DecoratorsbestReviews 

216
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

BEWARE! Return policies are not worded clearly on the website, and are basically set up to where you can't return anything. Everything is based on "their vendor's" return policy vs their own. 7 roll... See more

Company replied

Rated 2 out of 5 stars

Ordered several samples but never received most of them. Had to email and call at least 4 times to get it resolved. Six months later, had still not received one of them. Finally gave up and ordered th... See more

Rated 1 out of 5 stars

I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped an... See more

Rated 5 out of 5 stars

Ordered Magnolia Spice wallpaper. The manufacturer in Europe sent it to the wrong address. FedEx finally found it and delivered it to the right address. Decorators Best was going to reorder it. Wallpa... See more

Company details

  1. e-Commerce Service

Written by the company

DecoratorsBest provides high-end designer fabric and wallpaper to anyone looking to adorn their home with unique, luxurious items that are difficult to find. We believe that everyone, whether they live in a one-bedroom apartment or a five-story mansion, deserves a beautiful home. Established in 2004, DecoratorsBest is the largest e-commerce company specializing in first-quality designer fabric, wallpaper, trim, pillows and rugs at the best prices. Our 200,000+ products are available to both the general public and to the trade. In addition to offering a wide range of high-end decor items, DecoratorsBest also provides extensive design inspiration and tips on our blog, newsletters, and social media outlets.


Contact info

2.8

Average

TrustScore 3 out of 5

216 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(216)

4 reviews in the last 12 months

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Rated 2 out of 5 stars

The fabric fails to match the…

The fabric fails to match the photograph especially in terms of the size of the design. I returned two shipments and the first was difficult. Decoratorsplus frequently sent the same pre-drafted email expressing dismay but without providing needed information on how to return. It took weeks to return item. Has an exhaustive selection of on-sale and regularly priced fabric and decent prices but no samples generally.

December 23, 2021
Unprompted review
Decoratorsbest logo

Reply from Decoratorsbest

Hello! Thank you for your feedback. I am sorry that not all brands have samples available. We understand the importance of seeing an item in person, that is why we recommend samples if available, or a cutting for approval. For the returning of items, we have to follow each brand's return policy while we coordinate the return with them and process this request which can sometimes take a couple of weeks for them to receive a return back and inspect it. Please call us at 212-722-6449 if we can further assist you in any way.

Rated 5 out of 5 stars

Beautiful, Comfortable, & Quick!

I was told that the lead time for manufacturing and shipping cushions would be 20-25 business days, but when I requested that the cushion be delivered in time for Christmas, I was pleasantly surprised to receive it 10 days early!!

December 15, 2021
Unprompted review
Rated 2 out of 5 stars

I never received any shipping…

I never received any shipping information on a $250 order. When I called, the employees were helpful and professional but seemed to have some difficulty locating the order and the delay issue. 2 months after my order and a phone call I received my order. You can't beat their selection but I was disappointed in the order confirmation and shipping process.

December 7, 2021
Unprompted review
Decoratorsbest logo

Reply from Decoratorsbest

Hello! Thank you for your feedback. We are so sorry that you didn't receive your order in a timely fashion. DecoratorsBest does not carry any inventory. All orders are placed through us and shipped directly from the brands. If the brands do not have any stock they are shipped directly from the mills, which are sometimes located over seas. We apologize for any inconveniences on your order. Please feel free to reach out to us if you have any questions. Have a great day.

Rated 5 out of 5 stars

Magnolia Spice Wallpaper

Ordered Magnolia Spice wallpaper. The manufacturer in Europe sent it to the wrong address. FedEx finally found it and delivered it to the right address. Decorators Best was going to reorder it. Wallpaper is high quality and went up fairly easy after I put up the recommended liner and sized the liner with tinted sizing. The wallpaper calculator was really off on the amount of paper needed. I had to patch pieces together to finish and fortunately you can’t tell it’s pieced together. Would definitely buy more G P & J Baker wallpaper through Decorators Best.

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Stellar Fabrics and Service

We love the blind that was made from the metallic gold fabric that we purchased through Decoratorsbest.com! The shade helps made the powder room feel special and pulled together. Decoratorsbest provided a few samples of fabrics that we considered before narrowing it down to the fabric that we chose. We were pleased with the promptness of the orders.

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

I received these 2 samples 10 days…

I received these 2 samples 10 days after ordering, just the time DB said it would take. I am thrilled these are large square samples not a dinky piece of fabric. Thank you!

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

Ordering was so easy (after I picked…

Ordering was so easy (after I picked the material out of your wonderful selection). I placed my order and the fabric arrived very quickly. This was my second order and the same was true of the first order. Thank you for making it so easy to order and receive the fabric in such a timely fashion. Gwen Durham
Baton Rouge, La

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Very satisfied and happy customer!

Loved the wallpaper - even better in person, loved the fast delivery, loved the price, and customer service was lightning fast in response to exact delivery information. Will definitely do business with Decoratorsbest in the future.

August 4, 2021
Unprompted review

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