Friendly and efficient - I had a brake fluid change, vehicle check and MOT completed on my 1 Series, all work completed within 4 hours including a complimentary wash. BMW Club service pricing is very... See more
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Honest and transparent in both analysis and potential costs. Staff made you and your vehicle feel like a priority for them. Kept us fully informed throughout the process but were not pushy and allowed... See more
I am glad I chose to return to Dacks, every time their customer service has been absolutely superb, they’ve been responsive and really transparent about processes and costs. Got the issue fixed withi... See more
This company needs reporting to Trading Standards, the same thing they keep doing to customers Ripping them.off horrible service amd the mechanics who do the horrible work should be ashamed of... See more
Company details
Written by the company
An independent family run motor business based in Lincoln. We offer a full suite of vehicle services, including vehicle repairs, servicing and MOT. Additionally, a vehicle bodyshop, van sales, vehicle rental and van conversions departments.
Contact info
Whisby Road, LN6 3QW, Lincoln, United Kingdom
- 01522535840
- www.dackmotorgroup.co.uk
4.3
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Last minute problem sorted…
Despite trying to make sure everything on the car was sorted before going on a European motoring journey a brake warning light came on two days before leaving. Dack saved the day and saved me a lot of stress. Despite a full work load they sorted everything for me and I am now happily on my journey. First class service.
August 9, 2024
Unprompted review
Reply from Dack Motor Group
Hi Ralph,
Thank you for your feedback from your recent visit to Dack. We really appreciate you taking the time to post your review, and are very happy to hear that you had a great experience here. This has been passed on to the service team.
We hope you have a great time away!
The Team at Dack
The staff on the desk was very helpful
The staff on the desk was very helpful, themselves and the technicians always go above and beyond for myself and my vehicle. It’s a real pleasure brining my vehicle here, I know it’s in good hands.
August 9, 2024
Unprompted review
Reply from Dack Motor Group
Hi Ebony,
Thank you for taking the time to review your experience at the Dack Service Centre. We're really happy to hear that you have had a great experience, and our team really value your feedback.
We look forward to seeing you next time :-)
Any questions in the mean time, please feel free to reach out.
Thank you,
The Team at Dack
Excellent and efficient service from…
Excellent and efficient service from the very outset. Identified the issue with the car and explained thoroughly what the solution was. Kept informed of progress and timescales and the work was completed as promised. The work done transformed the car at a fixed very reasonable cost.
August 12, 2024
Unprompted review
Reply from Dack Motor Group
Good Afternoon,
The team here at Dack are really happy to hear your feedback from your visit to our service centre.
We are really pleased to hear that you have had a great experience, and that your car was transformed :-)
We look forward to seeing you next time,
The Team at Dack
BIG thanks to the team @ Dack Bodyshop
BIG thanks to the team @ Dack Bodyshop, Dave the manager, Caitlin on reception and Ash who carried out the work on my car, all lovely people who made the experience straightforward and easy, the repair was assessed and booked in the same week and am delighted with the end result, returning my car to showroom standard again, fantastic site in Lincoln offering great service that is exceptional value for money, thank you guys, would recommend your services to anyone.
August 7, 2024
Unprompted review
Reply from Dack Motor Group
Hi Gareth,
Thank you for your great review of our bodyshop. Dave, Ash and Caitlin were delighted to hear your feedback!
We're really happy that you had a great experience at Dack Bodyshop :-)
Thank you,
The Team at Dack
First time MOT pass for my Rover…
First time MOT pass for my Rover Maestro. She has always struggled on emissions. However, since she was fully serviced and her carb sorted out last year by Dacks, she made it through an ungaraged winter wonderfully with no problems and passed her MOT without needing any faffing with.
She has also had some bodywork at their bodyshop which was a brilliant experience and is holding up really well considering the unhealthy attraction to rust my car has.
Really trust these folks with my car.
We will be back. Just hopefully not until next year's MOT!
August 5, 2024
Unprompted review
Reply from Dack Motor Group
Hi KT,
Thank you for your feedback from your recent experience at Dack. It's great that she passed first time! 🎉
The service and bodyshop teams were delighted to see your review and are really happy that you have had a brilliant experience with us.
We look forward to seeing you next year for your MOT. If you have any questions in the mean time, please feel free to reach out :)
The team at Dack
Friendly helpful staff and a simple…
Friendly helpful staff and a simple collection and return process
August 5, 2024
Unprompted review
Reply from Dack Motor Group
Hi Alan,
Thank you for taking the time to review your experience here at Dack.
We are really pleased that you found the collection and delivery service simple, and glad that you have had a good experience.
We look forward to seeing you next time - In the mean time, please feel free to reach out if you have any questions :-)
The team at Dack
Van Hire at The Dack Group, Lincoln
The Customer service was exceptional at the Dack group; the lady on reception was extremely efficient, helpful and all done with a smile. The chap who showed me around the vehicle was very informative and the van itself looked brand new. The whole process only took 10 mins or so and I will definitely return to use the service again. Dave
August 1, 2024
Unprompted review
Reply from Dack Motor Group
Hi Dave,
Thank you for taking the time to review your experience with Dack Hire.
Leigh and the Hire team were delighted to read your review, and are very happy that you've had a great experience here.
