Deliveroo Reviews 

Never again everything was cold

We are a business we ask a question to the area manager 5 months later no can be ass to call back a complete shit company to deal no different from just eat or ubereat no worth spending money with them still waiting for a call back 😭😭😭😭😭😭😭😭😭

Do not apply to work for this company.
Their customer service is the worst I have ever seen and as a cyclist you will get ZERO orders.
Wasted time and money for nothing!

I was completely shocked and disgusted to find a charge from deliveroo on my account this month. I have not used the app since June - over two months ago, and certainly never signed up or agreed to any Plus account. This is completely fraudulent and I would like to be refunded immediately. No way to contact support. An absolute disgrace.

This was my first time using Deliveroo. Delivery address was clearly not correct in the driver's app/map, sent them to a different town 20 minutes from my address...this was at 9pm on a Friday. I spoke to someone at Deliveroo eventually after not being able to speak to the rider, and was advised they would redeliver to me...20 minutes away at 9pm. I declined the order at this point as it was far too late. Little did I know that's a mistake with Deliveroo and now I am being refused a refund.
Furthermore, the address I provided is apparently not correct, my home address, I don't understand why a Deliveroo driver does not use a postcode for delivery details. Totally baffling how this company works!

Never again. They send your food from far locations instead of the branch next door. Very environment friendly.

Order was missing items and support said they couldn’t do anything and to contact McDonald’s , McDonald’s said as order was through deliveroo I had to contact them!

Terrible. Had a free trial and there was no button to cancel, despite following the exact instructions on their help page. Buttons that it referred to simply didn't exist. Have had to resort to simply deleting my account because the only way to contact them is by submitting a form, and I know they wouldn't reply before the first payment would've been taken. Unimpressed before that anyway, poor deals and poor value.

They’re scammers. I did the promotion to get £20 credit, make 4 orders over £20, receive £20 credit in August. It ticked all of my boxes. August came and no £20 credit. Messaged their team for help and they said because I have turned off my auto renew for their plus membership, i will not recieve it, which is stupid when I’m still a member and it did not inform me of this at all. Avoid and stick with uber eats, Foodhub or just eat, atleast their promotions work without misleading stuff.

My account was just hacked for over £170.00 and I can’t contact Deliveroo. The number on the internet is not correct. Be careful, be very careful when using.

If there’s any place worse than this I need to see it cuz the customer service and also the delivery times is stupid on here my food came out at £10 yet they only wanna give me £7 refund and the delivery driver took over an hour and biked past my house a couple of times to go somewhere else which was 30+ mins away so when the food came it was cold soggy and crushed

Missed £15 worth of food from the order, was offered £3 compensation, absolutely disrespectful. Only after I persist, they offer to reorder just the missing items, and when they did, they put it through WRONG!

Horrible company with clearly a horrible business model making it pretty much impossible to cancel your deliveroo plus subscription, no cancel button, why do I have to contact support to cancel a subscription? Disgusting never will be using this company again if this is what they’re doing to clearly stiff people there’s already enough going on in the world. Scumbags this company is, don’t use this sh*t app.

I use a lot. Sometimes twice a day for groceries. Since they let their driver pick up 2 orders at once my food arrives cold. Lets say the order £40 and they offer me back £3.40. When I try to talk to customer service they send me the prewrote messages saying they understand my problem but they dont do anything about it. Also so many drivers dont speak english and when they call you because they cant find the address I cant explain it because they dont speak english. Hire people who do and actually care about delivering the food with proper care and not busting the music out of the car and smelling like armpit.

If I could give them 0 stars I would, the name is Deliveroo but you have to constantly go and pick it up wherever there drivers are, thats not delivery but pick me up, come looking for me even you are an old person recovering from cancer. Their customer service is useless telling you all the time they will talk to their choice of delivery people who most cant speak english cant use their phone you have to help them put your details in and refuse to deliver if you dont go down to find them while they sit lazily in their cars and dont care. It ought to change its name, deliveroo is wrong! It ought to be called come pick my up wherever the driver is and therefore food arriving cold, many more issues!

Got a completely wrong order and had to wait 40/45 mins for a bagel. I am pregnant and had the salmon bagel delivered which I can't have as it's recommended to avoid raw fish. I didn't get a full refund, as my crisps and drink were delivered, but for the inconvenience of everything I was less than impressed. Unfortunately I won't be using Deliveroo again

Unfortunately once again cold food will be received in wolverhampton as deliveroo allows their drivers or even worse today, a cyclist??!!, to collect someone elses food and deliver that before delivering ours. Stone cold food here we come!!

I work for Deliveroo and I value your custom. I don't mind if you shout at me, swear at me or whatever the case. Because Deliveroo trusts my professionalism with all their customers. It's gonna be okay. Have a nice day folks. Your humble courier.

Appalling customer service and zero transparency.
I used Deliveroo for the first time and it will also be the last. A simple missing item turned into a ridiculous back‑and‑forth where Deliveroo repeatedly refused to explain why they wouldn’t issue credit. Every reply was just generic policy wording with no case‑specific reason, no clarity, and no indication they even contacted the restaurant.It wasn’t about the tiny refund — it was about the principle. If Deliveroo can’t provide a basic explanation for a rejected claim, how can any customer trust their process? I’ve now deleted my account and won’t be using their services again.

Midweek deal did not apply and overinflated the price when going through checkout. Raised with customer service and am having to wait a week between each response which is simply ridiculous. Been asked for the same information multiple times by different agents which only compoinds the issue. Useless!