lifetime guarantee. I rang cyclesense, fearing that the small print would mean that the guarantee would be now out of date. But no, bring it in and we will sort it. 5 days later, the turbo is replaced. What can I say? Absolutely no complaints. A big thank you to both Kinetic and cyclesense for sorting with no arguments and so very quickly - just when I need the turbo.

Aside from the bike being brilliant, the advice and help I received from the cyclesense team was fantastic. Good comms and really well organised. Highly recommended.

The price of the product was competitive, the customer service punctual, as well as the delivery. This shop is a good example for others.

Absolutely satisfied with this shop, they've sent me notice that the item I was looking for is in stock, found the best solution for international shipping, fast execution of the order. Thank you!

Brilliant! Good communication and service

1) Web site had an offer which turned out to be invalid. Suggest the site is checked to ensure these things don't happen.
2) Price and delivery was excellent and timely for my Cannondale Synapse
3) Disappointing thing was the bike was not assembled and no instructions as to what I needed to do. I assembled what seemed to need to be done, but bike gears not working properly and seat post creaked.I took it to my local bike shop today to get the gears to work and stop the creaking seat post. They also discovered wheel nuts on rear wheel were only finger tight and could have come off!

It's always a concern when buying a bike online that something will be wrong with it. I suggest that Cyclesense either put the bike together best they can and supply details as to what needs to be done, or recommend that the bike is taken to a cycle store to be assembled safely.

ANyway the visit to my local cycle store cost me £30, but I saved £250 so it was still worth it, but I think the service post sale to starting to use could be better. For example, you could have called me to check I had the ability to assemble the bike and if not recommended that I go to a store to assemble it perhaps?

On balance, the price was good, delivery was good and the bike is awesome, but that little niggle about the assembly and creaky seat post could be sorted and make cycle sense an awesome experience.

Great service all round. Thank you very much.

Nice to do the business with. RECOMMENDED!

These great people went out of their way to sell me a saddle I couldn't get anywhere else; it arrived super-fast and I could not be more happy with the experience.