Damson  Reviews 

175
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I’ve had a series 2 system and have been very happy with it but has now gone faulty out of warranty. I have a ticket issued but since then after weeks - nothing- well outside sla There’s no phone nu... See more

Rated 1 out of 5 stars

No response from any social media attempts I’ve made to contact then, emails the same. Broken V2 headphones no spare parts available to buy. Shame Update 6/5/22 response from Damson: email ticket 9... See more

Company replied

Rated 5 out of 5 stars

Hearbuds are on par with AirPods for music listening, with similar battery life between charges. Nice that the rubber tips fit in the charging case, I must remove the (aftermarket) rubber tips from Ai... See more

Company replied

Rated 1 out of 5 stars

I have had my ANC V2 headphones just over 13 months, used regularly and they have just broken, the LH two part plastic attachment to the earphone spindle. I realise they're just out of warranty but n... See more

Company details

  1. Electronics Store

Written by the company

We design, develop and make innovative electronic products using inspiration from our everyday lives so that we can better other people’s lives.


Contact info

3.1

Average

TrustScore 3 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

3.1

All reviews

(175)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very glad .

Very glad .It is a fabalous system !!

July 31, 2019
Unprompted review
Damson  logo

Reply from Damson

Thanks Sylvie. Great to hear you're enjoying the system. You know where we are if you need anything.

Best,
The Damson Team

Rated 5 out of 5 stars

Absolutely incredible sound and quality…

Absolutely incredible sound and quality for a Dolby Atmos system of this size. Damson's Customer Service is one of the best I have ever experienced. If you are looking for a Dolby Atmos system for a small to mid sized room you can't and won't find any better. I whole heartily recommend it.

July 27, 2019
Unprompted review
Damson  logo

Reply from Damson

Great to hear from a USA based customer. Many thanks for the recommendation. Have a good one!

Rated 1 out of 5 stars

Avoid the S Series at all costs

Purchased the S Series version 2 and was very disappointed with the sound quality. The surround effect is awful as there's a crossover in each speaker, well above any tolerances I've ever witnessed on other sound systems.

The sub woofer is awful and just seems to make voices boom rather than supplement the bass.

The company immediately removed me from their Facebook discussion group after I requested a refund, through fear that I would disclose all the faults I found in one day.

It's also worth noting that the arc connection with many tvs is inconsistent when it comes to atmos playback. It will work sometimes and others it will not recognise the Soundbar as capible of atmos.

The Atmos effect is awful too as the height channels are so weak and the bar is so small that the width of the front sound is so narrow.

The S cubes can disconnect sometimes and if you choose to use them as Bluetooth speakers it is not straightforward to reconnect them. They seem to decide if they want to reconnect to the bar or not.

The remote is the worst I've ever used too, with cheap clicky buttons that reminds me of an old speaker I brought from poundland once.

EDIT:
After I posted this review there was a reply from the retailer and there's no other way to respond to the points made, so I'll reply here.

The retailer claims to have helped me with an exclusive discount. This is not true as they offer all customers 10% discount if they don't check out their basket. All they did for me was extend the 10% for a given basket as I was so unsure about the purchase due to the lack of formal reviews for the S Series (least of all for the version 2).

The retailer claims they helped arranged a collection of my Soundbar to suit my daughter's illness. This is not true at all as I paid and arranged the collection of my Soundbar (when returning it). I mentioned the situation to the online support when I requested the return authorisation, that's where they have got that information from.

The fact that my daughter was ill and at home all day allowed me to test the Soundbar extensively for 24 hours and try all my cables and potential configurations. For this reason, I dispute the claim that poor performance is due to my setup.
In fact, the exact same setup (cables and all) was working perfectly well with a Samsung N950 and an LG SL10Y less than a month before my dealing with Damson.
I now have a fully working (and very impressive) LG soundbar that is using the exact same setup that the Damson performed so poorly under.

