Got what we needed, but more information about the product and clearer price labelling would have been better for the boxing gloves. But price was great for the quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff are courteous, friendly and very helpful. Good range of equipment for multiple sports Store is clean, loadsa free parking on site
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Was disappointed to see unisex trainers labelled as 'mens' when fit my daughter fine Trainers were great
Company replied
I had an emergency with my e-bike. I had shattered a pedal on a high kerb. I took it to Decathlon Aberdeen where technician Pavel interrupted his schedule to swap the old pedals for new and get me... See more
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Company details
About Decathlon UK Ltd
Written by the company
About Decathlon
Decathlon‘s motto of making sport accessible for the many, is not just a mission statement, of our company Decathlon, its a way of life. The company was founded in 1976 and offers 70 sports under one roof. No matter what age, spending power or sports ability, everyone can find the right product for them from a mountain bike to a surfboard. With its 75 own brands alone the company has more than 35 000 different products sold by more than 1500 retail stores in 52 countries. All that with a low price and high quality.
365 Day Returns, 2 years warranty minimum on Decathlon brands for members
You are protected!
Instore and online purchases typically come with a 365 day return policy when purchased with a Decathlon Account. Full details are available via the link below.
Our products typically come with a two year guarantee for members. Where possible this guarantee is longer, for example life time guarantees on our bike frames and ten years on ruck sacks. The easiest way to activate this guarantee is with a Decathlon Account. Full details are available via the link below.
https://www.decathlon.co.uk/help/
Contact info
Decathlon UK Ltd, 9 Maritime St, Rotherhithe , SE16 7FU, London, United Kingdom
- customer.enquiries@decathlon.com
- www.decathlon.co.uk
3.8
Great
46K reviews
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Reply from Decathlon UK Ltd
Hello Wojciech,
We appreciate your positive feedback regarding our prompt service and fair pricing. We're happy you had a great experience!
Best regards,
The Decathlon UK Team
Great place for bike repair
Great place for bike repair, friendly helpful knowledgeable competent staff
April 2, 2026
Reply from Decathlon UK Ltd
Hi Michalel,
Thank you very much for taking the time to leave a review, your kind words about the service you received in the store are greatly appreciated. We’re thrilled to hear that you had a great experience!
To make the store aware of your thoughts, please leave a Google review to tell them how about the role they played in your experience there.
Thank you again for your review.
Kind regards,
The Decathlon UK Team.
Reply from Decathlon UK Ltd
Hey David,
We’re thrilled to hear that you had a great experience with us.
Thank you for your kind words!
Kindest regards,
Your Decathlon UK Team.
The guys in the bike section ( Alfie)…
The guys in the bike section ( Alfie) are the most helpful , nothing is too much bother and they are very quick and efficient, a deserved 10/10
April 7, 2026
Reply from Decathlon UK Ltd
Hi Brian,
Thank you very much for taking the time to leave a review, your kind words about the service you received in the store are greatly appreciated. We’re thrilled to hear that you had a great experience!
To make the store aware of your thoughts, please leave a Google review to tell them how about the role they played in your experience there.
Thank you again for your review.
Kind regards,
The Decathlon UK Team.
Reply from Decathlon UK Ltd
Hello Syed
We're happy to hear that you find our prices great and love shopping with us. We appreciate your positive feedback!
Best regards,
The Decathlon UK Team
Was able to just walk in with the bike…
Was able to just walk in with the bike we brought a month previous. The new bike check was done and brake pads replaced which I had to pay for as the others had worn down in a month due to the bike being ridden often.
March 21, 2026
Reply from Decathlon UK Ltd
Hello Joanna,
We're glad you had a smooth experience getting your bike checked! We appreciate you bringing it in and are happy we could replace the brake pads. We know frequent rides can cause wear and tear. Thanks for your review!
Best regards,
The Decathlon UK Team
Reply from Decathlon UK Ltd
Hi Delfina,
Thank you very much for taking the time to leave a review, your kind words about the service you received in the store are greatly appreciated. We’re thrilled to hear that you had a great experience!
To make the store aware of your thoughts, please leave a Google review to tell them how about the role they played in your experience there.
Thank you again for your review.
Kind regards,
The Decathlon UK Team.
Excellent customer service
February 18, 2026
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
Decathlon stuff is great value for…
Decathlon stuff is great value for money but also well made. Thanks
March 20, 2026
Reply from Decathlon UK Ltd
Hey there,
We’re thrilled to hear that you had a great experience with us.
Thank you for your kind words!
Kindest regards,
Your Decathlon UK Team.
Very poor customer service for online orders
Very poor customer service. Unable to get response from central office and store unable to help with online return.
