Dental Direct Reviews 

5,070
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Items never arrived. Apparently attempt was made with the delivery. Not to me tho. I have CCTV to prove otherwise. They never bothered checking. God knows where they tried to deliver it to as it... See more

Rated 1 out of 5 stars

Took money out my bank twice even though i cancelled the subscription and was assured from Laura in customer services that her manger had cancelled at their end as my account showed no subscriptions s... See more

Rated 4 out of 5 stars

Good range of products for specific medical needs ie. dry mouth. Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed. H... See more

Rated 5 out of 5 stars

Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for f... See more

Company details

  1. Health & Medical

Information provided by various external sources

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as: interdental brushes interspace brushes toothbrushes toothpastes mouthwashes


Contact info

2.9

Average

TrustScore 3 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(5,070)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Ordered 3 toothbrush from Dental direct seller on Amazon. I was surprised that they delivered such a small order, in time, without any delivery charges, also provided a welcome discount coupon for first direct purchase from their website. I also contacted them to enquire about the delivery as soon as I placed order and they did come back very quickly. The order was packaged perfectly and delivered on time.
I would give them 5 stars just for providing services and not trying to profit from the corona virus situation.
Thank you!

May 3, 2020
Unprompted review
Rated 3 out of 5 stars

Ordered a Waterpik and it seemed to…

Ordered a Waterpik and it seemed to come a little late. When it arrived not everything was in the box. Just hoping the product works now! I got onto the online chat and spoke with Linda who was nice and replaced them. Lets just wait and see now

April 28, 2020
Unprompted review
Rated 1 out of 5 stars

Order not received placed on 30th March 2020

I placed an order on the 30th March which has still not arrived. Now 20th April. I advised the company by email on the 14th April to cancel my order as I had to purchase elsewhere. I received an email to say it had already been dispatched on the 14th so I would have to wait till it arrived to cancel and return. Then they took payment out on the 16th April? Which seemed odd if it was dispatched on the 14th. It’s now the 20th April and the item has still not arrived. I don’t think they should advertise products they clearly do not have in stock.

April 20, 2020
Unprompted review
Dental Direct logo

Reply from Dental Direct

Dear Michelle

Thank you for taking the time to complete the review.

Could i ask that you send an email directly to sales@dentaldirect.co.uk with you order number and i will look into this for you, as you placed your order during Covid-19, it could have been delayed in the post, but please let me have some details and i will check this out for you

Kind Regards
Paul

Rated 5 out of 5 stars

Excellent product

Excellent product, order received was one short but that was quickly rectified after advising them.
Will definitely order again.

March 4, 2020
Unprompted review
Rated 2 out of 5 stars

I ordered 6 items (toothpaste) and paid…

I ordered 6 items (toothpaste) and paid £ 3.49 for Shipping & Handling (so the overall unite price for me was £ 2.65).
Then the company informed me that they don't have enough units so they only sent me 3 unites and refunded half of the actually item price. The whole reason I am willing to pay £ 3.49 for Shipping & Handling was that I will receive 6 units. It worked it out that I paid £ 3.43 per unit.

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

Delayed delivery

I’ve ordered Oranurse toothpaste for my son who has autism.
I ordered on the 11th and it is now the 21st. No sign of my order and I’ve since been emailed to say that my order will only be partly fulfilled due to low stock.
Very disappointed in this.

February 21, 2020
Unprompted review
Dental Direct logo

Reply from Dental Direct

Dear Emma

Thank you for taking the time to complete the review.

There had been some major production issues with this product and unfortunately we didn't get as much as we had ordered and therefore had to cut back some quantities that some customers ordered. I do apologies for any inconvenience that this may cause but was unfortunately, unavoidable.

Kind Regards
Paul

Rated 4 out of 5 stars

Recommended reliable store

Good range of products for specific medical needs ie. dry mouth.
Ease of ordering & delivery communication although request for product review issued too early, before products have been trialed.
Have purchased from DD many times, no complaints.

February 21, 2020
Unprompted review
Rated 1 out of 5 stars

Toothpaste not shown as out of stock

Ordered toothpaste, not shown as out of stock. No delivery when expected but after 6 days I received a message saying that it was out of stock and delivery will be delayed further.
If an item is out of stock be honest and show it as such.

February 20, 2020
Unprompted review
Dental Direct logo

Reply from Dental Direct

Dear David

Thank you for taking the time to complete the review.

There had been some major production issues with this product and unfortunately we didn't get as much as we had ordered and therefore had to cut back some quantities that some customers ordered. I do apologies for any inconvenience that this may cause but was unfortunately, unavoidable.

Kind Regards
Paul

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