Mushfieka is a great consultant , and her help telephonically regarding the 3month break is much appreciated but still not 100% clear or understandable. Does the 3month break mean that after the... See more
Company replied
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Review summary
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Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from... See more
Company replied
Laaiqah Khan | Client Relationship Manager gave relevant information and feedback. She also made me at ease that things are going well with my profile
Company replied
Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... See more
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Company details
Written by the company
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
Contact info
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, South Africa
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
4.1
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from DebtBusters
Dear Josias,
Thank you for taking the time to share your wonderful feedback regarding our client service at DebtBusters. We greatly appreciate your kind words, as they motivate us to continue providing exceptional service to all our clients.
If you have any further comments or suggestions, please feel free to reach out.
Warm regards,
The DebtBusters Team
Amazing Service
The consultant was absolutely brilliant, assisting me with all issues at hand.
She also sent me a follow up email as per the conversation discussed.
10/10 Service
April 7, 2026
Reply from DebtBusters
Dear Mikhael,
Thank you for your glowing review and for taking the time to share your experience with us. We are thrilled to hear that our consultant provided you with exceptional assistance and followed up as discussed. Your satisfaction is our priority, and we appreciate your feedback.
Should you need any further assistance in the future, please do not hesitate to reach out.
Kind regards,
The DebtBusters Team
Great service
Always going above and beyond for customers satisfaction. Quick turnaround time on queries
April 2, 2026
Reply from DebtBusters
Dear Client,
Thank you sincerely for your generous review. We are delighted to hear that you have had a positive experience with our team at DebtBusters. Our commitment to customer satisfaction and efficient service is our top priority, and it is heartening to know that we have met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
The DebtBusters Team
Not applicable
April 2, 2026
Reply from DebtBusters
Dear Luxolo,
Thank you for taking the time to leave us a review. We appreciate your engagement with DebtBusters and would love to hear more about your experience with us. Your feedback is valuable in helping us improve our services.
Should you have any additional thoughts or concerns, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Service is great
April 2, 2026
Reply from DebtBusters
Dear Simba,
Thank you for your wonderful feedback! We are delighted to hear that you had a great experience with our service at DebtBusters. Your satisfaction is our priority, and your kind words motivate us to continually improve. We look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
Reply from DebtBusters
Dear Akhtar,
Thank you for your wonderful feedback! We are thrilled to hear that you found our team to be friendly and efficient. At DebtBusters, we strive to provide exceptional service to all our clients, and your kind words are truly appreciated.
We look forward to assisting you again in the future!
Warm regards,
The DebtBusters Team
Only 3 months left,and i'll be…
Only 3 months left,and i'll be debtfree,i can recommend Debtbusters even in my sleep,they really know how to bust your debt,they really are the best
April 1, 2026
Unprompted review
Reply from DebtBusters
Dear Abram,
Thank you for taking the time to share your positive experience with DebtBusters. We are thrilled to hear that you are nearing your goal of becoming debt-free and appreciate your kind recommendation. Our team's commitment to supporting our clients is our priority, and your feedback validates our efforts.
Wishing you continued success on your journey.
Sincerely,
The DebtBusters Team
You attend to my need promptly
March 24, 2026
Reply from DebtBusters
Dear Gert,
Thank you for your wonderful feedback! We are delighted to hear that you found our services prompt and efficient. At DebtBusters, we strive to meet our clients' needs swiftly and effectively, and your recognition of our efforts truly motivates us.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to leave a review. We appreciate your kind remarks regarding our communication. At DebtBusters, we strive to maintain clear and effective communication with all our clients, and it's encouraging to know that it has made a positive impact on your experience.
Should you have any further feedback or suggestions, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Feedback was immediately provided
The communication was provided within the peeriod with clear indication of what could be the outcome.
March 30, 2026
Reply from DebtBusters
Dear Sipho,
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you found our communication clear and timely. At DebtBusters, we strive to keep our clients well-informed throughout their journey with us.
We appreciate your feedback and look forward to assisting you further in the future.
Best regards,
The DebtBusters Team
DO NOT TRUST THIS COMPANY!
