Deliveroo Reviews 

If I could give 0 stars I would. Rude drivers in Leeds. App deleted after speaking to 3 different people on chat. I’m appalled at how the delivery driver spoke to me. So rude and a £5 credit on next delivery. It’s not good enough. I won’t be ordering again so no point in the £5 credit. It’s really upsetting when it’s actually a treat to order food for delivery

Called my delivery location inaccessible despite the explicit instructions given to simply look for a sign and go down a driveway. As a result, they did not give me a refund and robbed me of 70 pounds.

Waited for over 1.30 hours for my order never ever will I use you app again

The driver arrived with broken dripping bag in which a pot of Pho Noodle soup had burst. I told him to put it in the bin straightaway and log it as damaged. He said he would do that. Deliveroo would not accept my uploaded photo and i then sent them another photo of it in the bin. Because they couldn't 'see' that the broth had soaked into everything they refused to refund me. They basically stole £31 from me for delivering a bag of rubbish!!!! And they would not give me a complaints address - supposedly the word of the "chat" person was a final decision. Apalling Customer Service and a terrible policy.

This company can not be trusted by bank details were hacked and money was used on Deliveroo all my money from my account was gone and Deliveroo left me with no money to feed my family when I called them they said they will investigate but I told them I am a volnurable customer and need to feed my family they said nothing we can do to help you until the investigation is complete I have used other apps for deliveries and never had an issue only with Deliveroo please avoid this app as they are scamming peoples account
Please please avoid

I made an order only got half, showed proof refused to refund me. Then gave me a load of spiel and completely disregarded my consumer rights. What they are doing is breaking the law they are thieves.

I ordered a £124 order from nandos, it arrived cold.
I’m currently in contact with nandos to check time it was collected to the time it was delivered to us.
There was not one item that was warm, it was all cold.

I have Nandos contacting me today regarding my order and complaint, with details of the time the driver came and collected the order.

I am guessing Nandos may say it was hot when it left the destination.

I would appreciate a reply in regards to my delivery.
I placed a £5 tip for the driver which I would not of given if I had know the order was going to arrive cold.

I am very reluctant to to order food via deliveroo again if the reason for cold food was your fault.
Kind regards
Maria Ashbridge

Terrible service. Drivers don’t have a clue. Company doesn’t take responsibility at all. Lies all the time. Something should be done in respect to this company.

I ordered a 14 piece strip sharing bucket only 11 pieces were whole strips 3 were broken so NOT as ordered and paid for
I also ordered a original dip 95p that was missing
I was treated like a criminal asked for pictures then asked for receipt order number wouldnt do
I was then insulted after 1 hr on the chat line 95p for the dip NOTHING about mis shapen CHICKEN then when i complained further i was offered £9 by this time I told them NO THANKS I was totally annoyed after the hour long demands from them I felt like a thief it was a Horrible way to be treated

Today I ordered some ice cream, but by the time I received it, it had completely melted. I contacted customer service, and they were very helpful and kindly refunded the full amount I had paid.

Took money, failed to deliver, won’t refund

Order was added to a wrong code and Deliveroo was called to amend but didn’t. The driver called a 14 year old for a code without delivering food and completed the order. Support cannot help, l asked for the driver to be contacted so l know where he is for collection still. Useless service and have deleted the app.

Awful service , waited over 2 hours contacted Deliveroo and the driver was just waiting around to pick up more orders so my food would have been cold!! Cancelled. Never again

Deliveroo Con website price on food says £1 and they charge you £1.50 false advertising

Charging between £6-£10 just in delivery/fees is absolutely disgraceful beyond words. I just went to order some fish and chips and noticed the delivery was £10, that’s MORE than the fish and chips meal itself. How can you think this is okay? Pure disgusting greed trying to bleed people dry and prevent them from being able to enjoy a treat. Get a grip.

1 star is even to high! Ordered from Nando’s through them, order never turned up, contacted Deliveroo who were absolutely useless, struggled to understand accent, we aren’t aren’t getting a refund because apparently it was delivered, ask for a verification photo but they couldn’t provide one - absolute scammers - definitely DO NOT recommend

Absolutely disgusting service. Ordered food and delivery driver came, put in the pin which I gave him and he drove off with the food. Contacted deliveroo to report a stolen order and they said they can't help as the pin was entered. Down £22 and lost my new customer voucher which gave £15 off a £20 order. I urge you to never order from deliveroo again as their customer service was filthy and honestly disgusting. Take the safe bet and choose Uber or JustEat. I had a 20 minute long argument before the worker got annoyed and left without resolving the problem.

DO NOT USE DELIVEROO

Failed to deliver part of an order. Would not rectify it. Would not look into issue. Would not give refund. Have not been able to access Deliveroo to make a complaint. I have had problems before with Deliveroo but this is final straw. I recommend you steer clear of this company

Very disappointed with the service from Mikkaela Askal. I contacted support before the driver collected my order because a substitution I had selected wasn’t provided. Her replies were very slow and mostly just repeated generic information without actually helping. It took so long for her to respond with a few short sentences that the driver collected the order while I was still waiting.

By then it was too late to resolve the issue, and I was left having to place another order and pay another delivery fee for something I needed. Poor, unhelpful customer service with no real attempt to resolve or escalate the problem.