Deporvillage Reviews 

Fast, efficient. Product as ordered. Perfect.

Great service. Tyres. I needed bicycle tyres and found them here for a great price. Ordered them simply enough and they arrived exactly as needed.
Took a little time but then that’s international shipping for you. I was kept upto date at every step and even messaged a few days later to reassure me they had been sent and were on their way. Brilliant service and very happy. Many thanks

Wednesday 29th July - Deporvillage have now changed their email address from ‘support’ to ‘no-reply@…’ Now, I cannot contact them at all and unlike what it says in their reply to me, THEY HAVEN’T DONE ANYTHING TO HELP WITH MY RETURNS!
This is a FAKE business - total thieves! They are happy for you to order but do not ask for a return… DO NOT USE!

Trying to return some shoes purchased on Deporvillage website. I followed the return instructions and booked a collection for Friday 24th July which never turned up! I stayed home the whole day because the collection was supposed to be between 10am and 7pm. What a waste of a day! I am now trying to contact the customer service to arrange another collection… in vain… they have not replied to my email… they give customers 30 days to return items but they fail to say that it is not a smooth running operation (and they charge £12 for the return, which they deduct from the cost of the shoes they refund). When you try to sort it out online, the website is useless. Every time you click on a link for contact it takes you back to the same page over and over again! It is mind boggling! I managed to find an email address (which I am not sure works since I have not heard from the customer service team yet) by clicking on the ‘terms and conditions’… by the way, if you don’t know it yet, Deporvillage is based in Barcelona, which is not mentioned anywhere (unless you check the ‘terms and conditions’)! I am extremely disappointed and worried I will not manage to return those shoes that do not fit! Maybe it is time to stop buying online… it is my second bad experience using a company based in the EU… better go to a physical shop really… at least then, all you need for a refund is your receipt and the refund is handled in real time by a real person…

BEFORE PURCHASING, I WAS INFORMED THAT SHIPPING WOULD TAKE 48 HOURS. AFTER PURCHASE, IT SHOWED 5 DAYS. THE PACKAGE WAS NOT DELIVERED ON TIME, WHICH RUINED MY HOLIDAY!!! The courier's tracking kept showing that delivery would be on Thursday. I went to Croatia on Friday. It was delivered on Tuesday!!!!

Took too long. Came late

Deliveries to your home cost extra, and you only find out after the order. Returns are also charged to the customer.

But the product is good and was nicely discounted to the price at the manufacturer's site. Delivery also quite fast for being based in another EU country.

Produce delivered to quality. It was delayed a bot but the customer support team handled this very well. Will buy again from this company.

I ordered Northface sliders which arrived faulty so I tried to do a warranty on the item but you never get a reply off this company. Plus ordering to the uk and trying to send back to Spain is a pain and the return charges don’t make it easy to send items back. Don’t order from this company!

Fast delivery, great price. Generous return policy. Many thanks

You are amazing.

So fast ,secure.
Thankfully for every thing.
Elin

PROMPT DELIVERY OF PRODUCT CARRYING A WELL KNOWN BRAND AT A VERY REASONABLE PRICE

Professional service, good packaging, fast delivery, authentic products. A sinecere recommendation for Deporvillage.

One of the best glasses

Bought some shoes, they took a lot longer to arrive than stated. That was ok, I had a feeling they would. However they are too small. I'm STILL waiting for them to collect 9 days after requesting and paying for the courier via their website. I've tried to use the webchat, its a bot, don't bother. I've had one email saying they would investigate and stating they are committed to a response within 24-48 hrs. 8 days later that hasn't happened.

So if everything goes to plan, then DeporVillage are ok. If it doesn't you're in trouble. I won't be using them again.

Good experience not the fastest delivery but kudos good website.

I am very disappointed with both the product and the customer service. The helmet's internal padding is poorly designed, does not fit properly, and makes the helmet uncomfortable to wear. For a product in this price range, this level of quality is simply unacceptable.

What made the experience even worse was the customer support. Communication has been slow and unhelpful, and they refuse to provide a return shipping label, even though I simply want to return the helmet and receive a refund. Instead of making the return process straightforward, they have made it unnecessarily difficult.

Based on my experience, I cannot recommend buying from this company.

Very good timing and excellent execution a good company

Awful experience, Ordered 3 items in May. Still waiting on delivery. Have been told twice there was an issue with delivery address yet is a Spar shop open from 6am - 12 midnight 7 days a week. I have messaged a dozen times without even a response. Today I was on the chat bot and disconnected after an hour of waiting for an agent. DO NOT BUY FROM THEM!!

great experience, bought North face camp basket and it was not what I expect, I've returned it and bought a bigger one, refund in a few days, no questions asked, amazing website.