April 13, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Fiona,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department for help with this matter.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Faulty inline skates
Faulty inline skates! I bought my daughter new inline skates for her birthday, she had them for a week and one of the wheels came loose and fell off, causing her to fall and injure herself. I can’t get hold of anyone at Decathlon to speak to, although they’ve advised me to return the boots via email. I would like to have shipping label and packing materials provided. There’s no phone number and I’ve been waiting for an hour on WhatsApp to be connected to an agent.
April 13, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Fiona,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
We can see the team has already replied to you via email. Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Customer service doesn’t exist
Been unsuccessfully trying to contact the customer service team for days now with absolutely no response from them. Very frustrating.
April 11, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, if you have attempted this via chat, email Decathlon's UK customer service department for help with this at customer.enquiries@decathlon.com.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Awful customer service
Awful customer service. I bought dumbbells with a stand and the stand is the wrong size. They argued with me that this isn’t defective and then advised they would send a replacement but a month later and still nothing. They are trying to pass the responsibility because it is a third party seller.
March 7, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hey Edward,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Buy back offer, not as it seems!
Buy back offer.
Completed the form for a bike under this scheme.
You are then told to turn up at the selected shop, no appointment time offered or needed apparently.
When we arrived we were told that no one was available to look at the bike for 4 days and we would have to leave it in the shop, then have to return to collect it if rejected.
I explained that we had travelled for an hour to get here and didn't want to make another trip. The bike was then looked at and rejected!
We were told it needed to be suitable for a 2 year warranty.
Why are decathlon not honest about this warranty policy and also why give an estimate of £600 to then reject the bike.
Very disappointed as a regular decathlon product purchaser. Beware everyone, this offer is not as it appears
April 11, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department for help with this matter.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
fantastic store with great range
fantastic store with great range, good quality, and reasonable prices
April 11, 2026
Reply from Decathlon UK Ltd
Hey Simon,
Thank you for your review.
We are truly pleased to know about your positive experience with Decathlon in-store.
We look forward to your next visit!
Kindest regards,
Decathlon.
Wrong colour from marketplace seller
Confused as to where I was actually ordering from to start with as so many ‘shops’ are now marketplaces. The order was with decathlon but the email confirmation/shipping details list second chance. I generally don’t like this type of setup but so few outlets for the product I wanted.
Delivery was estimated as a week or so, but it turned up two days later, on a Saturday at that. So that was good.
However, the order says I ordered black. What turned up was white. Seems there is no stock of black, so I will use the product supplied. Would expect that to have been better, maybe even an email explaining or giving the option to cancel.
So the negatives are inaccurate delivery date initially. Wrong colour supplied. Not supplied by decathlon but by a marketplace seller. To get the warranty I had to create an account, so will be unsubscribing to reduced the spam!
Update 14/4 - so as this is a market place product, it cannot be returned to store, different rules apply and TBH, CBA to go through the rigmarole of trying to sort out. The product isn’t great either. So will stick to going to the shops (except decathlon) for future purchases.
April 11, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Dave,
We are awfully sorry about the bad experience you have had with Decathlon.
https://www.decathlon.co.uk/help/app/home, please, follow this link to ask the customer service department for help with this matter.
Again, we are very sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Bought a Quechua tent from here
Bought a Quechua tent from here. Great tent for the price!
April 11, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Shaun,
Thank you for your review.
We are pleased to know about your positive experience with Decathlon.
We look forward to your next visit!
Kindest regards,
Decathlon.
Awful
AM…Awful, ordered a child’s bike that should have arrived two days ago. No one answering phone so sitting here waiting another day and still can’t make contact.
PM… 11april email to say bike ready. Would have been good if given up to date info. No one answering phones.
April 7, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Genevieve,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Absolute nightmare of a company
Absolute nightmare of a company. I ordered a ebike which had numerous faults when it arrived. I sent them video and pictures of the faults to prove that the bike was unrideable. Decatlon wanted nothing to do with the bike saying it was ordered through a 3rd party they use and were very evasive. I eventually got my money back through disputing my credit card payment by the faulty goods facility. I will never deal with Decathlon again and wouldn't recommend them to anyone
April 2, 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Stephen,
Thank you for your review.
We are awfully sorry about the bad experience you have had with Decathlon.
Please, continue to reply to the communications established with the online customer service department from the Marketplace dept. so they can try their best to assist you.
Again, we are awfully sorry about the bad experience you have had with Decathlon.
Kindest regards,
the Decathlon UK team.
Excellent value sports equipment
Excellent value sports equipment, but sometimes returns process can be tricky if the items you buy are from Decathlon market place rather than direct. Never the less Decathlon supported me well through this process.
November 10, 2025
Unprompted review
Reply from Decathlon UK Ltd
Hey Ben,
We're glad you found excellent value in our sports equipment and truly appreciate your feedback regarding the returns process for Marketplace items. We're happy we could support you through it. Thanks for this review.
Best regards,
Decathlon.
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