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Cycle Solutions Reviews 4,533

•
TrustScore 4.5 out of 5

4.6

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the speed and efficiency of the ordering and delivery process, often noting that bikes arrived quickly and fully assembled, requiring minimal setup. Many people highlight the helpfulness and pleasantness of the staff, appreciating their quick responses and effective communication throughout the process. The overall service, from initial application to receiving the product, is consistently described as excellent and straightforward. However, some customers experienced issues with delivery delays, which were sometimes attributed to the courier service. A few people also noted minor setup problems with their bikes upon arrival, such as misaligned components or poorly adjusted gears. There were also isolated reports of damaged products or items that did not meet expectations, including a faulty dropper post and a stripped crank.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality and ease of setup of their... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting promptness and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Order

Reviewers mention positive feedback about order. Customers are highly satisfied with the quick and efficient... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust. Can not blame,also great communication regarding delivery time.... See more

Company replied

Rated 5 out of 5 stars

Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. T... See more

Company replied

Rated 5 out of 5 stars

Simple to use and more customer friendly than another scheme was proven to be in the past. This was so easy to use and clear, no hidden traps or penalties for using a different retailer to the one run... See more

Company replied

Rated 5 out of 5 stars

The website is very easy to use and has clear guidelines. I visited a shop on Saturday and received an order which I uploaded onto cycle solutions web site on Monday. All approved quickly and notified... See more

Company replied

Company details

  1. Bicycle Store
  2. Activewear Store
  3. Bike Accessories Store
  4. Road Cycling

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seamless ordering, helpful on the phone

Involved with cycle to work scheme, very helpful on the phone guiding through the process. Would use them again.
Any questions on your order you can phone them up and you speak to an actual person quite easily which is very reassuring during the process, especially if you've completed a big purchase.

March 3, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Thank you very much for your review!

Rated 5 out of 5 stars

Plenty of options and information at hand

Plenty of options to choose from and easy process with FAQs and contacts + information available to allow making an informed decision. I appreciated the option to get the bike from a local retailer as I wanted to test ride the bike I was buying.

February 25, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Excellent, thank you very much for your review!

Rated 5 out of 5 stars

The whole process was smooth

The whole process was smooth
From ordering the bike, to being phone to double check my measurements would fit the intended bike, to the delivery of the bike, everything went smoothly with great communication at all times from the team

March 23, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Fantastic, thanks for your review!

Rated 5 out of 5 stars

Straight forward purchase

Such a straight forward speedy service. Top quality bike purchased. Very pleased, thank you.

March 9, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Excellent, thanks for your review!

Rated 5 out of 5 stars

Excellent company

Excellent company to deal with and very helpful staff if u have any problems

March 11, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Thank you very much for your review!

Rated 5 out of 5 stars

Great Experience

Cycle to work scheme although seemed complicated when I got to CS website it was easy. After the order was complete spoke to a nice human who went through the order and checked all details were correct. Great service even when I had to call them back and change some of the order. All went very well

March 3, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Excellent, thanks for your review!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, with great support from chasing my new bike, to price matching, the follow up call to make sure I order the correct size to arranging and accepting delivery. Seamless from start to finish.

March 5, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Excellent, thanks for your review!

Rated 5 out of 5 stars

The bicycle I ordered was sold out but…

The bicycle I ordered was sold out but they were very quick to look for alternatives for me and offered me a different one which turned out to be much better than my original

March 3, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Glad we could help, thanks for your review!

Rated 4 out of 5 stars

Brilliant service

Brilliant service, great delivery and when the biked arrived it was so easy to add the peddles.

March 6, 2026
Unprompted review
Cycle Solutions logo

Reply from Cycle Solutions

Thank you very much for your review!

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