Deliveroo Reviews 

After a bad experience I wanted to give this company a 1 star on Trust pilot. Then I thought it is such a famous company, it must have a 4 to 5 stars history and my 1 Star will not make a difference. Lo and Behold thos companys feedback history shows it has been as bad to other customers as it is for me. The worse customer service ever. The cancellation option doesn't work. If you accidentally place and order or for whatever reason you place and order and want to cancel it, the customer service waste your time. Of there is a problem with the restaurant, the customer service favour them and not the customer. This company is going to sink very soon.

We ordered from Morley’s chicken takeaway in Woolwich Road thru Deliveroo - as a vegetarian of 39 years I ordered a veggie burger and received a chicken burger! Absolutely disgusted with Morley’s and Deliveroo just offered a refund.

Useless customer service, they wouldn't even offer compensation for a order that never came, just to say we will cancel the order the money will go back onto your payment method in 3 working days, excuse me but what about if I don't have anymore money in the bank to replace the shopping I had just put through, Deliveroo are shambles.

So we ordered a pizza delivery and was charged £10 above the price which excluded delivery
Papa John's charges £15 for the pizza plus £3 delivery
An £18 order turned into £38
Please check your prices through deliveroo prior to using them as they charge extortionate money for a cheap product
This company should be investigated and I will be referring them to trading standards for investigation

Driver didn't deliver my food but when l tracked it was saying delivered. Asked hotel reception team where l was staying and was told a guy actually came,asked some questions, put his bag on the reception desk,took a picture and left with the food. Called the Deliveroo customer service and l spoke to Ryan who said they didnt receive any order with details l provided from Nandos and asked me to call Nandos which l did. Was referred back to Deliveroo with a code..my question is why was my food not delivered, £58 is a lot and my family was waiting for that food..waiting to see if l will get a refund 🤔

Absolutely useless! Tried it again after a long time away and it has somehow managed to get even worse than before! Not worth the constant problems, cold and late food, and zero customer service 😑
Just not worth the high prices and the hassle that comes with it.

Good afternoon All. Untrustworthy company. Had a delivery two weeks for takeaway food. . The delivery driver turned up and tried to sell my daughter from the boot of his car alcohol which we had not ordered. She declined twice. CCTV evidence. Spoke with deliveroo on their chat line and sent them an email. Was promised a response within 72 hrs. Nothing!! Called the support office! Nothing! Sent an email to their legal team last week!! No response. This could be your child at the door expecting to collect food and then offered illegal unlicensed alcohol. Very concerned that they are not taking this matter seriously as I attend to escalate further. Not sure if I can attach the CCTV footage here. PS - they have also deleted the history of my account with them so what does that say!!!! Very angry ex customer - not that they care

just get rid of these greedy companies and get restaurants back to receiving orders directly

Missing items in my order so I requested a refund on the missing items but was refused! Blatant breach of UK Consumer Rights Laws then complained to customer service only to speak with an American woman which sounded like AI!!!! They are fobbing their customer service off to cheaper sources and AI. Going to take further action and make a formal complaint through my bank. BOYCOTT DELIVEROO!!!!

Food is consistently poor quality. It's thrown together, pretty sure Trading standards need to start dealing with this, it's robbery, it's luxury for most people, ordered Burger King to get a dry fluffy bun, and dry burger with unmelted cheese coupled with a luke warm Dr Pepper and fries. It's simple just won't use apps, I ordered because I had a migraine in this instance I needed food and Deliveroo is the overall provider allowing consistency of poor service and products.

Getting sick of these shitty delivery services.. this time deliveroo messing up an order ruining my meal and not giving a refund for the full meal.

Awful

They barely speak English, they ignore instructions! I specifically put where I live in the notes and how to get there and it’s repeatedly ignored! They have absolutely disgusting behaviour.

I think it’s time to ban deliveroo and have the government look into them properly

Your website is SO bad. And I don’t order regularly so I won’t download the app.

I am very disappointed with my experience. I had a valid UNiDAYS offer for £15 off my first order, but during checkout there was no option to enter the promotional code. As a result, I was charged the full price.

I contacted customer support expecting them to investigate why the discount could not be applied. Instead, I received a generic response stating that promotional codes are unique to specific accounts, which completely missed the point of my complaint. My issue was never about whether the code was valid—it was that the app did not provide any way to redeem it.

The complaint was closed without resolving the problem or offering any compensation. I expected much better customer service and a proper investigation. This experience has left me disappointed, and I hope Deliveroo improves both its checkout process and the quality of its customer support.

for the first time I used Deliveroo to deliver groceries because I needed some shopping urgently and couldn't do it myself. I gladly paid the extra £2 for a priority delivery, up to 15 minutes. The groceries arrived 45 minutes later, by which time it was too late.
I shall certainly never use this service again

They took my money for shopping of which they couldn’t supply 1 item for over 10£. I asked for the money back. They said they would it’s been over 6 days now no payment nothing

I received a gift card via email which I instantly tried to add to my account, The code didn’t work so I emailed Deliveroo to be told it had already been redeemed. I asked what account it was redeemed against as they can see quite clearly it wasn’t mine, and they are now ignoring my emails and have effectively stolen £25 from me. DO NOT purchase Deliveroo gift cards, they are a scam!

Ordered £84 pounds worth of food yet received £59 pounds worth. Contacted Deliveroo through their website, but would not refund. So I contacted Bankers fish and chip shop directly. They acknowledged their mistake, and said they would instruct Deliveroo to refund the £25. Deliveroo would not, so I had to drive all the way to Bankers for my refund. This company is not fit for purpose, their customer service is appalling, and I will never order from them again.

Left Deliveroo 18 months ago due to awful service. Rejoined today as I hoped they had improved - They haven't. First order, a pizza, arrived smashed beyond recognition. Complained, sent pictures, but got the standard Deliveroo (or should it be Deliverpoo) response of - We cannot help you. Absolutely atrocious. Account closed.

More than half my order was missing and they refused to refund it. They didnt give me any reason.
After telling them about trading standards and that I was away to report them, the driver came back with some more of what I paid for, but still missing two things. So I am still out of pocket.

This is definitely the worst delivery company I have used since 2014.