datatrack-labs.co.uk Reviews 184

I like a lot of people had not been backing up my pc. So when the hard drive stopped working with around 20 years worth of pictures on it. I had a problem that was not going to be easy to solve. I talked to local pc shops etc and a couple had a look and said to get the data would be a specialist job. One person recommended DTL. So after reviewing the feedback on the web and deciding that the no data no fee was the best way to go I sent the hard drive to DTL. They were exceptional they confirmed receipt of the hard drive and emailed me a quote of expected costs. They were also happy to talk on the phone to explain what they were doing and what I could expect. 3 weeks later I have my lost data and a big smile. The bank manager may not be so happy but it was worth it getting back 20 years of photos is priceless.. Big lesson to learn back up your data. I would recommend DTL excellent service and communication.

Following a disastrous failure of a Dell server, sold to us by Banana Computers, with disc drives in it which were older than what we were told, we did not know where to turn for help. DTL Data Recovery on the other hand did their best and managed to restore the crucial data of our past 2 years of work. Without them we would have lost it all. Quick turnaround (obviously you get what you pay for) and our data salvaged. Recommend warmly!

Friendly and very professional company.
They were in constant communicatiom informing me of the full process, and my options available.
Very pleased with the end result as I had previously resigned myself to losing all my valuable data and family memories.
Highly recommended for those looking for a reliable, friendly, efficient data and cost effective recovery service

I first contacted DTL to recover an external HDD. They sent me a quote and all was good. I sent in the damaged media.

They sent a further quote for the work which was agreed.

Four weeks later after an unanswered email chasing, I had an email telling me recovery had failed to expect further information.

I gave them ample time to respond and after two months I contacted them myself.

Apparently the job was not profitable for them to complete so they wouldn't be.

I thought the company was specialist in the field of data recovery. So a failed HDD shouldn't be rocket science.

I do recommend them one bit.

I have below included the email response to this review. To enable full transparency and why this review will remain, the aggressive nature and absuive language. This is the response as written by DTL.

''I must say I am totally disgusted with your review. A deliberate attempt to damage our good name just because we did not recover your files. Yes communication could have been better as the follow up email was overlooked but to score us 1 STAR for working tirelessly on your device and you haven't paid us a penny is truly shocking, vindictive and ignorant.

I understand you must be very angry that you did not have the for-sight to back up your data but taking your anger out on us is more of a reflection of you as a person than us as a company.

We evaluated the disk free of charge, give you a free quote, provided a free recovery attempt and will even return it for free. How can this be a 1 star service?

In my opinion a 1 star service is a service which has deliberately mislead, not delivered, deliberately damaged your property, when you have financially lost out, not because a company cannot recover a broken hard drive and failed to send an email after 3 days confirming why it had failed.

Also you have misunderstood what I said, I said the recovery is beyond economic recovery, it's not economically viable for us to continue to through money at your recovery when there is little chance of success, we used our own money and time to attempt to recover your files, we could have offered to continue the recovery if you were willing to cover the cost of our labour and the parts, but I don't think you would have been too happy with this. I didn't say it wasn't profitable as it could be as profitable as we want it to be.

Also you demonstrate your ignorance by claiming that data recovery isn't rocket science, well clearly you must know a lot more about it than us, you should try to recover the files yourself.
I sincerely hope you are not in business and are subject such a malicious and vindictive review.

Your hard drive will be returned in accordance with our terms and conditions, it will be sent standard post once we have returned it back to its original failed state.

You have actually misrepresented the truth in the review, we will be referring the review to our solicitors and will also provide them full facts of the case.

You may hear from them in due course if we decide to seek legal recluse.

I strongly encourage you to seriously reconsider your review and score.'M

After accidentally deleting my external hard drive containing many of my precious music DAW files, i sent it to DTL after careful research on the top data recovery companies, i was not disappointed! I now have back at least 90% of my lost files back in full working order. The price was exactly as initially quoted and not a penny more. Contact was maintained throughout the process and emails were answered promptly.
I do not have anything negative to add.... Highly recommended

Many Thanks )

As you would expect when a disk-drive fails which contained some valuable information you need an effective and knowledgeable company to come to the rescue! and Data-Track Labs were just that.
Based on the reviews on Trust Pilot I first sent the drive to another company who provided a somewhat pessimistic and possibly prohibitively expensive appraisal which neither inspired me with confidence or one I could afford.
For a second opinion I chose Data-Track Labs who were both confident about achieving the desired result and if I opted for the economical option (slowest; it did prove to be a bit slower than expected) within my price range.
True to their word and having read the report on the state of the failed drive, due to their obvious professional skills they managed to retrieve the lost data returning it to me in a handy brand new portable drive.
Thank you Data-Track Labs you saved the day.

