Deliveroo Reviews 

Late cold delivery can't wait till they go out of buisness won't be using again

What a rubbish service. Very slow delivery, bad communication. Won’t order again.

I had a very disappointing experience with Deliveroo.

I requested to cancel my order immediately after placing it, but there was no easy way to do so in the app. Even though I contacted customer support straight away, my cancellation request was not processed.

I spent a long time speaking with multiple customer service agents, but I kept receiving the same response without my main concern being addressed. I wasn’t asking to cancel after the food had arrived—I requested it almost immediately after placing the order.

The cancellation process is not customer-friendly and caused me a great deal of frustration and inconvenience. I also had to deal with another order at the same time, which made the situation even more stressful.

While some of the customer service agents were polite and tried to help, the overall experience and Deliveroo’s cancellation policy were extremely disappointing.

Unfortunately, after this experience, I will no longer be using Deliveroo and will choose other food delivery services instead. I hope Deliveroo improves its cancellation process and treats customers more fairly

Never subscribe to their GOLD package. I did and lost my money. They failed to reinstate this paid for service when, due to their bad tech, I had to delete and reinstall my account. Totally useless customer service.

Food was awful .. ribs had a rotten stench that made us all sick .. put a claim in with Deliveroo - got a message sorry your food was rotten but we can’t process this claim .. load of crap

How are these people still in business? I came here to write a scathing review and couldn’t believe it when I saw the average ratings!! Shocking. We should all just stop ordering from them. They don’t deserve our business.

I am 100% shorting doordash as a stock, Anyne dumb enough to acquire Deliveroo has no future. Appalling service, AI slop, the same as the food arrives in their hands

Literally the worst option out there. Food delivered nearly an hour late and could not resolve anything with the AI chatbot. Arrive cold, went in the bin, Deliveroo refused to refund the prepaid tip. Priority delivery paid also. Utterly shameless. Second order, second abject failure. Avoid.

If an order doesn't arrive, and the restaurant has their phone switched off, Deliveroo won't cancel the order and apparently can't do anything. So buyer beware. Use them, play the lottery.

Deliveroo have set up 2 accounts for me...why I don't know one with appleid email and 1 with my registration details. Do you think they can sort this out...it has been 6 months now of back and forth. I have no idea which one the credits are on, ordering through,....this is beyond a joke

Would rate 0 if i could, complaints procedure is s***. Dont properly look into complaints they just refer to their own data and not the information or data being provided by the complainant in review of the circumstances. Extremely biased, i would urge anyone not to use this company as in future and use uber eats or just eat. They also allowed my order to be taken by a random person which is not part of their policy.

Awful company £25 on food to receive a burger a bottle of coke and the wrong bag containing only a shake and missing the other parts of order. To then be told they can offer me £5 as a good gesture as i may of received the wrong bag but it did contain a drink

I genuinely think they employ the most stupid people on the planet at their amusingly called Customer Service Dept. Took out a free trial of their Gold Plus which saved a few pennies. However the cancel subscription button was greyed out which was a concern as I wanted to cancel before the trial ends. Went through two emails conversations (term used loosely) where they take 48 hours to reply. First person didn't seem to grasp what I meant. Second person cancelled the free trial stating that I would still have the trial benefits up to a certain date. I don't!! They just cancelled it so I lost all benefits of the trial. They really are spectacularly stupid. Not sure who they employ but they aren't the full ticket. Dreadful company that have outdone Uber Eats on being the worst.

I’m allergic to a item of food that was put in my burger now I’ve ordered this meal over 6 times before and it’s never had these ingredients in then and in the description of the meal it states nothing of such ingredients I’m allergic too so when my food comes and I take a bit into a burger with instructions I’m allergic to you could understand I’m not happy with it, after informing deliveroo about this they pretty much told me we don’t care and this is why I’m now writing this no refund no apology no investigation nothing, I’m never using there service again just something to think about when ordering

Trying to delete my account after receiving my food cold and I gave the driver £2 tip for this joke of a service and getting offered £5.06 back my order was over £20 unbeatable, coffee cold ,now can't delete my account, awful company

Terrible service, takes ages to deliver and then the food is invariably cold, you can't talk to anyone, you have to complain through the site and they just give a very miserly refund, I'm giving up with them, they may give lots of offers but if the service is always very bad the offers are pointless.

If I could give 0 stars i would. Deliveroo is best known for issues ALWAYS and NEVER resolving it. Rider arrived with my order and the entire drink had spilt in the bag and all over the food. This went all over my floor and the driver was very rude and not apologetic at all! The rider even said “this is not my problem”. Absolute joke I wonder how my food even arrived in this state when the driver was only on a bicycle. IDIOT!

My first order with Deliveroo. Complex registration that inserted wrong town. Free delivery didn't happen. Driver got lost. Phoned, but incoherent accent. I went out and located him. Informed him my first order will be my last. Brits routinely faced with this fiasco.

No wonder deliveroo almost zero star because we cannot rate O in trustpilot, good decision to delete their app and a lot of reason to delete, better to direct to shop or store.

I had a very disappointing experience with Deliveroo. I placed an order, but it was never delivered. I waited for a long time with no clear updates, and the service was very frustrating. This is unacceptable, especially when customers pay for a service they don’t receive. I expected much better reliability and customer support. I would not recommend Deliveroo based on this experience.