Friendly and efficient - I had a brake fluid change, vehicle check and MOT completed on my 1 Series, all work completed within 4 hours including a complimentary wash. BMW Club service pricing is very... See more
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Honest and transparent in both analysis and potential costs. Staff made you and your vehicle feel like a priority for them. Kept us fully informed throughout the process but were not pushy and allowed... See more
I am glad I chose to return to Dacks, every time their customer service has been absolutely superb, they’ve been responsive and really transparent about processes and costs. Got the issue fixed withi... See more
This company needs reporting to Trading Standards, the same thing they keep doing to customers Ripping them.off horrible service amd the mechanics who do the horrible work should be ashamed of... See more
Company details
Written by the company
An independent family run motor business based in Lincoln. We offer a full suite of vehicle services, including vehicle repairs, servicing and MOT. Additionally, a vehicle bodyshop, van sales, vehicle rental and van conversions departments.
Contact info
Whisby Road, LN6 3QW, Lincoln, United Kingdom
- 01522535840
- www.dackmotorgroup.co.uk
4.3
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Availability and great service
Availability and great service. Second time I have used DACK and really pleased.
September 9, 2024
Unprompted review
Reply from Dack Motor Group
Hi Sam,
Thank you for your feedback from your recent visit to Dack. We really appreciate you taking the time to post your review, and are very happy to hear that you had a great second experience with us.
We look forward to seeing you again :-)
The Team at Dack
Excellent staff reccomend to anyone
Excellent staff really friendly would reccomend to anyone after a hire vechical vans are loverly and clean and really looked after, really pleasant to drive aswell
September 5, 2024
Unprompted review
Reply from Dack Motor Group
Hi Mathew,
Thank you for your feedback from your recent visit to Dack Hire. We really appreciate you taking the time to post your review, and are very happy to hear that you had a great experience with Leigh and the vehicle hire team :-)
We look forward to seeing you next time.
The Team at Dack
Excellent customer service from the…
Excellent customer service from the moment we arrived , very thorough with the vehicle check and friendly too , all in all a very easy and pleasant experience .
Thankyou .
September 6, 2024
Unprompted review
Reply from Dack Motor Group
Hi Andrew,
Thank you for taking the time to leave your feedback for our service team.
We are very happy to hear that you had a great experience with us, and that you found your vehicle health check useful.
We look forward to seeing you next time :-)
The Team at Dack
Quality service at a fair price
Quality service at a fair price, the staff are so kind and caring which makes the overall experience that much better.
September 4, 2024
Unprompted review
Reply from Dack Motor Group
Hi Joel,
Thank you for taking the time to leave your feedback from your recent visit to Dack. We really appreciate all feedback.
We are very happy to hear that you had a great experience with our team, and services.
We look forward to seeing you next time :-)
The Team at Dack
Exellent company …
Exellent service from start to finish Ash kept in touch with our cars progress through the whole time they had it would definitely recommend A++++
September 4, 2024
Unprompted review
Reply from Dack Motor Group
Hi Matthew,
Thank you for taking the time to leave your feedback for our bodyshop team. Ash was really happy to read your review.
Thank you again,
The Team at Dack
Continued exemplar of customer focus
As ever, a courteous and professional service by the team at Dack; thank you!
September 3, 2024
Unprompted review
Reply from Dack Motor Group
Hi Les,
Thank you for taking the time to leave your feedback for our team. We were really happy to read your review, and look forward to seeing you next time :-)
Thank you again,
The Team at Dack
Service/mot with a smile
Needed to have early mot/service. Put through first. All done by 12, including car wash! Helpful reception,2x coffees
September 2, 2024
Unprompted review
Reply from Dack Motor Group
Hi Richard,
Thank you for taking the time to leave your feedback for our team. We were really happy to read your review and pleased that you had an efficient turn around on your MOT/ service.
We look forward to seeing you next time :-)
Thank you again,
The Team at Dack
Top class work
Good communication from start to finish.A very thorough assessment and no work under taken without consulting me first.A very professional company and not bad pricing.
A pleasure to deal with.
August 21, 2024
Unprompted review
Reply from Dack Motor Group
Hi Simon,
Thank you for taking the time to leave your feedback of your experience here at Dack. We were really happy to read your review, and look forward to seeing you next time :-)
Thank you again,
The Team at Dack
Absolutely fantastic experience using…
Absolutely fantastic experience using DACK ,friendly staff very helpful 😀. I would recommend the hire company to everyone want a quality van to hire.
August 28, 2024
Unprompted review
Reply from Dack Motor Group
Hi Raymond,
Thank you for taking the time to write this review for the Hire team. Leigh and the team are really pleased to hear that you have had a great experience :-)
We look forward to seeing you next time,
The Team at Dack
Quality repairs from a quality garage.
Such a wonderful experience the quality of workmanship was amazing and fantastic customer service thank you to Ash and the team.