Can I start by saying if you've lost data - you're probably in a state of panic and you don't ACTUALLY know what to do for the best right now.

I'm writing this to save you some time.

There's loads of companies out there claiming to do data recovery. Great! Some even work weekends, so they must be big, reputable companies right? Wrong.

You need a company that will try to understand your situation properly and then be honest and upfront about what can and can't be done.

The majority of companies in this industry (I've found to my horror) are either interested in low hanging fruit that they'll ransom back to you, or they'll run the bare minimal amount of tests and just produce you a list of easy to obtain files - often "within 24 hours" they claim.

I had a 6-disk RAID 5 volume that needed recovering - it took over 10 days to scan and the results took 4 days to even open!

File names had been lost, but there were some important spreadsheets contained that were literally priceless. Michael took the time to understand the issue completely and set about querying our data in various ways using various techniques to achieve actual useful results. We managed to get the spreadsheets we craved back as well as a lot of proprietary filetypes. The other issue with data recovery is that unless you're looking for common file extensions (i.e. .xls, .xlsx, .pdf) you're screwed by and large. Unless you use these chaps and leverage their extensive experience.

Can't stand the industry AT ALL... but these guys are genuine. We credit checked them and did our due diligence prior to using them as our data is very valuable and they're all above board and actually care. They'll see the job through to the end without promising the earth.

Highly recommended.

An excellent service, recovered all our photos from the defunct stick, very good communication throughout the process and considering we opted for the economy service (3 weeks) they were returned within 10 days. This type of service is expensive, but this is one of the good companies who charged what they quoted. Many thanks Michael.

I contacted datatrack labs after speaking to several data recovery companies because of their online and email offers. I was not in a hurry but wanting to recover photos from this past year. They told me the following after lowering the price and after I had paid to have my new drive and the old damaged one returned.: Unfortunately the system was not updated with your return request, but our returns process can take up to 21 business days as stated in our terms.
"It will be returned this week, as a result of this error we are willing to perform the recovery for a total fee of £150 on the previous stated terms when we offered the recovery for £249.99 ex vat. Please indicate if you would like us to recover the data for you for this new low fee."
I replied ok go ahead and repair the drive after waiting one month already. Here is the next response:
"We have completed a recovery on the disk but due to the damage we cannot retrieve the data as it was prior to failure. we can only retrieve data through a raw data trawl method. Please could you specify the most important file types that need recovery. The folder structure and file names are lost so the files will be extracted as file1.jpg, file2.jpg etc."

How I am supposed to know how many jpg files there are is beyond me! I told them to recover all jpg files from 2015. Still no reply. It now the end of March 2016.

Before engaging the company I called around a few and was pleasantly surprised.

Michael was happy to talk though the requirements, he instantly gave us the confidence and we are happy with the outcome.

Would certainly recommend Datatrack-Labs without hesitation.

many thanks
Paul
Wiredcontact

I sent my hard drive for an assessment as it had stopped working,I was advised it would hopefully cost £97 but may rise considerably if more work is needed.

I was told the data was retrievable within 24 hours of them receiving the hard drive (fantastic),the only downside was the price (including transfer to a new 2TB Hard Drive) had risen to £686.70,which whilst initially disappointing,is still good when you consider how much other companies charge.

All in all a 5* review but be aware that the price may well rise considerably,but service wise I cannot fault DTL. Thanks.

My SD card was damaged by an 02 guru, and after them giving me useless info. I contacted Data Labs who were most helpful courteous and kind and were sure they could help. After several weeks I was giving up but they retrieved my photos and I was most delighted with the results. I would highly recommend them, they came through in a crisis.

I corresponded with Mr. Mike Owen who went way above the call of duty and even contacted me on a Sunday morning with an update.

Very satisfied customer. I had a USB hard drive fail which contained business critical stuff which, as Sod's Law would dictate, had not yet been backed up. Datatrack were very quick to respond to my SOS, with clear instructions and an initial quote to examine the drive. Their report and full costing was with me within a couple of days, and a few days later I had a map of the data they were able to recover. Had it not been for the Christmas/New Year holidays when I was away, the whole recovery process with data returned to me on the new drive I supplied would have taken barely a fortnight.

