Denny's Reviews 1,228

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and attentive staff, with many highlighting exceptional service from individual employees who go above and beyond. Reviewers often mention that the service is prompt, efficient, and makes them feel welcome. The overall dining experience is often described as positive, with many enjoying the food and the clean, welcoming environment. However, some people were dissatisfied with the quality of the food, reporting issues such as cold fries, undercooked items, or poor taste. A few reviewers also mentioned negative interactions with staff, including rudeness or a lack of attentiveness, which significantly impacted their experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their attentiveness, kindness, and... See more

Service

Reviewers highlight positive aspects of service, often praising staff for being pleasant, attentive, and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that food... See more

Location

People report ambiguous experiences with location, with many reviewers specifying the exact addresses or... See more

Product

Consumers find product quality to be ambiguous, with some reviewers praising specific items like nachos,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This was the worst service

This was the worst service, and the food was cold, greasy unappetizing. I had the classic burger and fries. The fries were cold, the burger really greasy. The bun smelled like old oil. My husband had the all american slam. His food looked like it had been sitting under the warmer for a while, but yet it wasn't even hot. The waiter never returned to our table, we would have liked a coffee refill. It wasn't even that busy, everyone was just standing around. When the waiter did finally return to give us our bill, I asked if they gave coffee refills anymore because we would have liked a refill but now we are ready to go. He just said Sorry and walked away.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Better food and service than last week at Long Horn!

Last week, my husband stopped at Denny's following a doctor's visit and really enjoyed the Loaded Veggie Omelet. Wanting to relive the experience, he suggested we go there today. I ordered the sirloin steak, seasoned fries and a salad. All were prepared to perfection, and I had to remark that we had paid so much more for a similar meal at Long Horn last week that was actually not as tasty - and was accompanied by substandard service in a hectic atmosphere! At Denny's, Lauren W. was our server - she was friendly, attentive to our needs and made our meal a delight! We highly recommend Denny's at 8131 W Bell, Peoria AZ!

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible "Prime Rib" Cobb salad

Wife ordered a Grilled Chicken Cobb salad. Excellent!
I ordered the Prime Rib Cobb. There was not enough evidence to identify what the "burnt ends" were. Every piece of the mystery meat would fit in a 2.0oz plastic container. More like bovine croutons than "prime rib" nothing even close to that description. Our waitress explained "that's what the cook gave me" We also ordered the donut holes that were completely burnt to a crisp. O decided to take my grief to the reviewers rather than cause a scene at the resturant in front of my wife and 5yr old grand daughter. Paid the bill and left an 18% tip. But this was NOT a good visit.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Every time we come down to visit our…

Every time we come down to visit our mother, whom loves Dennys coffee, our waitress Arely always makes sure that my mom's cofee and French vanilla is on point! Very attentive and knowledgeable! We have been rolling her since Galveston, now at the Texas City location SHE IS AWSOME! THANK YOU ARELY FOR YOUR GREAT SERVJCE

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never coming back

We sat at a booth. Waitress took our order and only came back to apologize after a half hour. During that time, my sandwich (grilled cheese) had almost no cheese on one half. Never saw our waitress between ordering and the half-assed apology.
Onion rings were cold. My wife finished her entire meal before I finally walked my order to the chef for a redo. When wife went to the counter to get a tea refill since no one came to ask how we were doing...
The person she spoke to was abrupt, curt and snippy. What happened to the customer always being right?
Felt as if our presence was interfering with her day.
Meanwhile, several employees seemed to have nothing to do...