Very poor service and extremely poor communication. Multiple follow ups were made, yet no proper response or assistance was provided. Important requests were apparently not processed despite assurances from staff, which caused unnecessary stress and serious inconvenience. There was little accountability, no urgency, and no meaningful feedback when it was most needed. Overall, a very disappointing experience. This company takes your money and does not pay your creditors of which confirmation was provided by my car finance company of which they terminated contract with Debt Buster which resulted in almost having my car repossessed in the process. DO NOT EVER MAKE THE BIGGEST MISTAKE BY DEALING WITH THIS COMPANY!!!!!!!!!!!
March 25, 2026
Unprompted review
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your experience with us. We sincerely apologise for the challenges you've faced regarding our service and communication. Your feedback is invaluable to us as we strive to improve.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Zilungile is an absolute star
Zilungile is an absolute star. Very impressive service, an asset to your organization.
March 24, 2026
Reply from DebtBusters
Dear Annimika,
Thank you for your wonderful feedback regarding Zilungile's service. We are thrilled to hear that you had such a positive experience and that our team member made a significant impact on your journey with us. Your kind words inspire us to continue providing excellent service at DebtBusters.
We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your feedback. We are thrilled to hear that you found our explanations helpful. At DebtBusters, we strive to provide clear and informative assistance to our clients. Your satisfaction is our priority, and we appreciate your trust in our services.
Should you have any further queries or require assistance, please feel free to reach out.
Warm regards,
The DebtBusters Team
service
The level of serve I got this morning from debt buster call was so helpful.
So clear and understandable.
This was exactly what I needed to hear
Thank you
March 23, 2026
Reply from DebtBusters
Dear Loganayagie,
Thank you for your kind words regarding your recent experience with DebtBusters. We are thrilled to hear that our service resonated with you and provided the clarity you needed. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent support to all our clients.
Best regards,
The DebtBusters Team
Laaiqah Khan was truly a great help
Laaiqah Khan was truly a great help , thank you for calling me back and resolving my query .
March 20, 2026
Reply from DebtBusters
Dear Client,
Thank you for your wonderful feedback regarding Laaiqah Khan. We are delighted to hear that she was able to assist you effectively and resolve your query. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
If you require further assistance, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
DebtBusters: The Most Unprofessional, Hostile Customer Experience I’ve Had in Years
I am deeply disappointed with the service I received from DebtBusters. After reaching out for assistance, I was met with short, unhelpful email responses that did absolutely nothing to address my questions or the reason for my enquiry.
To make matters worse, I was assigned a consultant named Jeanpi, whose conduct was completely unprofessional and unacceptable. This was, without exaggeration, one of the worst customer service experiences I have ever had. I was spoken over, interrupted, and at one point shouted at, as a potential customer. That is shocking.
As someone who is a Head of Customer Support, I can confidently say that this behavior reflects severe customer-handling issues. If this consultant worked under me, he would be removed from call duties immediately and required to attend a disciplinary proceeding for:
Dereliction of duty
Brand and reputational damage
Failure to uphold basic customer service standards
No customer, even a potential one should ever feel disrespected, dismissed, or mistreated when reaching out for help. This experience has completely destroyed any confidence I might have had in DebtBusters’ ability to support customers with professionalism and care.
This was horrific service, and I am beyond disappointed. I DO NOT OR EVER WILL recommend this company to anyone.
March 19, 2026
Unprompted review
Reply from DebtBusters
Dear Peter,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the experience you encountered while seeking our assistance. Your concerns are taken seriously, and we would like to investigate this matter further to understand what transpired.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Reply from DebtBusters
Dear Drew,
Thank you for taking the time to leave a review. We're pleased to hear that we were able to make things easier for you. Your feedback is invaluable to us as we strive to improve our services. If there’s anything further we can assist you with, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Mustafa,
Thank you for taking the time to leave us such a positive review. We are delighted to hear that you found our responses to be clear and honest. At DebtBusters, we strive to provide transparency and support to all our clients.
Your feedback is invaluable to us, and we look forward to continuing to serve your financial needs in the future.
Warm regards,
The DebtBusters Team
Fast and easy
March 16, 2026
Reply from DebtBusters
Dear Raymond,
Thank you for your wonderful review! We are thrilled to hear that you found our service to be fast and easy. At DebtBusters, we strive to provide a seamless experience for our clients, and your feedback reaffirms our commitment to excellence.
We appreciate your support and look forward to assisting you again in the future!
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
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