I have a lot of experience with good soundbars (I've always studied reviews and forum opinions) and know what a good one should sound like in my environment. The Damson underperformed every soundbar I've ever tested in my house. This includes a cheaper Sony Z9f.

The CEO of Damson did talk to me on a Web chat and answered a lot of my questions, leading me to try a lot of different things the next day. None of the accommodations that I made did anything to improve the performance. The fact that the 5.1 channels have so much crossover means that you can't even get a level reading from an SPL meter.

I'm not a difficult customer and to add a little more detail to this, my wife, daughter and parents all found fault with the sound. The most common criticism (baring in mind that they don't use any AV jargon) was the narrow and weak front performance.

A failure on many levels.

July 26, 2019
Unprompted review
Damson  logo

Reply from Damson

Chris,

That’s a real shame and an absolute shock to be honest that you have given us a 1 star as we really tried to go over and above to make you happy. You even gave our support team full marks on the support we gave with a “Wow! You just made our day!” We also note you requested a return in less than 1 hour from when you signed for the unit with DHL and nor did you request any setup assistance at all.

We answered multiple live chats from you prior to purchase answering all your questions in a prompt and polite manner.

We talked you through how to sign up to the members group for special offers.

We showed empathy towards you when you pushed for extra discount from us so that you could purchase the system and cover your daughters nursery fees. We worked with our courier service on the delivery so that you didn’t miss your hospital appointment. We also fast tracked your return as your daughter became ill during the return process which meant you were unable to arrange the courier collection and refunded you in full well within the returns policy.

As you stated, you have had multiple surround sound systems prior to ours and you have returned all of them for a full refund including the LG SL10YG which we think is an amazing but of kit. We believe the issues you are having with all the systems you are returning is your setup at home or how you are trying to setup the various systems.

We received the V2 system back at our warehouse and tested it. It was working as expected. None of the issues you reported were present which again deems us to believe there is an issue with your home setup.

You were removed from the Facebook users and owners group because you had returned the S-Series and were neither a user nor owner. If you are interested in purchasing an S-Series again in the future, you would be welcome to join the group again.

Regarding your comment, “It's also worth noting that the arc connection with many tvs is inconsistent when it comes to atmos playback. It will work sometimes and others it will not recognise the Soundbar as capible [sic] of atmos.” You are correct, however this is not limited to the S-Series but all of the few soundbars that support Atmos. It is to do with the additional bandwidth that Dolby Atmos requires to be pushed down the HDMI to the sound system and sometimes the TV’s don’t deliver this correctly.

The S-Cubes are reconnected very simply through the press of a button, which is stated in the user guide.

The remote doesn’t have to be used due to the CEC capability.

We have many, many customers who are very happy with the S-Series, both V1 and V2.

Rated 5 out of 5 stars

We took the plunge on the SSeries…

We took the plunge on the SSeries Version 2 to replace our old existing entertainment system, and it was the best decision ever! No trailing wires is a huge, huge bonus as no need to have anyone install it for us. The system sounds incredible and is so easy to use. Watched “IT”, and absolutely terrified myself! Wouldn’t recommend watching that with the lights off unless you want to jump out of your skin. Had a few questions for the Damson guys before buying and they were really helpful, and as a bonus are from Yorkshire like me! Can’t recommend the company and the SSeries enough.

July 26, 2019
Unprompted review
Damson  logo

Reply from Damson

We will have to give IT a try. Thanks for the heads up. Don't scare yourself too much! Thanks for the review.

Rated 5 out of 5 stars

British company making quality products

Excellent British company making quality audio products. It's easy to go for the big brands but in always happy to support a UK business. I purchased the S Series and it's a great bit of kit with Dolby Atmos and wireless rear speakers which can be used as standalone Bluetooth speakers too. The customer support is great too, fast, helpful and friendly. I like how this company operate they are happy to take on board what their customers say to improve their future products, you wouldn't necessarily get this with a big brand. Give them a try.

July 22, 2019
Unprompted review
Damson  logo

Reply from Damson

Many thanks for the support, Brad.