Communication from Datatrack was excellent. Above that, though, they did what they promised, and I got all but about 0.5% of my data back. Big lessons for me in the whole experience, but if you're wanting great service, Datatrack ought to be your choice, in my view.

I used DataTrack Labs after doing some research online and contacting a few companies.

DataTrack were cheaper than most and on par with others...BUT I must stress - the other companies had NOT seen my hard-drive so their costs may have gone up upon inspection (which I suspect)

The communication from DataLabs was always quick and professional. I was kept updated on the progress throughout the process and was extremely happy to get all of my data back.

I didn't take DataLabs offer of providing a new hard-drive (£75) because I knew I could buy cheaper in the Black Friday sales...so I did that and posted it to them - you only need to provide a new hard-drive if your data is over 12gb...

All in all - a good company and great service.

thanks

Jo I

Damaged hard drive requiring full reconstruction. Data that we thought we would never see again was totally recovered.

Sourcing component parts to repair hard drives is difficult and expensive, add to that the cost of man hours undertaking all the work and yes, you can expect a large bill. But if its a lifetime of memories or critical company data, its worth it... and a lesson learned!

They would have gotten 5 stars but I didn't get my original faulty drive back and having called twice and emailed, have still to hear from them

Prompt reply with initial diagnosis
Informed when hard drive was received , and later on the same day received a formal diagnosis and price to repair the damaged HDD, received the refurbished HDD back within 7 days , and everything has been successfully recovered.

Datatrack Labs successfully recovered data from my Toshiba hard drive which suddenly stopped working. I spoke with a rep of the company on the telephone who estimated a fee of £195 excluding VAT who made it clear that the cost is subject to assessment and the price may rise to a worst case of around £500 if the damage was severe.

The disk did indeed suffer from a very serious fault, having obtained other quotes from other companies I could see that £500 for this type of recovery was extremely good value, especially as they were offering it on a no data no fee terms. I agreed to the quote and 5 days passed before I received a detailed list of all the files which could be saved. Relief and delight at the same time, all my files were recovered. I promptly paid the fee and got all my data within 48 hours.

An outstanding experience from start to finish with a brilliant outcome.

After a cheap USB card reader seemed to have erased a whole bunch of holiday photos on an SD card I decided not to mess around trying to fix it myself but just to pick a company and pay. After having bumbled around google trying to weed through the planted reviews and pick out the genuine compliments and complaints I settled on DTL.

And, based on this experience, I'm glad I did.

The recovery price inflated slightly from the quote (but - they do say clearly on their site that this may happen if your media is over a certain size) and I'm a little surprised they can't arrange "over the net" transfer rather than a slightly overpriced external harddrive. But the service was impeccable, they provide a full file list before you pay (which, in this case meant I could see they had recovered every single photo) and it was completed in substantially less time that quoted for the economy service.

If I mess up again, I'm definitely going back to them.

I had resigned myself to the loss of about 1TB of data. Nothing irreplaceable, but a fair bit of work to recreate the motion graphics and digital art less than 6 months old that I didn't have backup of. More out of laziness than desperation I decided to give DTL a punt even though their quote was higher than the manufacturers own to save having to ship the drive to Switzerland.
Their customer service was impressive though, following up on my original quote and preliminary diagnosis the next day. After dispatching the drive Special Delivery for the economy recovery service, it was a pleasant surprise to have the list of recoverable files returned to me within 48 hours.
Slightly more unwelcome was the inflation on the total cost (further bumped by the cost of a new drive, it's deeply surprising DTL don't have a corporate account with someone like WeTransfer for the recovered data) and it took nearly a week to self-justify the total expense to myself before giving the go-ahead to them.
Once again though, they performed the repair and recovery in a matter of days and within two and a half weeks of my original quote I had the recovered data in hand. While it wasn't 100% viable, I put this down to the nature of the drive failure more than any lack of skill on their part. Besides if I haven't missed anything that's corrupt by now, I was probably never going to use it again anyway.
In the end it worked out about double what Samsung themselves would have charged, but that's on me for not fully researching the warranty options when all this started.

TL/DR version: If you're in a hurry and you can afford it, DataTrack Labs service is the best option out there, but as I've learned the cheapest option is regular backups in the first place!