Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust. Can not blame,also great communication regarding delivery time.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. T... See more
Company replied
Simple to use and more customer friendly than another scheme was proven to be in the past. This was so easy to use and clear, no hidden traps or penalties for using a different retailer to the one run... See more
Company replied
The website is very easy to use and has clear guidelines. I visited a shop on Saturday and received an order which I uploaded onto cycle solutions web site on Monday. All approved quickly and notified... See more
Company replied
Company details
Contact info
6 Europa Way, SA5 4AJ, Swansea, United Kingdom
- 0330 100 2480
- info@cyclesolutions.co.uk
- www.cyclesolutions.co.uk
4.6
Excellent
5K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
Very efficient - bike arrived in good time and constructed making it easy for me to get set up.
April 6, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
Quick service kept informed all through…
Quick service kept informed all through the delivery
April 4, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thanks for your review!
My local stockist wasn't on their…
My local stockist wasn't on their partner list. I emailed Cycle Solutions and they had the store and partner link set up within 24 hours. 3 days later, I picked up my new bike. A phone call query was also answered quickly and explained in detail. Brilliant service.
March 24, 2026
Unprompted review
Reply from Cycle Solutions
Glad we could help, thanks for your review!
Great on line experience
Great on line experience. Good communications and delivery arrangements.
April 2, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Reply from Cycle Solutions
Thank you for your review!
Fast, fuss free delivery
Once my C2W request was approved from my employer (which was the long part) I received the bike within 2 days. No fuss booking a suitable delivery time. Very pleased with the bike itself.
March 13, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thanks for your review!
Very helpful and everything organised…
Very helpful and everything organised and completed really quickly.
March 5, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
Great customer service delivered ebike…
Great customer service delivered ebike on the day specified.
March 23, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review
After placing my order I had a call…
After placing my order I had a call from your team to inform me that they thought I had selected the wrong size bike for my height and to advise on a better fit.
I took their advice and the bike I have is a perfect fit!!
March 20, 2026
Unprompted review
Reply from Cycle Solutions
Glad we could help, thanks for your review!
Great cycle purchase site
Very straightforward &quick process in purchasing my bike even though I purchased from my local shop. The site clearly explains everything ,so was pleased how quick I managed to obtain my bike
March 18, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thanks for your review!
Good communication quick delivery the…
Good communication quick delivery the products was as described
March 23, 2026
Unprompted review
Reply from Cycle Solutions
Thank you for your review!
Seamless
Seamless, really friendly staff and efficient dispatch process. Was unclear about what pedals would be on the bike, so more information about this (especially for folk relatively 'new' to buying bikes would be helpful
March 23, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review and will pass on your suggestion regarding pedals!
Smooth process
Simple to complete with quick responses. Smooth process overall.
March 20, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Good products and service
Good customer service, clear communication and excellent range of products.
March 13, 2026
Unprompted review
Reply from Cycle Solutions
Great, thanks for your review!
Great experience with Cycle Solution
Great experience with Cycle Solution! Fast processing, quick delivery, and really lovely advisors. Highly recommended.
March 20, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thank you for your review!
Reply from Cycle Solutions
Thanks for your review!
Excellent price and customer service
March 21, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
Brilliant
Friendly an explained everythin. Delivered on time no issues an bike is brilliant. Thanks
March 6, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Simple faultless service .
Simple faultless service from start to finish. Would recommend to friends and family wanting to become healthier and reduce their carbon footprint.
March 26, 2026
Unprompted review
Reply from Cycle Solutions
Fantastic, thank you for your review!
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