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

I made an online order

I made an online order. When they came out with my food they give me my food and told me they didn’t have part of my order. I understand thing do sellout. But to not ask me if I would like anything in place of the missing item and just give me whatever you wanted to is just unacceptable. When I asked for my money to be refunded; I was told they couldn’t refund my money cause it was an online order. Still there wasn’t a substitute offer to me for the missing item. Waitress was rude and unprofessional this is the worse experience ever.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

This isn’t a review

This isn’t a review. This is a warning.
I got poisoned by their disgusting excuse for food — it smelled wrong, tasted rotten, made me physically ill. The waiter? A walking disaster. Didn’t bring my full order, left dirty plates sitting like it was a dumpster, and acted like I didn’t exist.
When I calmly asked to remove the items I never received, this clown didn’t apologize — he called the police.
Yes. For asking not to pay for food that never arrived. For questioning their filthy service.
This isn’t a restaurant. It’s psychological torture dressed up as hospitality.
If you want to feel disrespected, gaslit, and maybe vomit your soul out — welcome. Otherwise, run.
I even have video proof of this idiot walking around to random tables, trying to convince other customers that I was lying — instead of just removing the mushrooms I never got.
Shut this place down. I have more funny videos — but those are for TikTok, where millions will see how your “restaurant” treats paying customers like shit. Hope your boss enjoys going viral for all the wrong reasons.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nice place to eat

Nice place to eat , nice people working there as well , the food was great well recommended! 👍
Will definitely come back again.

April 23, 2025
Unprompted review
Rated 4 out of 5 stars

Hubby was upset and hungry and we…

Hubby was upset and hungry and we waited longer than expected...our food was ok but milkshake was not as much as usual...only 2 inches in metal container...just want a new 10 dollar bonus because ours was not accepted and now expired...we still have the 50 dollar gift card but want the bonus to use firtst...

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

I don't need this--

To begin with they wanted to seat us back by the door that enters the kitchen. We got caught there before. Gobs of traffic resulting in a very noisy Environment and didn't want that again. We were then seated very close to the check-out register where the waitresses hung out with their loud bull sessions. Our waitress was nice and when he brought our salads, we asked to be moved that it was way to noisy there. -and was moved down the aisle and much better.
We both ordered their deep-fried fish plate with fries.
The fish and fries on both plates were over cooked and had a ever so slight burnt taste. While still eating they ran a vacuum up and down the aisle. How considerate--
When the tab was brough there was a $3.65 Diet Pepsi charge added that we did not have and was corrected, with a sorry about that??
It had been a while since we had been to Dennys and it's going to be a long while before we go back.
P.S. The male Mexican that seated us could hardly speak English and I couldn't understand him at all.
at least he was working-
I don't need this

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Denny’s on Harlem (Norridge, IL)

We’ve been to Denny’s at 4609 North Harlem Ave. Norridge, Il. Party of 5
Unbelievable place! The food was outstanding! And the service! Fast and professional! Lisette was very friendly and knowledgeable! We couldn’t be happier! The staff even came out with a lit candle in a bowl of ice cream and sang happy birthday to my son!
We will surely be back!

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

my experience!!!

I went to Denny's with a friend of mine. When you first walk in, it is a very positive and calm environment. There weren't very many people when we walked in due to it being so late, but you could tell the vibes were calm and not hectic. I ordered the Choc-nana pancakes meal, which included the pancakes, one piece of sausage and bacon, Eggs, and hashbrowns. Those were all so good, especially the hashbrowns. The eggs were cooked perfectly on how I wanted them; The Pancakes were a fun and delicious treat! it was a very sweet flavor and tasted very well. I would order that meal again, it was amazing. Plus, the customer service was so great. She had to have been the nicest waitress ever, she had such a sweet personality, I enjoyed it.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of dining…

I recently had the pleasure of dining at denny’s, and it was a delightful experience. Walking in the atmosphere was very welcoming making it a perfect place to have a casual meal with my friend. I ordered the crepes and they were absolutely amazing! The crapes were light and fluffy and had a sweet filling that was simply just fantastic. The presentation was great, and they were served with a generous drizzle of syrup that just added the perfect touch. I also had your regular breakfast meal with hash browns and eggs. These were both made perfectly with just the right amount of cheese, adding great flavor. Lastly the desert had a warm nice brownie with a soft cold layer of ice cream which was lovely. Overall denny’s exceeded my expectations and I can not wait to return and have another amazing meal. As well as great customer service!

April 8, 2025
Unprompted review

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