Rated 5 out of 5 stars

I recently bought some 'headspace'…

I recently bought some 'headspace' headphones and they are really good, the noise cancelling feature was a god send during my recent flight to Belfast,the build quality is good and they are really comfortable.

July 10, 2019
Unprompted review
Damson  logo

Reply from Damson

Glad they kept you sane on your flight!

Rated 5 out of 5 stars

Simple to hook up and it works…GREAT CUSTOMER SUPPORT!!!

Simple to hook up and it works perfectly as long as you follow the directions, it comes with. The sound is incredible. I have had Samsung's, Sony's, etc. I was very sceptical on this with it being wireless and the sound quality from a company I never heard of before! The sound is unreal, Dolby Atmos really shines through and when you don't have a Atmos signal it directs it to 5.1 Dolby! The items are really built well, I mean there is a lot of weight to them, doesn't feel flimsy at all. I like the strong metal grills they put on all the items. From what you get and what it does and the price and it being the only wireless Dolby Atmos on the market, its incredible! The remote is flimsy and does not feel as strong as the other parts, but works perfectly and to be honest, if you don't throw it around, it should last! After 2 days, I started losing the signal through arc on my 55C8 OLED. I tried everything I could think of. When sources were directly plugged into the S-Woofer, it worked find. When set to ARC, it wouldn't work. Finally, I contacted them and talked to their head guy Mark Hudson and I explained it to him and he was in the UK!! After about 90 minutes which included dropped calls, all were my fault, he kept calling me back. He finally fixed the issue. My tv must have HDMI-CEC enabled from the get go. It was awesome they kept calling me back to fix the issue at that moment. Name another tech company that does that! All in All, great product, incredible support. I bought another set for my Daughter as well.

July 2, 2019
Unprompted review
Damson  logo

Reply from Damson

Hi Craig,

Great to hear from a USA based customer. We we are so pleased we got you all setup and working! You just need to get that phone connection fixed now ;o)

Stay in touch and any more assistance just let us know. We're happy to help.

Happy 4th July for tomorrow from the UK!

Best,
The Damson Team

Rated 5 out of 5 stars

Great product & great company

The main review of the S series is below and is almost a year old (left on amazon). The main reason for writing this is the great customer service received from Mark and Damson.

A few weeks ago, I read that there was an update for the V1 S Series so I contacted the damson support team. A few hours later I had a reply telling me that there was indeed an update and it had to be applied by a special tool connected to the hardware. A few days later, I had the tool posted to me and all was updated and sounds better than ever (not that it sounded bad to start with). Great service and communication throughout. Good to see a British company with their own product that takes the time to speak to their customers. Keep up the good work.

S Series review......

Swithered about buying this for a while on the hope that some of the major the sites would do a good in depth review. They didn't so I took the plunge. My biggest worry was the size of the speakers and the quality of the sound that they would produce. I need not have worried as these speakers pack a punch and are far louder and clearer that the higher wattage soundbar this system is replacing.

Set up was a breeze and connected within ten minutes using the amp to pass through sky Q and the Xbox and ARC for Netflix from the smart TV. A few tests with Atmos titles from Sky Q and the sound seems to be coming from all around. The Atmos speaker gives a feeling of height from the sound rather than it necessarily coming from above you, but this is probably a limitation of most (if not all) upward firing speakers and is certainly a better option for most rather than having speakers installed in the ceiling.

My main reason for wanting to try this system were the portable and battery powered rear speakers. My room set up doesn't really allow for permanently positioned floor standing rears if I want to be able to use the door! These let me put the speakers out, watch a movie and put them away again within seconds and is a real bonus for me. The rear speakers (the S Cubes) can also be used as stand alone speakers for music via Bluetooth. I'm no audiophile, but these sound good enough for my needs and can be used solo or combined for stereo.

All in all, a good buy and happy with my purchase.

