I ordered two faucets and a toilet paper holder. I ordered by phone and paid with a credit card. Only one faucet arrived. I called for the next 8 months, hundreds of times, and left messages with my p... See more
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It was somewhat confusing to us how the order was being delivered to us. We are not used to two shipments of a single order. Because Of us not seeing or noticing that part we ended up shipping one thi... See more
The cabinet knobs I ordered were very good quality and arrived quickly. I miscalculated on some of the handles that I ordered as I had ordered the wrong size. Long story short.. the customer service r... See more
Awful (nonexistent) customer service. Have a defect, return or any other issue - forget it! First they'll make you jump thru hoops, w/pics, explanations, etc., then when it's clear that you're not g... See more
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The website is easy to navigate and the…
The website is easy to navigate and the prices are the lowest I've found. I never expected to get them so quickly!
The website is easy to navigate and the…
The website is easy to navigate and the prices are the lowest I've found. I never expected to get them so quickly!
Very easy to select item and place…
Very easy to select item and place order. I chose this website because of sale with no return fee return now.
I called about some missing items from…
I called about some missing items from my order in the morning and had the items delivered the same day! Awesome!
Best prices and excellent options
Best prices and excellent options! We found everything we needed in one place and with excellent prices as well.
I had previously ordered and needed to…
I had previously ordered and needed to replace an item.
I love the quick and easy shopping experience that i went through by telephone. Shaindy is the best!
I am a home building contractor
I am a home building contractor, this company is one of the worst I have had the displeasure to use. I ordered a tub in november and 3 months later still no tub, the customer service is the worst if you can even get them on the phone, email does not get you any response. I was charged for a option that does not exist, and have spent over 6 hours trying to get that refunded, Stay away from this company unless you want nightmares.
I just received the door hardware and…
I just received the door hardware and they were just what i wanted. Joe was very helpful choosing the hardware for the different doors. Thank you.
I used a newly acquired credit card…
I used a newly acquired credit card with this company- the only charge I ever made with it - several days later I was getting fraudulent charges on the card. Besides that headache its been 6 weeks and I still have not received my order. I hate this company.
What a fabulous website
What a fabulous website! They have such a great variety and the best customer service ever!! They were so helpful!! I highly recommend them!
NEVER order from Decorglamour
NEVER order from Decorglamour
I returned merchandise 4 years ago and gave up getting $50 credit. Reordered today after waiting 4 years with no knobs on bathroom vanities. They do not refund and have kept the merchandise that was returned.
Do not use this company
Do not use this company. I tried to order on line, several times, from Australia. Their system could not cope with billing address being in Australia and shipping address being in the USA. I then telephoned to place the order, but again they seemed unable to process the order. I then emailed them twice to tell them that I was going to buy elsewhere. I received no confirmation email of the order being shipped and yet they somehow made a claim against my credit card. No product arrived and the money remains in dispute. One week later there was a strange coincidence of two uber rides in USA for about $300 each which were fraudulent. Shop elsewhere.
I had a great experience with Decor…
I had a great experience with Decor Glamour!!
Thank you!
Please believe the one star reviews
Please believe the one star reviews. Worst and I do mean worst customer service experience. Truly ametors. They have no idea what's going on. Unless the item if free, don't waste your time. Hopefully I receive my refund.
I would give them less than one star if…terrible
I would give them less than one star if I could. I’ve had an order since August that they still can’t get it right. I’ve been told three times in the last week that I will receive a shipping number. I was told today I’ll come tomorrow. When I asked to speak to a supervisor the customer service person hung up on me. All I want are my kitchen knobs. I will never use the slimeball company again.
Worst Site Ever! Avoid at all costs!
Ordered a common bathroom vanity. after 2 weeks, and the web site saying the item had shipped, got an email saying the item was "obsolete" and did I want to order an alternative item. It is still on their web site, and listed on 6 other websites that I can find. worst shopping experience ever, and their customer service is abysmal! will never shop there again!
I had an amazing experience with this…
I had an amazing experience with this website. I have dealt with other websites, where I had a hard time ordering, waiting for my order, missing pieces, etc.... When I contacted decour glamor, I experienced amazing customer service! They price matched and were even cheaper than the other sites, they were extremely helpful and I got my order earlier than expected. I would highly recommend this site to anyone I know!
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