Denny's Reviews 1,228

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and attentive staff, with many highlighting exceptional service from individual employees who go above and beyond. Reviewers often mention that the service is prompt, efficient, and makes them feel welcome. The overall dining experience is often described as positive, with many enjoying the food and the clean, welcoming environment. However, some people were dissatisfied with the quality of the food, reporting issues such as cold fries, undercooked items, or poor taste. A few reviewers also mentioned negative interactions with staff, including rudeness or a lack of attentiveness, which significantly impacted their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their attentiveness, kindness, and... See more

Service

Reviewers highlight positive aspects of service, often praising staff for being pleasant, attentive, and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that food... See more

Location

People report ambiguous experiences with location, with many reviewers specifying the exact addresses or... See more

Product

Consumers find product quality to be ambiguous, with some reviewers praising specific items like nachos,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A sad day for Dennys

I use to like dennys alot. I went recently and it was disgusting. My French toast were sopping wet with batter. My over easy eggs were over cooked so the yokes were chewy. Bacon was raw...pancakes burnt and the toast had no butter and were cold.

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

My 13 yo daughter loves dennys pancake breakfast so I take her to the sunset/durango location once a month. Up until this last visit, every single time has been great.

We are creatures of habit and usually order the same thing every visit but decided to switch it up. Our server started off great but kept dropping the ball.

When our food arrived I noticed something was missing and she spaced out for a few seconds and then went to re submit the food items she missed. Shortly after the food arrived, she puts our check on the table and says we HAVE to pay for our bill now because she was getting off of work. I was irritated but paid the bill and continued eating. Not once did she refill our drinks nor bring to go containers for our leftovers. I still left her a tip because I was in the tipping industry for over years but because of this experiences will be having our mommy/daughter breakfasts elsewhere.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

The Dennys on I17 and Dunlap is…

The Dennys on I17 and Dunlap is amazing! The waitress was absolutely amazing and professional and friendly. Wonderful welcoming environment. Very clean. Really prompt service to bring the food. i would recommend this location at everyone. The Waitress Haley was the best ever!!!!

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Most of my order was wrong

Most of my order was wrong. Part of my order was someone else's order. Then when they tried to correct it they only got part of it right. So now I am trying to get a partial refund on what they missed. Which was almost half the total bill.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bad website

Their online order for delivery does not work. I chose forgot my password and they did not send anything to my email. so I can't order anything for delivery

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Waiter

Waiter, Gamal, was great! He was super attentive, and most courteous. The food was tasty; I had the triple burger, my wife had the salmon.

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Hella great service

The food was great in Honolulu. I enjoyed the walk there while visiting my brother and his family. My youngest brother accidentally lost his phone there but he found it on the first night in Honolulu. Recommend this 20/10

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Shianne was our server today

Shianne was our server today. She was awesome and made it fun for my family. She kept our drink glasses full and came by several times to see if we needed anything. She got the food out to us pretty fast and it was still warm. I hope she is our sever the next time we come in.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Experience

We were a party of 3 in Lake Conroe Denny’s. The staff were not expecting the influx of patrons who came in for a national dance competition. There were three employees doing everything for a very busy night! They knocked it out of the park! They were so very friendly and helpful! Mike (manager?) was helping with everything! Seating people, making the most incredible milk shake, helping the chef and the server! They were an awesome team and deserve the utmost praise! We enjoyed a delicious meal with the friendliest staff! Thanks Mike and the other two super busy guys!!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great and understandable. Food was fresh and inside was clean. Loved our lunch here :)
Our server was Nikesha R. From Ontario ,Ca

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

I came in me and my family an had other options to come go to somewhere else to eat but choice here because of the Denny's where we live is a place that my children love an I'm glad that I did because our server Ashley taken care of us and I was able to notice a lot of things that I am all so formally with because of my experience of being a sever in my youthful days they actually work well together it was busy but they actually helped each other which isn't much of thing in some restaurants but I noticed the staff worked well together and our food was amazing I am glad we decided to stop in an eat we was disappointed at all thank you guys at it meant alot to me an my family
Florida family

June 22, 2025
Unprompted review
Rated 2 out of 5 stars

Warning to AARP members

Warning to AARP members. The 15% discount that Denny's offers to AARP members is not quite honest. Only SOME of the items are discounted. On a recent $22 tab, the discount was only $1.23 which is a 6% discount. They need to be straight up with seniors!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Wondrous Staff

My 13-year-old autistic grandson, Wade and I visited this location on Father's day. It was the first time he spent it without his dad.
We ordered what his dad used to order with him. We own our business and came in shortly after we finished up for the day.

We were hot and tired, he was very sad. I cannot describe to you how wonderful & happy to be of service to customers reflected by your staff.

It was pure joy, kindness, professional, you name all the great things one comes to expect and openly embrace, especially in these trying times.

We were able to inform your staff of my grandson's situation and they showed the utmost empathy and reflection.

He left feeling so much better than he had the entire week. BTW we truly love the blueberry pancakes as always! The sausage not so much but that's not the point.

If you could just thank the ladies there and I apologize I do not remember their names. I think one was Tanya; she's a little bitty thing all smiles & happy. The other was much younger showing the same level of kindness and professionalism. We even spoke to her on her break, she didn't Huff or Puff, she smiled and showed immense care to my grandson who she acknowledged was having a tough time.

Autism can make the person often feel disconnected because people especially teens can be mean. My grandson is a wondrous spirit and filled with such kindness, empathy and acceptance. Him being shown a reflection of who he is reinforces there are far more wonderful entities in this world and the City then we may realize.

For this we shall forever be grateful for lasting memories.

June 15, 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi A Mo, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 5 out of 5 stars

Exceptional service provided by Natasha, Denny’s Old Town, Kissimmee

My family and I recently took a two week holiday to Orlando, from the UK. We visited your restaurant in Old Town, Kissimmee. I never usually provide feedback on service, but in this instance, feel compelled to do so. The member of staff who served us was so exceptional, we revisited the restaurant no less than 5 times over the two-week period. Her name is Natasha. Never have I received such attentive and efficient care - I literally could not have asked for better service. I hope this is fed back to Natasha, she really is a credit to Denny’s and we can’t thank her enough.

May 25, 2025
Unprompted review
Denny's logo

Reply from Denny's

Hi Nathalie, I would love to connect to hear more about your experience! For your time, we would love to gift you a Denny's gift card. Please send me an email at nsidikova@dennys.com

Thank you!

Rated 1 out of 5 stars

Second and final bad experience

Second and final bad experience. The server and whatever was 'the cook. could not understand what eggs over well means. This final time was on 05/2125. I called dennys headquarters on 05/22/25. The person I talked to seemed sincere and said she would send this to upper management. Today is 06/06/25. No response.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Crazy skillet is a breakfast item

Crazy skillet is a breakfast item, but you can't order it till after 11.
I tried to order it 15 minutes to 11 and I was told I had to wait.
This is something they put on most of the menus. I'm a trucker I eat and all the Denny's around the country.
And most of them ignore the 11 o'clock. I won't fuel at this flying j or eat again.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Every time I've used their "rewards" program, I wasn't able to because of the "some restrictions apply" which ALWAYS happens when I go to use them at the register, rewards are useless and so is the app, more aggravation than it's worth, I'd prefer to give a -1 star but it's not offered

June 1, 2025
Unprompted review

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