Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust. Can not blame,also great communication regarding delivery time.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. T... See more
Company replied
Simple to use and more customer friendly than another scheme was proven to be in the past. This was so easy to use and clear, no hidden traps or penalties for using a different retailer to the one run... See more
Company replied
The website is very easy to use and has clear guidelines. I visited a shop on Saturday and received an order which I uploaded onto cycle solutions web site on Monday. All approved quickly and notified... See more
Company replied
Company details
Contact info
6 Europa Way, SA5 4AJ, Swansea, United Kingdom
- 0330 100 2480
- info@cyclesolutions.co.uk
- www.cyclesolutions.co.uk
4.6
Excellent
5K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really quick turnaround from ordering…
Really quick turnaround from ordering to delivery
February 6, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Very fast delivery and very helpful
January 28, 2026
Unprompted review
Reply from Cycle Solutions
Thank you for your review!
I don’t often leave reviews for…
I don’t often leave reviews for companies but the customer service there is horrendous.
I tried to help them out in every way I could when a parcel was dumped incorrectly outside my house, but instead of a thank you they gave out my personal details to someone random and then blamed me for the mistake.
If that’s the way they treat people who try and help them I wouldn’t trust them with anything.
February 6, 2026
Unprompted review
Reply from Cycle Solutions
Good afternoon, would you be able to email your order details (info@cyclesolutions.co.uk) so that I can look into this on your behalf please? Many thanks
Reply from Cycle Solutions
Thank you very much for your review!
Excellent customer service
The delivery was very prompt a few days ahead of time. The representatives from the company spoke to myself on a few occasions, to see if there was anything else they could assist me with. Very helpful & pleasant staff
January 27, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thanks for your review!
Excellent Service and quick delivery
Cycle Solutions made the process of ordering a bike through my work's cycle to work scheme a pleasure. The process was simple and easy and the service and delivery was excellent and very quick.
January 16, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
Nathan was great!
February 3, 2026
Unprompted review
Reply from Cycle Solutions
Glad we could help, thanks for your review!
Reply from Cycle Solutions
Thanks for your review!
Bikes are really good quality
Bikes are really good quality, great prices, cycle scheme is available with great finance bike comes with warrenty, had one bike with the scheme and had really good customer care.
February 2, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thank you very much for your review!
Well communicated
Well communicated. Offered advice on bike size and when delivery would be.
January 27, 2026
Unprompted review
Reply from Cycle Solutions
Great, thank you very much for your review!
Extremely quick dispatching of mountain…
Extremely quick dispatching of mountain bike & very good communication throughout.
January 23, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
Whole process sorted within two days
January 20, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Cycle solutions customer service.
As soon as decided on the bike, I went on to the site, and filled the form, submitted, I did call just to clarify a few things, the customer service was, very helpfull, and they answered all my queries, the turn around was very swift, highly reccomend, for speed and great customer service.
January 9, 2026
Unprompted review
Reply from Cycle Solutions
Fantastic, thank you very much for your review!
Reply from Cycle Solutions
Thank you very much for your review!
Electric bike
Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust.
Can not blame,also great communication regarding delivery time.
Thank you very much.
January 19, 2026
Unprompted review
Reply from Cycle Solutions
Excellent, thanks very much for your review!
Pedal issues
Hi, I screwed the pedals in tight but when cycling last night the pedal fell off - (non drive side) it looks like the thread has been stripped from the crank (not the pedal itself).
How do I get a replacement crank?
Kind Regards
Bob
January 28, 2026
Unprompted review
Reply from Cycle Solutions
Good afternoon, I'm sorry to hear you've had an issue with your bike. Would you be able to email details to our aftersales department (aftersales@cyclesolutions.co.uk) so that we can look into a resolution for you please? Many thanks
Top Service!
It was very quick and CycleSolutions were an efficient and amazing help.
January 17, 2026
Unprompted review
Reply from Cycle Solutions
Great, thanks for your review!
great proactive comms
great proactive comms to unblock some small issues, super helpful team.
January 26, 2026
Unprompted review
Reply from Cycle Solutions
Glad we could help, thanks for your review!
Quick and easy process
Ordering my bike was very quick and easy. Everything was explained and easy to make the decision
January 17, 2026
Unprompted review
Reply from Cycle Solutions
Thanks for your review!
Simple and Straightforward
Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. The delivery was delayed by one day which was inconvenient but that was FedEx's fault not theirs.
January 16, 2026
Unprompted review
Reply from Cycle Solutions
Thank you very much for your review!
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