Daniel Footwear Reviews 

18,094
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and stylish nature of the products, often finding them comfortable and well-made. Many appreciate the fast and efficient delivery service, with orders arriving promptly and customers being kept informed throughout the process. The pricing is also frequently highlighted as good value, often beating competitors. However, some customers experienced issues with product fit, finding items too narrow or the sizing inconsistent. A few people also reported receiving incorrect or faulty items, such as wrong sizes, scratched products, or broken buckles. Additionally, some international customers were dissatisfied with unexpected customs charges that were not clearly communicated upfront, leading to additional costs or non-delivery. The return process was sometimes described as difficult or costly, especially when returning faulty items or due to sizing issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as well-made, comfortable, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Quality

People report positive experiences with quality, often praising the high standard of shoes and sandals,... See more

Order

Users describe ambiguous interactions with order, with many customers reporting easy online ordering... See more

Price

Reviewers mention positive feedback about price, with many finding products to be exactly what they wanted at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Rated 4 out of 5 stars

I puchased shoes in mill hill shop which fitted great and I am very happy with them. I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big... See more

Company replied

Rated 5 out of 5 stars

Super fast shipping to US, nicely packaged, quality products, 100% authentic, and exactly as described. My mom and I love our new Barbour boots- thank you Daniel Footwear! The only issue we had was ha... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied



Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(18,094)

1,619 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thevsandles I ordered were rubbish

Thevsandles I ordered were rubbish. The strap around the heel was far too short! ! !

June 22, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for taking the time to leave your feedback. We're sorry to hear the sandals weren't a good fit and that the heel strap was too short for you. We understand how disappointing that must have been.

We appreciate you sharing your experience and will make sure your comments are passed on to our product team for review. Thank you again for your feedback.

Rated 5 out of 5 stars

First class service!

Great product, really good service and prompt delivery. Thank you!

June 23, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review, happy to hear you are pleased with your order.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, ordered 2 sizes as I’m inbetween sizes, sent the bigger ones back and got refund within days of returning, great service

June 10, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Great Service

Good price, good fit and prompt delivery.

June 22, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Fitflop Sandals

Easy to use website, very prompt delivery and lovely shoes. What's not to love.

June 22, 2026
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Reply from Daniel Footwear

Thank you for your review.

Rated 1 out of 5 stars

Shoes came up small

Shoes came up small

June 9, 2026
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Reply from Daniel Footwear

Thank you for your review.

We're sorry to hear that the shoes were too small for you.

Unfortunately, fit can vary between different brands and styles, even when ordering your usual size. If the shoes are unsuitable, you are welcome to return them in accordance with our returns policy, provided they remain unworn and in their original condition.

We appreciate your feedback and hope we have the opportunity to assist you again in the future.

Kind regards,

Daniel Footwear

Rated 5 out of 5 stars

Where else can you buy a magnificent…

Where else can you buy a magnificent pair of purple suede boots in flaming June?
I had been looking for purple suede boots for a long time. They appeared online with Daniel! My heart missed a beat! I ordered and they arrived really quickly! So comfortable and exactly what I wanted. Thank you Daniel for completing my outfit!

June 8, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

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