derschutze.com Reviews 

Good quality jeans, fast delivery (Germany-Denmark), size true to size chart on website

ordered on monday 23rd February, arrived on 25th of Februart via UPS. Shipped from Hamburg and received in turin. For proofs, here is my ig: @yvssxfs. Feel free to contact me. Don’t listen to the bad reviews, this clothing brand is crazy good. I will surely order again.

Delivery took under 2 days. Great quality and very detailed embroidery. Comes with stickers too so thats nice

Zero communication only let me know they’d run out of stock of an item I chose after I reached out to ask why the order was taking so long. I chose another item and they are still yet to even prepare or ship my order. It’s now been 6 weeks since I ordered. Awful communication and they now seem to be ignoring my emails as well.

ordered and paid 27.11 for christmas gift- today the 23.12 - nothing received yet. no information- only after I contacted them. not again.

Derschutze, when they deliver gives you great quality and beautiful clothing. My order which was sent to the UK arrived in about a week but previously my order hadn't been forfilled and therefore cancelled . I would buy from them just be aware that they might not fulfill your order but you get refunded. Good clothing just mid shipping.

So I don’t really write reviews but I’ve read so many bad ones here that I felt the need to share my experience with derschutze. So I was hesitant to order but only because of all the shit I’ve read online. Did it anyways and hoped for the best. I’ve placed my order on Sunday evening the 7th of December. Got an email the next day with a tracking code and it got delivered on Tuesday the 9th. That was the fastest I’ve ever received an order from outside my own country. It was a lastminute gift for my daughter and we could not been happier so thank you 🙏🏻

great pieces, but as other reviews have mentioned, the quality has declined recently :(

The quality of the clothes isn’t bad, but the shipping takes forever. If the product isn’t right, you have to cover the return cost. Of course, that’s not the main issue — it’s more that you have to beg for the refund.

Website stated parcel will be shipped between 5-9 days however are unable to deliver on that promise. They release new products monthly but aren't able to ship the parcels already being ordered.

They delivered the package to the wrong address, and neither the shipping company nor this company will take responsibility. The package was never delivered to us. I provided photo proof showing it was delivered to a different unit within our complex, which has nearly 200 units, so the item is now lost. They are not taking this situation seriously. I have sent multiple emails, but they keep insisting that because it was marked as “delivered,” they won’t assist me. Yes, it was delivered—but not to me! I did not hire UPS, they did so they need to take responsibility. UPS says I have to talk to the Seller to resolve it...

The embroidery is gorgeous but theres been a significant decline in quality in my opinion as some one who has bought from them a few times. Shipping takes a while but its not that bad, they're a small company. The embroidery is nice but quality now feels cheap and light .

Returned an item by special delivery on 25 November and keep asking for my refund. There is a trail of e mails and I am getting every excuse under the sun. Their system down, where is my proof of postage etc - this cost me nearly £15 to return. Now contacted my credit card who is putting the payment on hold. Will never ever use again - I feel like they are trying to keep my money with their calm and controlled responses - one arrived at 00.13 am!!!!

They are telling lies about why the shopping taks that long...something about collecting items from different places...well, I orderd 1 item. After that no response and still nothing delivered. First and last time I ordered at ' derschutze'...by the way ...not from Hamburg!

Derschutze has great quality clothing, but come on.. fix those shipping problems. Taking 3 weeks to ship a 1 item order is crazy work. And you guys just keep dropping more stuff, fix your shipping issues before expanding. Is it that hard? Also stop using AI for customer service, it's useless and so obvious.

This is the most baffling customer service i have ever recieved. I had filed a return and it arrived a week ago. After 8 days of no response from them i decided to try another email adress to ask where my package is and they actually responded. They were purposely ignoring my emails while giving no response.

Well well well First Order was a pair of pants and one of the tracksuits. I first thought it would take around a week+ for shipping but it came in a few days happy about that nice quality and it looks great Kudos! but around a new release or like holidays you can expect week plus shipping ( still have nog shipping confirm on my second order but we are patient ) also about the costumer service its pretty fast i had a question and it got answered in a day or so maybe its different when returning an item? idk for now a positive review

Retuned items with proof of return. Terrible communication and no refund. Had to get credit card company involved. Avoid this bunch if I was you.

Honestly, if I could give them zero stars, I would. My experience with this company was extremely disappointing. They respond incredibly slowly, often don’t reply to emails at all, and seem to just string you along when there’s a problem like receiving a defective item. The lack of communication and accountability was beyond frustrating, and I wouldn’t recommend them to anyone.

Pre ordered a watch, which was meant to come in 90 days. It's been over 150 days now. The email responses I've been getting have been AI, and keep linking me back to the pre order website (which I directly mentioned in my emails).

I sincerely wish I could give a review of 0/5

Horrible, horrible company.

I wouldn't wish such customer service and poor shipping upon my worst enemy.