July 2, 2019
Unprompted review
Damson  logo

Reply from Damson

Hi Paul,

Thanks for taking the time to leave us some feedback. We're please you're satisfied with our customer service. We aim to try and offer a personable and professional service and it sounds like we have achieved that with you so great feedback for the Support Team.

Regarding the S-Series, it sounds like it's perfect for your setup at home. We also love the rear speakers and their adaptability. Great for movie watching and also bringing out into the garden.

Keep in touch and anything you need from us, you know how to find us.

Best,
The Damson Team

Rated 5 out of 5 stars

I bought the S-Series speaker system…

I bought the S-Series speaker system series 1 for £499. I'm no audiophile but as system for TV and for listening to music via Bluetooth I'm pleased with the sound. I like the fact that I can take the satellite speakers out into the garden.
I reached out to the Damson team for support with some questions I had around connecting my laptop to the system and the customer service was some of the best I've ever had from any company. Quick and meaningful responses from the Damson team made me feel that I'd made the right decision. I would definitely recommend buying from this company and I'm looking forward to my next purchase.

June 27, 2019
Unprompted review
Damson  logo

Reply from Damson

Good stuff Alex. We're pleased you are enjoying the system. It sounds like you're making the most of the good weather when you say you're taking the Cubes into the garden. Good to hear the support team have helped you out. Keep in touch! The Damson Team

Rated 5 out of 5 stars

Damson A British Company To Be Proud of…who needs BREXIT when BRITAIN CAN RULE THE WORLD with the help of Company’s Like Damson

Damson A British Company To Be Proud of ... Numerous Ways To Contact , live chat , Phone , email , etc etc always quick to Answer Any Question’s or Query’s you may have ... and being the makers of the products they sell ... their product Knowledge is Second to none ... Now About their S Series Cubes & Cinema Bundle I was Very Sceptical about the Atmos Cinema sound not being AWESOME Due To the Diminutive Size of the Whole Package HOWEVER I need not have worried as the Sound was indeed AWESOME both in Wired & wireless (upto) 8 Hrs from a Single Charge Mode & you Can link upto 16 Yes SIXTEEN S Cubes individually To Make The Ultimate Portable music or Cinema Dolby Atmos System*** (Subject To Cinema Atmos bar***)

June 4, 2019
Unprompted review
Damson  logo

Reply from Damson

Thanks Chris. Great to hear your feedback on our Dolby Atmos home cinema system. p.s. loving the title of this review. Made us giggle!

Rated 5 out of 5 stars

Great system

First of all, the price was very competitive Vs. alternative solutions in the market.Having wireless and Atmos in a system was required and the price made me bite.

Delivery time was very quick and well packed.

Setup took and hour or so to get things as required and completely understood but once all in place, Wow, really great sound and better than expected.

Would recommend.

May 29, 2019
Unprompted review
Damson  logo

Reply from Damson

Many thanks! Glad you're enjoying the S-Series.

Rated 5 out of 5 stars

Vulcan Speaker

The speaker sounds amazing, it's loud with great clarity. My Basketball team and I use it when we're practicing and it fills the hall with music. Deliver was also incredibly quick - 5*

May 8, 2019
Unprompted review
Damson  logo

Reply from Damson

The Vulcan rocks! Glad the basketball team like it.

Rated 5 out of 5 stars

Read many reviews on this product and…Damson s-series

Read many reviews on this product and have been looking to reduce wiring in the house for speakers. Reviews were really good so it was a no brainier to give the S-Series a go. Setup is really simple, and the sound experience is fantastic. Ready to get some extra speakers for around the house and to take outside.

If you want to go minimal space wise, wireless speakers and great sound this is the product to go for.

Bought direct via PayPal delivered by Amazon, so bloody quick delivery too, and simple payment process. What more can you ask for

May 4, 2019
Unprompted review
Damson  logo

Reply from Damson

Great to hear, Paul. The S-Series is exactly how you have described it. Simple to setup and minimal speakers. Keep in touch and have fun with the S-Series.

