Friendly and efficient - I had a brake fluid change, vehicle check and MOT completed on my 1 Series, all work completed within 4 hours including a complimentary wash. BMW Club service pricing is very... See more
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See what reviewers are saying
Honest and transparent in both analysis and potential costs. Staff made you and your vehicle feel like a priority for them. Kept us fully informed throughout the process but were not pushy and allowed... See more
I am glad I chose to return to Dacks, every time their customer service has been absolutely superb, they’ve been responsive and really transparent about processes and costs. Got the issue fixed withi... See more
This company needs reporting to Trading Standards, the same thing they keep doing to customers Ripping them.off horrible service amd the mechanics who do the horrible work should be ashamed of... See more
Company details
Written by the company
An independent family run motor business based in Lincoln. We offer a full suite of vehicle services, including vehicle repairs, servicing and MOT. Additionally, a vehicle bodyshop, van sales, vehicle rental and van conversions departments.
Contact info
Whisby Road, LN6 3QW, Lincoln, United Kingdom
- 01522535840
- www.dackmotorgroup.co.uk
4.3
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Excellent service from Dack Motor Group
Excellent service from Dack Motor Group
My Jaguar XJ developed a red warning light saying "Exaust Filter Blocked Contact Dealership."
I phoned Duckworth Jaguar who said they would carry out a regen and it only takes an half hour and would be £96.
After half an hour I was told it hadn't fixed the problem and it needed a new throttle flap and a new DPF that would cost me £3115.70.
I still had to pay the £96 and asked if this would be discounted from the £3115.70 but no offer for that was forthcoming.
I could not believe the price, as the car has done less than 29,000 miles.
I took my car to Dack Motor Group in Lincoln, whom fixed it for £476 and this included a oil change and new oil filter. I have just collected it and it drives perfectly.
To say I'm very dissapointed with Duckworth's is an understatement. However, Dack on the other hand saved the day and I would highly recommend them.
November 15, 2024
Unprompted review
Reply from Dack Motor Group
Hi Steve,
Thank you for taking the time to leave your feedback. We're really pleased that you had a good experience here at Dack, and that your car is driving perfectly again :-)
We look forward to seeing you next time.
The Team at Dack
Car stopped abruptly
Car stopped abruptly, I immediately suspected fuel pump. It stopped just outside Dack garage so they moved it to their garage. The receptionist was adamant that it was not the fuel pump and wanted to charge £120 for further diagnostics and suggested a compression test. This was after they'd sent a video showing the vehicle starting. When I asked if they could simply check the fuel pumps, they refused to do any other work. Had to get AA to recover to another garage. AA confirmed it was the fuel pump within 3 minutes and started the car with a fuel additive. Terrible service, the receptionist refused to listen and was rude.
November 12, 2024
Unprompted review
Reply from Dack Motor Group
Hi Elliot,
Thanks for taking the time to leave a review. We read them all, and take all feedback on board.
We're sorry our Coventry branch couldn't help on this occasion. We really wanted to, we even sent the technicians from the workshop down the road to push your car to our site.
Our process, like most garages is that we have to carry out tests prior to recommending a repair - this is for both safety and quality reasons - This is where the investigation/ diagnostics charge has come from.
If we didn't do these tests we may carry out an unnecessary repair, leaving you out of pocket and the car in no better state. It seems that this time you unfortunately didn't wish to go ahead with this.
In the end we are glad your car was sorted and that the AA could help. We know you have visited us a couple of times before so we really hope we can help in future.
Thank you again for your feedback,
The Team At Dack
Good friendly customer service quick…
Good friendly customer service quick response / Molly Louks
November 12, 2024
Unprompted review
Reply from Dack Motor Group
Hi Ryan,
Thank you for taking the time to leave your feedback- Molly was really happy to see this.
We're glad you had a good experience with us, and look forward to seeing you next time.
Thank you :-)
The Team At Dack
Molly was amazing with helping with my…
Molly was amazing with helping with my car, I came in from breaking down and they sorted my tires
October 31, 2024
Unprompted review
Reply from Dack Motor Group
Hi Abbey,
Thank you for taking the time to leave your review of Dack.
Molly was really happy to see your feedback here - we're really glad you're back on the road safely now.
We look forward to seeing you next time :-)
The Team At Dack
Great personal service.
This company was both very efficient and Molly who was dealing with my battery problem was very professional.First class service.
October 30, 2024
Unprompted review
Reply from Dack Motor Group
Hi Malcolm,
Thank you for your kind words. We really appreciate all reviews, and the team were very happy to read this feedback. We're glad that your car is sorted, and that you had a great experience with us.
We look forward to seeing you next time :-)
The Team At Dack
Molly is awesome
Molly went absolutely above and beyond to get me sorted with my car! I can’t express enough how kind, friendly and how she kept me updated throughout the entire process. Great service!
October 30, 2024
Unprompted review
Reply from Dack Motor Group
Hi Stephanie,
Thank you for taking the time to leave this review for Molly and the team. Molly was really pleased to read this, and really pleased that you had a great experience with us!
We look forward to seeing you next time :-)
The Team At Dack
Professional team who were very…
Professional team who were very knowledgeable
Very friendly and helpful
Definitely will be using DAK again
October 29, 2024
Unprompted review
Reply from Dack Motor Group
Hi Jason,
Thank you for taking the time to leave your feedback. We're really pleased that you had a great experience with us.
