Items never arrived. Apparently attempt was made with the delivery. Not to me tho. I have CCTV to prove otherwise. They never bothered checking. God knows where they tried to deliver it to as it... See more
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Took money out my bank twice even though i cancelled the subscription and was assured from Laura in customer services that her manger had cancelled at their end as my account showed no subscriptions s... See more
Good range of products for specific medical needs ie. dry mouth. Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed. H... See more
Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for f... See more
Company details
Information provided by various external sources
Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as: interdental brushes interspace brushes toothbrushes toothpastes mouthwashes
Contact info
United Kingdom
- sales@dentaldirect.co.uk
- www.dentaldirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent Service
Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for first direct purchase from their website. I also contacted them to enquire about the delivery as soon as I placed order and they did come back very quickly. The order was packaged perfectly and delivered on time.
I would give them 5 stars just for providing services and not trying to profit from the corona virus situation.
Thank you!
Ordered a Waterpik and it seemed to…
Ordered a Waterpik and it seemed to come a little late. When it arrived not everything was in the box. Just hoping the product works now! I got onto the online chat and spoke with Linda who was nice and replaced them. Lets just wait and see now
Order not received placed on 30th March 2020
I placed an order on the 30th March which has still not arrived. Now 20th April. I advised the company by email on the 14th April to cancel my order as I had to purchase elsewhere. I received an email to say it had already been dispatched on the 14th so I would have to wait till it arrived to cancel and return. Then they took payment out on the 16th April? Which seemed odd if it was dispatched on the 14th. It’s now the 20th April and the item has still not arrived. I don’t think they should advertise products they clearly do not have in stock.

Reply from Dental Direct
Great prices and service
Service could be a little better
Service could be a little better, all in all ok experience
Excellent product
Excellent product, order received was one short but that was quickly rectified after advising them.
Will definitely order again.
I ordered 6 items (toothpaste) and paid…
I ordered 6 items (toothpaste) and paid £ 3.49 for Shipping & Handling (so the overall unite price for me was £ 2.65).
Then the company informed me that they don't have enough units so they only sent me 3 unites and refunded half of the actually item price. The whole reason I am willing to pay £ 3.49 for Shipping & Handling was that I will receive 6 units. It worked it out that I paid £ 3.43 per unit.
Excellent communication
Excellent communication
Great service
Recommend
Great service and great product thanks
Delayed delivery
I’ve ordered Oranurse toothpaste for my son who has autism.
I ordered on the 11th and it is now the 21st. No sign of my order and I’ve since been emailed to say that my order will only be partly fulfilled due to low stock.
Very disappointed in this.

Reply from Dental Direct
Recommended reliable store
Good range of products for specific medical needs ie. dry mouth.
Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed.
Have purchased from DD many times, no complaints.
very quick orderand hassle free
The toothpaste is great for the…my child whose sensitive to taste of flavoured toothbrush hence the purchas. My child loves it
The toothpaste is great for the sensitive person and delivery was OK
Parcel took nearly a week to arrive
Only thing I had problem with was being…
Only thing I had problem with was being unable to confirm email address for my account so was then unable to track item requested new confirmation email several times with no response
very good value for money and always…
very good value for money and always arrives promptly .... even when using the Royal Mail!
Toothpaste not shown as out of stock
Ordered toothpaste, not shown as out of stock. No delivery when expected but after 6 days I received a message saying that it was out of stock and delivery will be delayed further.
If an item is out of stock be honest and show it as such.

Reply from Dental Direct
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