I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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Discount and customer support
May 9, 2026
Price is not what it actually is
I didn’t like that I would get a price at checkout and then it would go up once I got to the next page and then once I left the shipping page the price went up AGAIN once I got to the check out page. So for example ny price says “$417.68” then the next page it would say “$444.76” then the final one it would say “$478.96”. That was concerning and a little disappointing.
May 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service, lost package
I placed an order 10 days ago and received no tracking update. I reached out to Dermstore customer service who said the package was lost with their third party carrier. They refused to expedite shipping on the replacement package even though there was already a significant delay. Very poor Customer Service. I will not do business with Dermstore again when there are many other options that value customer satisfaction.
May 7, 2026
Unprompted review
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I only received part of my order
I only received part of my order. The two items that I subscribed to still have not arrived and I leave for vacation tomorrow. That means I won’t have them when I need them.
May 8, 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Great customer service
Great customer service! Will continue to only buy my products here.
May 8, 2026
Unprompted review
Order and don’t see where discount and…
Order and don’t see where discount and 5.00 rewards was applied. It seems the price went up after order was placed.
May 8, 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I shared with you that the price stated…
I shared with you that the price stated was $129 and you charge me $139. I would like you to make it right
I have a picture of the advertisement I can send you.
May 7, 2026
Reply from Dermstore
Hi Cheri,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the price of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Paid and still haven’t received my order. My card was charged 4/22
My card was charged 4/22. Supposed to be received 2-3 days. Still don’t have it and tracking says still USPS still waiting on package. This happened last year I paid over $200 and my order was never shipped. Not sure why I even bothered to order again except I like the product I ordered just seems you have a problem with shipping. This is too expensive to not receive your order TWICE.
April 22, 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Delivery and customer service issues
I purchased some sun screen and moisturizer and after a few days received an email saying the purchase would be delayed. A week passed. No updates. I tried the chat function, and the AI put me in an endless and useless loop. Asking the same 3 questions over and over no matter what I typed in. I then tried the customer service message center. Just to askwhen the products I paid for would be delivered. More AI. "We're looking into it." "We'll get back to you." A week passes, and no one gets back to me. Dermstore ghosts me. Two days later, I message again. Prompting: "looking into it ...".
May 7, 2026
Unprompted review
Reply from Dermstore
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I ordered online and everything went…
I ordered online and everything went smoothly! Yay!🥳
May 7, 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I have contacted your via your account due to your great feedback.
Kind Regards,
Ben
It was hard to find my rewards but they…
It was hard to find my rewards but they immediately showed up after I paid for my order.
May 7, 2026
I sent an email regarding not receiving…
I sent an email regarding not receiving the two day free shipping. I was charged for the shipping and nobody has gotten back to me for my order. Very frustrating.
May 6, 2026
Reply from Dermstore
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great discounts and reward program
Great discounts and reward program. Products are good quality and shipping is expeditious.
May 7, 2026
Competitive Prices on Skincare Products
Dermstore is a go to for me when I want great prices on higher end skincare products. I have been a customer for several years and always received well packaged, authentic products from this reseller from top named brands. I have never needed customer service, and will continue to be a huge fan of Dermstore.
May 7, 2026
The company always has exactly what I…
The company always has exactly what I want. It’s fast and easy and I don’t have to go to several stores to get what I need!
May 7, 2026
Always a great experience with Dermstore
April 22, 2026
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