We look forward to seeing you again :)
The team at Dack
First class service nice clean van
First class service nice clean van
Rental staff brilliant especially Leigh
All staff friendly
August 5, 2024
Unprompted review
Reply from Dack Motor Group
Hi Stephen,
Thank you for taking the time to leave a review for our Hire department :-)
Leigh was really happy to see your feedback, and it means a lot to us.
We look forward to seeing you next time.
Thank you,
The team at Dack.
Fantastic friendly
Fantastic friendly, efficient and polite service.
Molly the receptionist/liason lady is so helpful. All work explained, costed and photos sent prior to my approval. Fantastic communication. And to top it all, they picked me up and washed, waxed and hoovered my very sad looking car. 5* service all the way through.
August 2, 2024
Unprompted review
Reply from Dack Motor Group
Thank you for your feedback from your recent experience at Dack.
Molly was delighted to see your review. We are really happy that you have had a brilliant service centre experience with us, and glad you're happy with your car's wash & hoover too :-)
We look forward to seeing you next time,
The team at Dack
Reply from Dack Motor Group
Hi Mark,
Thank you for taking the time to post your review of Dack.
The team here at Dack are really grateful to see your feedback.
We look forward to seeing you next time.
In the meantime, if you have any questions, please don't hesitate to get in touch.
Thank you,
The team at Dack
Reply from Dack Motor Group
Hi Shaun,
Thank you for taking the time to post this review.
We appreciate all feedback, and the team were very happy to see this.
We look forward to seeing you again.
In the meantime, if you have any questions, please don't hesitate to get in touch :)
Thank you,
The team at Dack
Dack deliver an effortless & professional experience
Communication is a key to good customer care and Dack deliver this in spades with no surprises along the way. So much better than the main car dealerships I have experienced in the past. Keep up the great work. I will be back.
July 31, 2024
Unprompted review
Reply from Dack Motor Group
Hi Paul,
Thank you for taking the time to write this great review.
Our team here at Dack were thrilled to read your words, and are happy that you had a great experience!
We look forward to seeing you again.
In the meantime, if you have any questions, please don't hesitate to get in touch :)
Thank you,
The team at Dack
Reply from Dack Motor Group
Hi Leigh,
Thank you for taking the time to review your experience here at Dack.
The team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
Accident Repair by DAK Motors
The whole experience was very positive, reception staff worked hard liaising with myself and the other parties insurance to sort out dates for a courtesy car to be dropped off and picked up due to the nature of my work. The repair was done efficiently and was returned in superb condition. I have nothing but praise for the service experienced ~ kind, understanding friendly staff who deliver a 5 🌟service Thank you
July 10, 2024
Unprompted review
Reply from Dack Motor Group
Morning Diane,
Thank you for taking the time to review your experience here at Dack.
The team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
Very impressed - would highly recommend
I have been very impressed by the service I have recieved from everyone at Dack - from Ron who picked up my car for servicing, and brought it back a lot cleaner than when it left me, to Molly for dealing with my initial enquiries and then updating me on progress of the work, and even ringing me back after she had seen I called when she was dealing with another customer, even though I had been dealt with by someone else. Would highly recommend them - I used to work in the Motor Industry and they are a credit to the owners of the business.
July 25, 2024
Unprompted review
Reply from Dack Motor Group
Morning Lynda,
Thank you for your kind words, and taking the time to review your experience here at Dack.
Ron, Molly and the team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
Great vans
Great vans, helpful staff. Very pleasant experience. Staff are a credit to you.
July 25, 2024
Unprompted review
Reply from Dack Motor Group
Morning Chris,
Thank you for taking the time to review your experience here at Dack.
Leigh and the team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
A professional service from beginning…
A professional service from beginning to end. The Manager was very helpful and the work was top rate.
July 18, 2024
Unprompted review
Reply from Dack Motor Group
Morning Roy,
Thank you for taking the time to review your experience here at Dack.
Aimee was delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
Just a nice experience with no…
Just a nice experience with no problems, staff polite and helpful.
July 24, 2024
Unprompted review
Reply from Dack Motor Group
Hi Mr May,
Thank you for taking the time to review your experience here at Dack.
The team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
highly professional service I received
I was extremely impressed about the highly professional service I received, when I took my Audi A5 Cabriolet in to have it’s roof mechanism repaired at Dack Lincoln. From Aimee, the Customer Service Manager who I spoke to on the phone to book the appointment through to Adrian, the Service Supervisor, I received what I consider to be a personal service, from a highly efficient and professional company who made me feel a valued Customer, something I have not felt from my Audi dealership for a long time. Adrian kept me informed of the situation and rang me to say that they had found the fault and quickly repaired the folding roof mechanism. I cannot recommend the company highly enough.
July 23, 2024
Unprompted review
Reply from Dack Motor Group
Hi Brian,
Thank you for taking the time to review your experience with your Audi A5 here at Dack.
Aimee and Adie were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
The service was good
The service was good
Custom is first class
I would recommed to any body
Yes i will be using Dack motor group again.
July 18, 2024
Unprompted review
Reply from Dack Motor Group
Hi Berris,
Thank you for taking the time to review your experience here at Dack.
The service team were delighted to hear your feedback, and we are really happy to hear that you have had a great experience with us.
We look forward to seeing you again in the future.
If you have any questions in the mean time, please reach out :)
Thank you!
The team at Dack
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