Denefits LLC Reviews 

169
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently note that supportive representatives consistently go above and beyond to provide highly tailored solutions and steady guidance. Customers consistently praise the dedicated staff members for their exceptional professionalism, warm welcoming attitudes, and genuine willingness to help people succeed. Consumers frequently highlight the outstanding customer service, emphasizing how agents listen carefully, answer all questions thoroughly, and address every concern promptly. People also appreciate the exceptionally smooth user experience, noting that account setup, loan management, and contract closing processes are always handled with remarkable efficiency, care, and clarity.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, professional, and attentive representatives... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are extremely helpful,... See more

Service

People report positive experiences with service, noting that staff members are consistently friendly,... See more

User experience

Customers reported strong satisfaction with their overall user experience, often describing the platform as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was absolutely Top Tier. Debbie Scott was my Denefits agent and she went above and beyond to help me while on this journey. Life will happen and when it did she was so accommodating to m... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience thanks to Nadia! From the moment I was helped, she was professional, kind, and very attentive. She made sure all of my questions were answered and went above and beyond to... See more

Company replied

Rated 5 out of 5 stars

Nadia was very helpful and made sure I understood my challenges and options. She helped me implement them and followed up with care. Thank you so much, Nadia!

Company replied

Rated 5 out of 5 stars

I've been working with this lender for almost 2 years, and they have been so accommodating with my unique situation. Just talk to them about your situation, and they'll work with you if you have a pro... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Alternative Financial Service
  4. Financial Consultant
  5. Financial Planner

Written by the company

Denefits is a checkout and payment options software for businesses, headquartered in Irvine, CA, and trusted by 40,000+ businesses across the U.S. Healthcare practices, law firms, contractors, SaaS platforms, marketplaces, retailers, and educators use Denefits to offer flexible billing and installment options at checkout — so more customers say yes at the point of sale. The software automatically routes every customer to the right payment structure, reduces drop-offs, and recovers missed revenue in the background — without changing how your team works. No IT team needed. Plugs into your existing CRM, POS, or billing system in minutes. More checkout conversions. More closed deals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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No recent history of asking for reviews

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4.8

All reviews

(169)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

August 27, 2024
Unprompted review
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Reply from Denefits LLC

We’re so happy to hear you had a great experience with Denefits! Your satisfaction is our top priority. Thank you for your trust and support.

Rated 5 out of 5 stars

Phillip was very helpful and…

Phillip was very helpful and compassionate and took care of my issue fast and efficiently!

August 27, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words about Denefits! We're so glad to know that our services have made a positive impact. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Phillip

Phillip was very helpful and kind. I am having a difficult time and really needed some special individual assistance with my account and he did so adequately and quite quickly. He was very calm while I was not due to our current life situation and I appreciate his general demeanor. His help gave me peace and helped me be calm as well. Mahalo nui loa Phillip.

August 19, 2024
Unprompted review
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Reply from Denefits LLC

Transparency and clarity are key values at Denefits, and we're so glad you appreciate our services. Thank you for taking the time to write this wonderful review. We're here to support you anytime!

Rated 5 out of 5 stars

Phillip was very helpful!

August 15, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your kind words about our customer service! We're glad to have met your needs and are always here to provide you with the best possible service.

Rated 5 out of 5 stars

My experience with Philip brooks was…

My experience with Philip brooks was amazing he was very professional in giving me all my information and options to make my payment complete

August 9, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words about Denefits! We're so glad to know that our services have made a positive impact. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Great service

Ms. Nadia was incredibly professional, sympathetic and willing to help with my needs. She is an asset to the company.

August 2, 2024
Unprompted review
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Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 5 out of 5 stars

Phillip is very kind

Phillip is very kind , very professional and supportive. I was so lucky that he was there to help me with my issues. I am so thankful for him and I pray God that keeps him there to assist people who need help in difficult times like the one I am going through. Again senor Phillips muchas gracias from the bottom of my heart

August 2, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for your kind words about Denefits! We're so glad to know that our services have made a positive impact. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Nadia helped me resolve my issue very…

Nadia helped me resolve my issue very easily and quickly. Helped me out a lot!

July 30, 2024
Unprompted review
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Reply from Denefits LLC

Your glowing review is greatly appreciated! At Denefits, we strive to provide exceptional service, and we're happy to hear we've met your expectations. Thanks for being a part of our community!

Rated 4 out of 5 stars

Nadia was great

Nadia was great. She was so understanding of my needs. She made it so easy for me to get the help I needed. She took the time to walk me through everything herself. Made my experience so much better.

July 30, 2024
Unprompted review
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Reply from Denefits LLC

We appreciate your positive review of Denefits! Our team works hard to ensure a seamless experience, and it's rewarding to know we're achieving that. Thank you for being a valued customer!

Rated 5 out of 5 stars

Great outcome

Nadia I forgot her last name I'm soo sorry but she is the best hands down. My experience with her was a great outcome she understood my reasoning and she took the time to listen she was a true sweetheart. She took the time to listen to me and I didn't feel rushed off the phone. Give this lady a raise if you haven't already lol.

July 29, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for sharing your kind words and positive feedback! We're absolutely delighted to hear that our services has met your expectations. Your support is deeply appreciated, and we're dedicated to consistently delivering top-notch service. Your presence in our community is truly valued!

Rated 5 out of 5 stars

Helpful and responsive staff

Phillip Brooks was very helpful!