August 19, 2024
Unprompted review
Reply from Dack Motor Group
Hi Alan,
Thank you for taking the time to leave your feedback. Ash, and the team are really pleased to hear that you have had a great experience with the bodyshop :-)
We look forward to seeing you next time,
The Team at Dack
A very well run business
Excellent communication at all times during various stages of the extensive and complex work required on my vehicle.
Tom on the service desk had a detailed knowledge of progress if I phoned without having to refer to records or feedback from people involved with the various aspects of the work, mechanical, bodywork brakes and MOT.
The quality of work was very good and I was asked not to hesitate if any issues were to arise after the vehicle was returned to me, none did.
The staff in reception and others passing through were friendly, helpful and sociable at all times which I believe is a sign of good management and staff training.
July 17, 2024
Unprompted review
Reply from Dack Motor Group
Hi Newmarch,
Thank you for taking the time to leave your feedback. Tom and the wider service team were really happy to see your review, and really value your feedback.
We're really pleased to hear that you had a great experience here at Dack, and that you are very happy with the work, the service and the wider team. :-)
Thank you, and we look forward to seeing you next time,
The Team at Dack
These guys in Coventry have been great
These guys in Coventry have been great. They had their hands full taking on our A1 bought from the auction with a few issues. With perseverance and communicating with us, we got there. Thank you
July 29, 2024
Unprompted review
Reply from Dack Motor Group
Hi Kerry,
Thank you for taking the time to write this review - The Coventry team are really pleased to hear that you have had a great experience and value your feedback.
We're really pleased to hear that your A1 is sorted :-)
We look forward to seeing you next time,
The Team at Dack
A brilliant company with really…
A brilliant company with really friendly and helpful staff.
August 19, 2024
Unprompted review
Reply from Dack Motor Group
Hi Louise,
Thank you for taking the time to write this review. The team are really pleased to hear that you have had a great experience :-)
We look forward to seeing you next time,
The Team at Dack
Superb service as usual!
Superb service as usual!
Great price, easy process and always so friendly. Wouldn’t think to use anyone else now and we have certainly used them a lot over the past few years!
August 16, 2024
Unprompted review
Reply from Dack Motor Group
Hi Samantha,
Thank you for your review. The team here at Dack are really pleased that you have had multiple great experiences with us! :-)
We look forward to seeing you next time,
The Team at Dack
Great friendly and professional service
The team at Dack were friendly, professional and thorough. A great job done and I’ll definitely be back again.
August 13, 2024
Unprompted review
Reply from Dack Motor Group
Hi Zilli,
Thank you for taking the time to write this positive review, and share your feedback.
We're really grateful for all feedback, and are pleased that you have had a great experience with us.
We look forward to seeing you next time,
The Team at Dack
Molly was really helpful and explained…
Molly was really helpful and explained everything in a way I understood. She is an asset to your team.
August 14, 2024
Unprompted review
Reply from Dack Motor Group
Hi Sammie,
Thank you for your review. Molly was delighted to receive your feedback, and the team are really pleased that you had a great experience, and understood everything from Molly.
We look forward to seeing you next time,
The Team at Dack
Really good service
Really good service, the only thing that could be improved is communication around updates being more regularly even if nothing has changed
August 16, 2024
Unprompted review
Reply from Dack Motor Group
Hi Rebecca,
Thank you for taking the time to write your review. We value all feedback, so will absolutely take your feedback on updates and communication on board.
We are pleased that you had an overall good experience.
Thank you again,
The Team at Dack
Great service and communication!
Molly was so helpful and kept us updated through the whole process of diagnostics and repair. First class service as always from Dack!
August 12, 2024
Unprompted review
Reply from Dack Motor Group
Hi Peter,
Thank you for taking the time to write this review. We are really pleased that you've had a good experience here at Dack.
The service team were really happy to receive your positive feedback! :-)
We look forward to seeing you next time,
The Team at Dack
Great friendly staff smart clean van
August 14, 2024
Unprompted review
Reply from Dack Motor Group
Hi Bryn,
Thank you for taking the time to write your review. Leigh and the hire team were really happy to see your feedback, and glad that you've had a good hire experience with us.
Thank you,
The team at Dack
After My Corsa had flashing engine…
After My Corsa had flashing engine light and wasn’t running properly
In a panic dropped in to Dack to see if they could help me out
Excellent service from Aimee , who said yes we can fit you in this afternoon
After a Diagnostic check , they ordered a part all fixed that afternoon .
Waited in rest area, lovely coffee too
All stress was taken away
Will go back again
August 1, 2024
Unprompted review
Reply from Dack Motor Group
Hi Taylortribe,
Thank you for taking the time to write this review - Aimee was really happy to receive your feedback.
The team are really pleased to hear that you have had a great experience :-)
We look forward to seeing you next time,
The Team at Dack
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