We look forward to seeing you next time :-)
The Team At Dack
Great experience with van
Great experience with van ! Never let me down ! Customer service very polite and helpful ! Very well priced !
October 26, 2024
Unprompted review
Reply from Dack Motor Group
Hi Kyle,
Thank you for taking the time to review your experience with our hire team - we're really grateful for your feedback and very happy that you had a great experience!
We look forward to seeing you next time :-)
The Team At Dack
Helpful andPleasant
Superb service from Molly at the desk. Couldn’t be more helpful. All work completed on car.
October 25, 2024
Unprompted review
Reply from Dack Motor Group
Hi Ray,
Thank you for taking the time to leave your review of Dack.
The service team, inparticular Molly - were really happy to see your feedback.
We look forward to seeing you next time :-)
The Team At Dack
Excellent and hassle free services
Friendly staff and excellent customer services. Hassle free hire.
October 18, 2024
Unprompted review
Reply from Dack Motor Group
Hi Batsi,
Thank you for taking the time to leave your review for our Hire team. We appreciate the feedback received and are really grateful, and are glad that you have had a good experience with us.
We look forward to seeing you next time :-)
The Team At Dack
Great service for MOT
Struggled to get availability with other garages for an MOT but Dack Coventry made an effort to fit me in.
Great service and excellent communication from front desk.
October 16, 2024
Unprompted review
Reply from Dack Motor Group
Hi Mr Lunt,
Thank you for taking the time to leave your feedback for our Coventry site.
We are really grateful of the feedback, and glad that you have had a good experience with our service team.
We look forward to seeing you next time :-)
The Team At Dack
Good van hire experience
Friendly and helpful staff. Efficiently prepared and well-explained contract.
October 10, 2024
Unprompted review
Reply from Dack Motor Group
Hi Susana,
Thank you for taking the time to leave your review for our Hire team. We appreciate and are grateful for all feedback received, and are glad that you have had a good experience with us.
We look forward to seeing you next time :-)
The Team At Dack
Van Oil Leak - Fantastic Service
Excellent service from start to finish. Following discovering an extensive oil leak on my van I struggled to get in at any garage. I called Dack and they managed to fit me in the same day, complete all diagnostics and repair work in 2 days. Molly was an absolute star. Highly recommend to anyone.
October 2, 2024
Unprompted review
Reply from Dack Motor Group
Hi Josh,
Thank you for taking the time to leave your review of Dack. The service team - Molly especially - were really happy to see your feedback.
We look forward to seeing you next time :-)
The Team At Dack
Good customer service and friendly
Good customer service and friendly
August 19, 2024
Unprompted review
Reply from Dack Motor Group
Hi Rebecca,
Thank you for taking the time to leave your review of our team here at Dack - we really appreciate it.
We look forward to seeing you next time :-)
The Team At Dack
Great service from start to finish
Great service from start to finish, regular updates and friendly customer service was appreciated.
September 18, 2024
Unprompted review
Reply from Dack Motor Group
Hi John,
Thank you for taking the time to leave this brilliant review for our service team.
The team are really grateful for your kind words, and we look forward to seeing you next time :-)
Thank you,
The Team at Dack
Welcoming friendly and efficient service
September 17, 2024
Unprompted review
Reply from Dack Motor Group
Hi Steve,
Thank you for taking the time to leave your review for our team here at Dack.
We appreciate all feedback, and are glad that you have had a good experience with us.
We look forward to seeing you next time :-)
The Team At Dack
Friendly efficient service
Friendly efficient service, easy to book and also do pick up and drop off service. Will be using them again. Recommended.
September 11, 2024
Unprompted review
Reply from Dack Motor Group
Thank you for taking the time to leave your review for us :-)
We're really pleased that you found our service booking system and collection & delivery service easy and efficient.
We look forward to seeing you next time :-)
The Team At Dack
Excellent work and customer service
When I called regarding having some work completed on my car, Dack were the only garage to ask questions and it’s transpired I had been misinformed from other garages. Excellent customer service from the initial phone call to picking up my car. Work carried out to a high standard and my car was cleaned professionally too! I will be recommending and returning to Dack! I was so grateful for their help!
September 10, 2024
Unprompted review
Reply from Dack Motor Group
Thank you for your review!
Our team are really appreciative of your feedback, and really happy that you've had a great experience with us.
We look forward to seeing you next time :-)
The Team At Dack
The staff are great
The staff are great keep me up date even they had problems with the car ramp.
Will use them again and pass contact details to others too.
Many thanks
September 6, 2024
Unprompted review
Reply from Dack Motor Group
Hi Mr Jivram,
Thank you for taking the time to leave your feedback, we really appreciate it. Our team are pleased that you had a good experience with us, and look forward to seeing you next time :-)
Thank you,
The Team at Dack
Fabulous service.
I have been taking my car to Dack for years for MOTs and service and thier service of picking your car up and dropping back it fabulous.
Just had my car serviced and MOT done this week and had another excellent service from them.
September 6, 2024
Unprompted review
Reply from Dack Motor Group
Hi Mrs Hennel,
Thank you for leaving your feedback. We are really happy to hear that you have had numerous good experiences with us.
We have passed this onto our service team who were also really pleased to see your review.
We look forward to seeing you next time :-)
The Team At Dack
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