Rated 5 out of 5 stars

Great

Super smashing great

May 3, 2019
Unprompted review
Damson  logo

Reply from Damson

Many thanks!

Rated 1 out of 5 stars

Very bad experience ordered damson s…

Very bad experience ordered damson s series faulty after an hour then they told to sent it back and sent me another one which was in fully used condition and then they said we will give u new one which when arrived was faulty too and for refund i had to pay return charge for fauly unit stay away from this.If u wanna buy dolby atmos go for something with onkyo or focal sib bit expensive but worth the money.

May 2, 2019
Unprompted review
Damson  logo

Reply from Damson

Dear Mr Nares,

Thank you for your feedback.

You reported an issue with your first unit. Our support team assisted you and after various tests deduced there was an error with part of your home cinema system. We arranged a courier pickup from yourself and a replacement unit. When we sent you the replacement unit, we had opened this and tested it in order to recreate your system set up at home as your home setup was complex with many other inputs and outputs. Our support team explained this to you. This was a brand new unit with no previous use and it worked as expected. You were unhappy that our technical team had opened the replacement unit. Our team thought they were further assisting you to replicate your setup at home and were doing their upmost to ensure that everything was working smoothly. You subsequently requested a return. We arranged a courier and sent you a full refund. We tested the replacement unit when it was returned to us and there were no faults. It was working as expected.

I am sorry we could not get to the resolution you wanted. We have every confidence in our products and support service. We hope one day, we can welcome you back. Please email support@damsonglobal.com if there is anything extra we could have done for you.

Kind regards,
Stephanie

Rated 5 out of 5 stars

Damson s-series

I have wanted a surround system with wireless speakers for years, looked for ages then I came across the Damson s-series, wireless speakers with Dolby Atmos, sound bar and woofer. My eyes lit up, went on Damson web site and was impressed with what I was seeing. I visited the website several times over the next couple of weeks. I was tempted but hadn't seen or heard of Damson in the big electrical stores. I emailed Damson and got a response from Mark Hudson. I could tell Mark is very passionate about the equipment they sell and he certainly knows his stuff, ever so helpful before and after sale. So I took the plunge and purchased the s-series. It arrived a couple of days later recorded delivery. Unboxing the product you can tell this was a quality bit of kit. Settings up was a doddle and took no more than 5 minutes, almost plug and play. My set up is Xbox and 4k Blu-ray player through the s-series, skyQ via arc. I had a couple of technical issues with the Xbox but Mark advised me on the settings and all was now running smoothly. My lounge is 18' X 12' and have put the system to test. WOW this is fantastic, whether you are watching with Dolby Atmos or 5.1 it truly sounds awesome. When using arc I have no complaints. The connection between the woofer and the cube speakers is sound, not once has the Bluetooth connectivity dropped. You can also use the cubes as portable speakers. Since I bought the system a firmware update had come out to improve the bass, Damson sent me the update tool and a video of how to update, this was a breeze to do and the results were stunning, just watched venom and it was like being in your own cinema. I love this system and would highly recommend it to anyone and will be purchasing other products from Damson. This is everything I've wanted from a home cinema system. Well done Damson great job all round.

February 19, 2019
Unprompted review
Damson  logo

Reply from Damson

Great to hear, Matt. Make sure you watch BoRap in Dolby Atmos....it's amazing!

Rated 5 out of 5 stars

Excellent 'chat' on customer service…

Excellent 'chat' on customer service helpline, answered questions and gave more info than asked for, so I'm very pleased with experience. Also my questions were, as a first time user of these sort of headphones, were very basic and simple but I was spoken to with all respect and not made to feel like a dummy. Thanks again L.

February 16, 2019
Unprompted review
Damson  logo

Reply from Damson

Thanks Laurence. Glad we made it a pleasant experience for you. Any questions you may have, you know where to fine us. Also, if you need any more travel tips on the best burger joints, let us know ;o)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look