Cycle Solutions Reviews 4,533

Easy to order and quick delivery. The communication was excellent and issues with setting up the insurance were helpfully dealt with in a supportive manner. I will definitely use this company again.

Very quick and very secure packaging.. worth every penny
Thank you guys for my wee dudes bike

Great service,always keep you up to date with your order,received mine very quick by courier.weather hasn’t let me enjoy my purchase properly but the time will come 👍

Great customer experience
Fast and slick process from beginning to end

Everything was delivered in good shape.
Return process is like from 2000 . Print a form
fill it . Send it to the warehouse, then they will see.
it's just to avoid returns

Easy to order and quick delivery, thankyou

Excellent customer service. Excellent bike. Excellent delivery time.

Bike assembled and delivered as I wanted. I’m very pleased with the whole process of getting everything for my cycling needs through Cycle Solutions.

Quick response to emails, and when required was able to discuss product suitability with an advisor. I've used cycle solutions (uprise) a couple of times and have been very satisfied with the overall service. Thank you 👍

Great pre-delivery call to arrange for he delivery but also speedy delivery of the items to an alternative address.

Appreciated the fast turnaround. Got a phone call the same day and a call the next day to arrange delivery. Long gone are the days when my desired bike went out of stock while waiting for my Cycle2Work order to be processed.

easy to navigate and quick to purchase items

Great service no delay and efficient delivery. Well packaged goods and undamaged ready to go. Thanks team.

Amazing price, Excellent service, Staff very helpful.

Good prompt service from team in Wales to arrange order and online parts of the process were generally easy.
Unfortunately arranging delivery was very difficult due to FedEx not delivering outside of normal working hours and not having a drop-off point in my local area, resulting in me having to come and pick the bike up from the nearest FedEx depot which is a two hour journey away. On picking up the bike, the box it was in was falling apart and had several holes in and the bike had significant damage to the rear derailleur requiring repairs at a local bike shop. Build quality of the bike was also extremely poor with the top tube loose and the bolts provided not sufficient to hold the headset in position.

Quick delivery but had to ask about free insurance offer

Ordered a bike through here and customer service was good. Took a while to get the bike but I appreciate they are a busy company so to be expected.

Ordered some other bits for the bike at a later date. One of the items was faulty which Cycle Solutions said would be replaced but that didn’t happen. It was resolved after about 7 weeks but I had forgotten about it so partly my fault. Once I remembered I called up and received the item within a week. Overall I’m happy but room for improvement within Customer Care.

Great bike and was delivered the next day :)

Amazing company, picked the bike I wanted, had a phone call the next day. To confirm everything, then next day delivery once the bike has been made for you, nothing was to much hassle for them