David Shuttle Reviews 1,363

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was doing a search for a specific product and David Shuttle came up with the best price. I placed my order on Friday 30 January and received it today Saturday 31 January. It was packaged well as it... See more

Rated 3 out of 5 stars

after browsing the net -Amazon and amazon ads - contacted David Shuttle, who are running a 10% on riedel tumblers we were seeking. The website was OK not brilliant - but life is too short to have two... See more

Company replied

Rated 3 out of 5 stars

Tried 4 or 5 times to contact through several email addresses about a mistake with an order. Also used their online contact tool. Never got a response. Could have phoned them I guess but feel I should... See more

Rated 5 out of 5 stars

January 19th 2021 Just had 6 Freidel water glasses delivered from David Shuttle via DPD, well packed and protected in top quality boxes. Delighted to find these, as our original similar set of 6 w... See more

Company details

  1. Gift Shop
  2. Jewelry Store

Information provided by various external sources

Thank you for entering our world of Fine Dining & Gifts. We pride ourselves on an eclectic selection of quality products and have established ourselves as one of the UK's largest e-tailers of Swarovski Crystal, Riedel Crystal and Emma Bridgewater, to name but a few. We have been serving the people of Buckinghamshire and beyond for over 30 years, through this we know that honesty and expertise matter. Great service is vital and sets us apart. We want your custom and are prepared to earn it. We stock the majority of the products we sell to ensure next day delivery in the UK. We have put together a team of customer service experts who are able to help you decide on which items are right for you. We also offer a luxury gift wrapping service for those buying presents.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not find this item in the US.

Many years ago we admired Cumbria Crystal and could not afford the luxury. Twenty years later, things are better and we decided to hopefully locate Cumbris Crystal once again. We found David Shuttle on the Internet and were quite pleased with our reception. We are presently in the process of upgrading our crystal and Cumbria is simply not available in the US. David Shuttle to the rescue!

June 10, 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

I'm very impressed by David Shuttles service. I needed more of the same glasses that I had received as a gift and found them too expensive when I looked in the shops. I looked on line and found them very reasonable priced with David Shuttle. The communication was very good. The glasses were very well packaged with a lovely letter and some little chocolates as a gift. I wouldn't normally take the time to leave feedback but in this case I felt I had to. Exceptional!

June 9, 2013
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

David Shuttle I would definitely recommend to anyone. Easy to use website, very quickly dispatched plus delivery & package of my order was superb! Thank you!

June 9, 2013
Unprompted review
Rated 5 out of 5 stars

Great service and stunning earings!!!!

I needed earrings, to match a necklace I had borrowed from my soon to be mother in law, for my wedding day. I soon found the perfect pair on the David Shuttle site and was even happier when I realised they were on offer.
They arrived quickly and in perfect condition. I can not wait to wear them on the big day.

June 9, 2013
Unprompted review
Rated 5 out of 5 stars

No nonsense company

This was a good website to navigate around and the service was quick. Very happy with product and the free choccies were a nice touch.

June 8, 2013
Unprompted review
Rated 5 out of 5 stars

First class service

The item arrived damaged . I called to report this and the lady who dealt with my complaint was very helpful and within minutes she had arranged a pick up of the faulty item and ordered a replacement for me which arrived 24 hours later. I will use David Shuttle again without any hesitation.

June 5, 2013
Unprompted review
Rated 5 out of 5 stars

This is an exceptionally good Company to deal, who sells "TOP OF THE LINE MERCHANDISE" at reasonable prices and with speedy shipping... :-)

I am delighted to have found this Company "David Shuttle", to fulfil my needs for some of my "Special" On-Line shopping..!!..

Their Staff are very courteous and go out of their way to meet my requirements...

The first Order I placed with them was amazing, in that they "bent-over-backwards" to
get me the merchandise I URGENTLY needed..!!.. I thought I had placed an order with them the previous week and then discovered, at the last minute - before going on Holiday, that I had not placed the order after all...

It was time for me to panic..!!..

They kindly took my order at 2:00pm, with a promise to try and get the package out that day... The package had to arrive the next day, in that we were leaving the following morning on an early flight to New Zealand for our Anniversary Celebration... :-)

The next morning, by 10:30am., the package which contained all of my merchandise, arrived safe and sound... The "Gift Wrapping" I had requested, was beautifully done in quality gift wrap with - lovely bows and ribbons..!!..!!..!!..

I cannot begin to "Thank" them enough, for significantly contributing to our
Wedding Anniversary celebrations..!!..

If you want beautiful gifts for someone special, or something special for yourself, "David Shuttle" has it all... Gorgeous, sparkling, top of the line merchandise that would be very difficult to beat, by any other Company...

Thank you so much for your help and for the beautiful merchandise you have provided..!!..

With Kindest Regards,
J. France

June 5, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and customer care

I have used David Shuttle several times and each time has been more than satisfactory. All items I bought were beautifully packaged for travel and have arrived completely intact. Each order was accompanied by a tiny box of chocolate as a 'thank-you' which I thought was a delightful special touch. I will certainly continue to be a customer because their service is so good and they make you feel very special.

June 5, 2013
Unprompted review
Rated 5 out of 5 stars

superb - very professional

I ordered a beautiful piece of swarovski for our parents 60th wedding anniversary, which came extremely well packaged. I also shopped around to find the best price and david shuttle were the cheapest. Communication excellent. Will definitely use david shuttle again.

June 4, 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

I ordered on a Wednesday morning and the Swarovski item was delivered Thursday midday. I was sent a email after my order was placed and again to tell me it had been dispatched. It was very well packaged and to top it all there were two chocolates included free. The item was also easily the cheapest I could find online and David Shuttle had glowing feedback- and rightly so. I would highly recommend.

June 4, 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service, will use them again

It was critical that the service David Shuttle said they provided actually was provided as what I ordered was for a wedding present and the wedding was only 3 days after my order. David Shuttle surpassed expectations and I will, and have already, recommended them to friends and family.

June 4, 2013
Unprompted review
Rated 5 out of 5 stars

Unsurpassed service!

The item I bought was a full £160 more expensive in Selfridges! The vase arrived within 48 hours of ordering, safely and beautifully packaged, and including a few chocolate treats and a lovely welcoming message...I cannot praise Dvid Shuttle highly enough! Xx

June 3, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We found the products easily on the web site we made the purchase which was a very simple process. The DHL delivery was made on Bank Holiday Monday 27th May. The packaging was excellent offering lots of protection for the products. We are really pleased with our buying experience from David Shuttle.

May 29, 2013
Unprompted review
Rated 5 out of 5 stars

Very Professional and Fast - RECOMMENDED

A great range of products and excellent customer service. I spoke to Lauren through the website who was enormously helpful and courteous, then the item was delivered super-fast and with a nice classy little extra :)

Very happy with the item too by the way

I'd use David Shuttle again and recommend them to anyone - which is why I chose to review them - something I never do.

May 29, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I bought a beautiful Swarovski Crystalline watch in white for my daughter for her 21st birthday.
Ordering was so easy and delivery time could be suited to my needs. Arrived very quickly and well packaged.
I will certainly be using David Shuttle again for my next major birthday purchase.

May 28, 2013
Unprompted review
Rated 5 out of 5 stars

This company is outstanding both in service, delivery and products!

I have used David Shuttle regularly. Their system is superb and it as soon as you order a product it is reserved and sent out and billed as convenient to you.

Delievry is excellent and the product range very good, with attractive pricing.

Lauren, on ustomer services is one of the most helpful young ladies I have ever dealt with.

A favourite compaany indeed.

May 27, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look