datatrack-labs.co.uk Reviews 184

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Like many others I had a terrible experience and failure of retrieval. They had it 19 months! Slow responses, no data, tedious to get it sent back. Opted for the "gold" no win no fee servic... See more

Rated 1 out of 5 stars

​I had a deeply distressing experience with Datatrack Labs. ​The Bait: I was given a professional quote of £99 + VAT. Based on this, I sent them my hardware. ​The Switch: Once they had my propert... See more

Company replied

Rated 1 out of 5 stars

I sent a hard drive to Datatrack labs in that I was unable to access. Their initial attempt to fix the problem failed and they suggested another approach that might work but wasn't guaranteed success,... See more

Company replied

Rated 5 out of 5 stars

I managed to lose some precious videos and photos and searched online for ages to find someone who could help without costing an arm and a leg. I contacted datatrack labs before reading reviews so whe... See more

Company details

  1. Data Recovery Service

Written by the company

We believe in providing you with the very best opportunity to recover for the lowest possible fee. Our services are used globally to restore lost critical data. We are pioneers of data recovery and are one of the longest established data recovery companies in the UK which annually submit accounts, are VAT registered, registered with the ICO. Trust real experts with your critical data. Trust Data Recovery.


Contact info

2.2

Poor

TrustScore 2 out of 5

184 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Dell RAID 5 Failure in London

Dell RAID 5 Failure in our London office, shipped server to Datatrack the same morning, received a same day evaluation and data returned within 48 hours. Crisis Over! Terrific.

February 24, 2015
Unprompted review
Rated 5 out of 5 stars

Hard Disc and Toddlers do not mix!

My toddler pulled my external hard drive off a table, the disk starting making a sort of chirping sound. I was distraught. I submitted a few quote requests with various different companies, Datatrack were the first to respond. I spoke to Neil (who was very polite and understanding by the way (sorry for all the tears Neil) and he eased my fears about losing all the photos of my children since birth. Neil arranged Parcel Force to collect the Hard disc and sent me a report the same day they got it. They recovered every single file and I mean every file! Ok, it was quite expensive but the service was worth every penny. I cannot thank these guys enough.

February 24, 2015
Unprompted review
Rated 5 out of 5 stars

Broken flash drive

My USB flash device got bent while in the PC. After calling several companies I decided to use data labs because they offered a fixed price for recovery. They recovered it and returned data on another flash drive ( which I now back up without fail )

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Great turnaround of our NAS data after it failed

We had a catastrophic failure of our NAS device recently and we needed to get the data recovered.
Neil and the datatrack tram were able to review the drives and within 24 hours they updated to confirm they could recover the data.
datatrack gave a great service, were able to talk me through the process and got all of our data back.
An excellent outcome.

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Lost Data Recovered!

It appears this industry is a minefield, I must be one of the lucky ones as I found DTL and they were nothing short of magnificent. I would recommend this company to retrieve your data every day of the week!

February 23, 2015
Unprompted review
Rated 4 out of 5 stars

Very Pleased

A company which knows it's subject. They recovered all of my data which my local PC guy said would be impossible. Slightly expensive and a delay in the dispatch so cannot award the full 5 stars.

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

My Data Recovery

Datatrack Labs were fast to respond to my request, arranged to collect my failed hard drive and provided a very prompt diagnosis. They recovered the data within the agreed time and sent it back to me on a very useful portable hard drive. I am very pleased with the service I received.

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Buffalo Nas Drive Failure

Searched high and low for a company to retrieve my files, found Datatrack Labs in Cardiff. Neil dealt with my initial enquiry and filled me with confidence in their service. I had the device collected, diagnosed and recovered in a space of a week. Brilliant service.

February 10, 2015
Unprompted review

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