Dack Motor Group Reviews 

Always helpful and welcoming. I’m kept informed of progress and their charges are realistic.

Very accommodating as I was able to work while the work was done. There is a designated work space.

I was kept informed of the work to be done & the staff let me drop my car with them ahead of the scheduled time.

From start to finish everything went as quoted. They advised me on a few issues and sent me a new quote for the extra work. Dack as a company are very professional and all the staff very polite. I will use dack again in the future.

Great service from start to finish
Helpful staff on service desk, kept informed of all repairs with video updates and repair delivered on time as promised. Highly recommended

Sensible prices and excellent service. This was a better customer experience than Ive had with a main dealer, prices were sensible and staff have the knowledge and time for a frank discussion about what I wanted them to do.

I have been taking my mini to Dack for 5 years. The service there is second to none, all the staff are very friendly and can’t do enough for you. There are no hidden surprises what they quote you is what you pay. I would definitely recommend Dack for price and the service you receive.

My discovery required investigation regarding a water leak from the sunroof into the front passenger footwell, I was advised of the problem and the repair went ahead. As I am quite meticulous about my vehicle, and knowing there would be a lot of dismantling to effect the repair, after collection I did a thorough examination, it was as if nothing had been disturbed and I replied to Dack Motors, Lincoln to thank the technician for his attention to detail in the reassembly of the interior

Fiona was fantastic in making sure I was fully informed throughout and the work was a reasonable price too.

Very helpful
Informative and honest
Efficient and a pleasure to deal with despite the costs of replacing all 4 tyres!

First time customer and I guarantee it will be my last visit.
Wanted a major service.
When I picked my car up it only said oil change, oil filter, air filter and pollen filter..from previous experiences at garages this is a small service and for £299 i think it's pretty disgusting.
A major service should include a fuel filter, brake fluid and spark plugs.
I asked the question as to why the other filters and fluid wasn't changed and simply got fobbed off with " oh you just had our standard major".
Never heard such rubbish and more to the point I wasn't informed of this when I booked it in.
You've also lost another customer as my partner won't use dack again and I will be strongly advising family and friends to give them a swerve...I feel totally conned.
Having spoken to a few mechanics on their opinion, not one of them would advise using dack.
I only used them as they are local and class themselves as specialists.

Was after a battery for my BMW f10 as its a car I cannot do myself as the battery has to be coded to the car some of the battery replacement quotes were well high so gave Dack a ring who were cheaper by miles £258 fitted. Being a BMW specialists it was a no brainer. Only there 30 mins free coffee lost no settings on car more then happy. Friendly and helpful staff as always. Will be back again in Dec for engine oil and filter change. Give these guys a call you may be surprised.

Dack Group took over Motorserv UK in April, we had a gold service plan arranged and paid monthly by Direct debit since Oct 2024. 6-8 weeks ago I made contact and arranged for a service and MOT for today's date. Turned up with the car today to find the Motorserv premises closed and no info on the building as to who now to contact. Obviously Motorserv had not notified me of the service appointment that they could not honour, if they had I could have arranged something else myself. So left high and dry by Dack/Motorserv customer service department. I have sent a communication to Dacks Coventry branch and can only hope customer service is much better there.

Best avoided - NOT MERCEDES SPECIALISTS as they advertise themselves. They don't have the Mercedes diagnostic tools to properly diagnose so just take your money to swap costly parts and hand the vehicle back not fixed!

Called Dack Monday with my mini (I’ve had it a month from a different garage!) clutch was absolutely done! So they kindly took my mini in Monday afternoon, and straight to work on it by Tuesday, they also called with unfortunate news 3/4 tyres were done! So I’d been truly done over by the other garage. All worked fixed by Dack very quickly, car feels new! Holly even kindly dealt with all my warranty, and endless phone calls from myself, stressing! Thank you so much guys!

Contacted Dack Motor Group as they advertise themselves as Vauxhall Specialists. Asked for a price on a camshaft upgrade for my Vauxhall Grandland X 1.5 Diesel and was told that they wouldn't be able to do that. The engine has a well documented issue with breaking camchains and an upgrade pack is available. Looks like Dack Motor Group aren't Vauxhall Specialists after all!!

Yet another great service from Dacks.

Fast and friendly service always.

Had terrible experience with Dack .left a 1 * review and notice that they haven't put it on there site ,however newer reviews that are 3* are on there. Strange that. Thank you Dack for taking my 5grand for repairs and leaving me with a car that is no better mechanically than it was was when you 1st had it. I do notice reading other reviews that when things go wrong or they already have your money you seemingly deal with it by simply ignoring your customers, much like you did me.
AVOID THIS COMPANY. Talk a good game but fail to deliver.

I recently had my car repaired at Dack Bodyshop in Lincoln, and I couldn't be happier with the service I received. From start to finish, the experience was absolutely fantastic. Dave and Claire were both incredibly professional, friendly, and helpful, making the whole process smooth and stress-free.

The quality of the repair and paintwork was outstanding – my car looks as good as new! It's clear that the team at Dack Bodyshop take great pride in their work, and their attention to detail is second to none.

I highly recommend them to anyone in need of top-quality bodywork repairs. Thank you, Dave, Claire, and the whole team, for doing such a brilliant job!

Absolutely delighted with the service Ash and Claire gave. I was stranded and my insurer wanted to scrap my car without looking at it. I called back hoping to provide pictures and get a second opinion over the phone. Nope, Ash listened to what was happening, got Bob to come and pick me up, recovered my car, issued a courtesy car, valued my car, priced up repairs, dealt with my insurer, got the repairs done within the parameters of my insurance policy and today I picked my car back up, gleaming clean. They even handed me a £20 they found floating around inside it. Totally transparent service and honesty all round. 100 effort, 100 service 👏 👌 🙌 thank you to all involved. I am one extremely happy lady. 😊

Prompt,efficient, friendly service. Work carried out on time, car returned very clean .