July 25, 2024
Unprompted review
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Reply from Denefits LLC

We’re grateful for your positive feedback! It’s our pleasure to serve you. If there’s anything more we can do for you or if you have any additional feedback, feel free to contact us anytime.

Rated 5 out of 5 stars

The staff ( Nadia) was very responsive…

The staff ( Nadia) was very responsive to my needs. She followed up until my issue was resolved.

July 22, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for taking the time to share your positive thoughts! We're overjoyed that you're pleased with our services. Your support motivates us to maintain the highest standards. We look forward to continuing to serve you as a valued member of our community!

Rated 5 out of 5 stars

Phillip Brooks was very thorough

Phillip Brooks was very thorough. The questions I had were answered with gusto and cheerful efficiency. Their team provided clear, concise explanations of the benefits, making the entire process smooth and stress-free. The enthusiasm that I felt through the phone call and dedication to helping me understand my options were evident, and they went above and beyond to ensure all my questions were answered promptly. I highly recommend this company for anyone looking for service with a smile and effective results.

July 8, 2024
Unprompted review
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Reply from Denefits LLC

It’s incredibly rewarding to hear about your positive experience with Denefits. We value your feedback and look forward to serving you again. Thank you for your support and trust in us.

Rated 5 out of 5 stars
Denefits LLC logo

Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 5 out of 5 stars

Easy to get approved for financing even…

Easy to get approved for financing even when no one else will. Sonny S. is great, he always answers calls and should he miss your call he is quick to reach back out to you. Should you run into an issue with your provider then they will work to resolve whatever the matter is as quickly as possible. In my case it took some months but Sonny kept on top of everything and put much effort into helping to fix the issue. His help in my situation has been greatly appreciated. I would recommend using Denefits if you need them.

May 1, 2024
Unprompted review
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Reply from Denefits LLC

Thank you for sharing your experience with Denefits! We're delighted to hear that our payment plans have made such a positive impact. Our goal is to provide flexible payment plans, and it's heartening to know that we've been able to meet your needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to support your success!

Rated 5 out of 5 stars

Nadia has been awesome and she is very…

Nadia has been awesome and she is very helpful and professional, very kind and over exceeds her service. We need more people like Nadia!!

April 18, 2024
Unprompted review
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Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 5 out of 5 stars

Nadia and her team are supportive!

Nadia and her team are supportive, patient, provide excellent customer service and have been an excellent choice for our business and customers!

April 16, 2024
Unprompted review
Denefits LLC logo

Reply from Denefits LLC

Thank you so much for your kind words, We're thrilled to hear that you've had a great experience with Denefits and that our payment plans have been helpful to your business. Our team is dedicated to providing top-notch service, and your feedback motivates us to continue delivering the best services. If you ever have more feedback or questions, please feel free to reach out. We're here to support you every step of the way.

Rated 5 out of 5 stars

Nadia is truly remarkable always going…

Nadia is truly remarkable always going above and beyond to help me and offer all the help she can even if it’s not her department.

March 12, 2024
Unprompted review
Denefits LLC logo

Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 5 out of 5 stars

I can honestly say Nadia

I can honestly say Nadia, was so professional and polite, you don’t get the red carpet treatment of customer service like this anymore! Thank you!

March 25, 2024
Unprompted review
Denefits LLC logo

Reply from Denefits LLC

We're so grateful for your review! At Denefits, we prioritize customer service and are glad to know that our team made a positive impact. Thank you for choosing us.

Rated 1 out of 5 stars

STAY FAR AWAY FROM THIS COMPANY

STAY FAR AWAY FROM THIS COMPANY. They're thieves. I used them for ketamine treatment and then decided I didn't want to do it anymore (the next day). Well my fault for not reading every single little detail in that long, agonizing list of terms and conditions. More like rips offs and scams. So I paid $399.00. They only gave me back 330.00 of it. Because they charged me 30 bucks for some BS excuse (the contract itself) and then another 30 bucks for canceling it! Ridiculous! I didn't even use anything! You're charging me 60 dollars for something I didn't even use? For a contract? For cancelling? That's ridiculous and it's a scam. Unless for some reason you really really really need to use these guys or you'll die, stay far away from them. That's how they make their money at all and scam people. They come off like they're gonna help you with something you couldn't afford otherwise but what they do is scam you. Scam people who obviously can't afford it to begin with! What a waste of my money. Money I definitely didn't have. I hope whoever reads this takes heed to my warning. Yes it was my fault and I should have read everything. But most of us don't. It's too long, boring and no one wants to read several pages of documents. Let's be real. And they take advantage of that. I honestly don't even know if that's the truth and maybe I could have just disputed it with my card. They could have just said all that crap to get the money out of me because they didn't want to make nothing. Can't trust anyone these days. It's sad because companies like this make it sound like they want to help you but they DON'T. They take money from you even if you decide you don't want the service for whatever reason! They don't care. They're scammers and you've been warned. I'm going to complain in every possible way I can about this and make other people know about it as well. STAY AWAY. THEY HAVE BAD RATINGS FOR A REASON. They have bad ratings on the BBB and almost everywhere else. Unfortunately I'm not the only one they ripped off. Still waiting for half my "refund."

February 20, 2024
Unprompted review
Denefits LLC logo

Reply from Denefits LLC

We sincerely apologize for any inconvenience you may have experienced. Our customer support team is actively looking into the matter to address it promptly. If you have any further concerns or details to share, please feel free to reach out to us at support@denefits.com. Your input is invaluable in helping us improve our services.

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