DebenhamsReviews 

2 months to receive a refund for a faulty item and they deducted postage from my refund despite telling me that I couldn't bring it in to the store. If anything I’d be expecting compensation for the associated stress and time wasted with back and forth over 2 months with miscommunication and failed collections. I used to love Debenhams but quality and customer feedback has plummeted.

Easily ordered online and arrived as promised safely and in perfect condition

Ordered from Debenhams multiple times and no issues to report.

Thank you

Both the purchase and return were pretty smooth processes, thanks to clear steps, tracking, and an overall turnaround. Not overly complicated, or over communicating system, just right balance to provide an easy manageable experience to clients.

Great armchair and sofa, very pleased 🙂

Really I’ve put 1 star but I can’t even give it that. Ordered parasol end of May never delivered and clearly shows on the courier website but I’m struggling to get a refund. I write daily and keep being told it’s being looked into. This is ever when I had their previous insurance Seel to get a no fuss refund Absolute disgrace just robbing us of an insurance that counts for nothing. As I say going on 5 weeks and no refund
You should be ashamed of yourselves

good quality and very quick delivery

I am happy with the quality of the boohooMan shorts I received. In fact I repeat ordered the same items.
My earlier return of different (Maine brand) shorts was straightforward and refunded to gift card almost immediately after return package was delivered.

Ordered a Gazebo from them and turned up broken, isntead of allowing me to return, i have to speak to their supplier ("Partner"). Thought i was getting a quailty product end up being cheap and cant even speak to a real person to sort the issue

First order from Debenhams online. Ordered 2 upright fans for the bedrooms. Great product at a great price and delivered within 4 days. We were kept informed of delivery date and time and these were adhered to. Very pleased and would happily recommend Debenhams online.

My experience with Debenhams was very good they had the product that I was looking for a very good price instead of £76 it was 50 or 52 I can’t quite remember would love to see this particular brand at these prices all the time delivery from Debenhams was hasslefree and very quick I just like to say thank you very much Debenhams

I found it very easy to find what I was looking for. It was very easy to order and pay for your item.
The delivery was very quick with no problems. 5 stars. Perfect...

Utterly atrocious. I’m clearly dated in my belief that Debenhams was a reputable, upmarket retailer.

I ordered a bed on 20/06/2026 and paid for premium delivery on 26/06/2026. Nothing arrived. I contacted the Facebook Messenger bot and was told they had limited information and I should wait 24 hours. When I asked for a delivery refund, I was told the issue would be escalated.

Twenty‑four hours later, I requested an update and was then told I had to wait until 05/07/2026 for anything further. I asked to speak to a human. 24 hours later I finally received a response saying the issue had been raised and I should allow two working days for an update. I shared my disappointment when prompted for a service review.

The next day, I received another message acknowledging my concerns and asking me to wait three days for a response, effectively adding two more days to the timeframe.

Yesterday, I asked for an update (now outside the promised response window). I had to start the chat again because the bot cannot read previous messages. My request to speak to a human was rejected, and I was told once again to wait until 05/07/2026, when the item will be classed as lost and “next steps” will be taken. At this rate, I expect I might receive a refund sometime in 2027.

I have had a dispute with Debenhams since the beginning of June and it’s still not resolved. I have never ever had such disgusting customer service .. It’s got so bad the only thing I can do is take my complaint to Court .The hole situation is making me poorly nobody is listening.

Bought a tent arrived quickly. Looks to be good quality not tried it yet

I am having an ongoing terrible experience with Debenhams. I ordered a parcel 10 days ago and was due delivery over a week ago and have not received the item. I am however receiving emails asking me to review the product, as if it has been delivered. The only way to contact the customer service team is over email or text, there is no phone number, and I keep being passed to a bot or waiting almost a day for a response from an actual human. All I am told is to wait for them to tell me more, even though I have asked to log a complaint. The service is appalling and they will do everything they can do avoid actually helping. Avoid shopping here.

Started my return 13th June . it's now 2nd July. They changed twice for the return and sent less money than I was owed. I've checked spam and junk and promotional files for a gift card up date but still nothing. I received the gift card for the lesser amount though. I loved Debenhams and was gutted when the stores closed but I will not be buying from them again the return process is too stressful.

I was very pleased with my order. The price was reasonable and the item was available in my size and colour. It was delivered quickly within a few days.

Ordered a pair of crocs. Discount code was not recognised. Quick delivery. On opening the crocs parcel the tag was not attached to the shoe, but was within the plastic bag. The plastic wire was around the shoe but looks like it had been cut and the plastic bag was not branded crocs. Have read all of your reviews, the shoes are fine, but not being defeatist can’t be doing with the hassle with a disgusting company who couldn’t care less,would still want to take 1.99 from your refund, what a joke. Avoid!

Terrible customer service very slow replies.. no help at all with my problem

Always love Debenhams for their choice of clothes and whatever else you are looking for ,they are always at a very good price and I know it's all in very good condition.
They send everything in quick time too ,nothing but good customer service and good quality delivery.