The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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Poor quality pic and sizing
April 7, 2025
Reply from DESENIO US
Hi Jamella,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
I was very happy with the communication…
I was very happy with the communication with your company. They responded right away. Unfortunately my product was defective. Thank you for your great service!
April 8, 2025
I still have not received my…
I still have not received my personalized order and did not hear back from customer support regarding this matter.
The prints that I did receive were great.
April 3, 2025
Reply from DESENIO US
Hi Margaret,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case. If you have on-demand items, it is definitely expected for this type of item to arrive in a different parcel, since those are manufactured, printed, and shipped from a different warehouse, and therefore may also arrive at a different time.
We can see that you are already in contact with one of our customer service agents, who provided you the information related to your posters. If you are still missing prints from your order, we kindly ask you to reply to our last message.
We’re here to help and would appreciate the opportunity to resolve your concerns. Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Prints exactly as depicted, great selection
Prints exactly as depicted, quick shipping. The only criticism is that the website doesn’t seem to allow account creation so they don’t keep track of your past purchases.
April 7, 2025
In need of a return label to exchange for a larger size
I ordered a print which is too small for the space. I need the larger print of the lovely French landscape. In order for me to buy the larger version l need a label to return the one l have. Thank you for taking care of this expeditiously. Please send the label…
March 15, 2025
Reply from DESENIO US
Dear Customer,
We are very sorry to hear you are having problems registering a return. We would be happy to help you.
The return process is clearly outlined in our terms and conditions. Additionally it can be register by customers easily through our website.
In order to make a return, you will need to register it in our website. You will find the option to register a return next to our FAQ's and terms and conditions.
To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs.
In the next step you need to add your order number and the email address you used at time of purchase. Following this, you will be able to select the items you'd like to return.
As soon as you have completed the online registration, you will receive an email from us with the return label and information on how to ship your items back to us.
If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.
I have tried to contact customer…
I have tried to contact customer service numerous times to no success. This was my first order and all of the 5 prints were too small for my frames. Unfortunately, the website is not specific about the size of the borders so it was impossible to calculate before purchasing. The prints are nice but again all too small for my frames rendering them useless.
March 31, 2025
Reply from DESENIO US
Hi Gloria,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
Due to the fact that we are an European company, some of the measurements are converted from centimeters to inches. However, we try to be as clear with the size chart which can be found on our products pages. One of our customer service agent will be in touch with you regarding this incident.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Quality of the art I received.
April 3, 2025
sizing was off
I purchased two prints, they both arrived in great condition. however, one of the prints was a few mm off of the described size (actual size was 8.7x12.2 instead of 8 x 12), which made it a nightmare to find a frame that would fit. i ended up having to get a much bigger frame that would fit the print matted. overall fine and i am pleased with the pieces just an annoying mistake.
February 19, 2025
Reply from DESENIO US
Dear Customer,
We’re genuinely sorry to hear that you are not totally satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts.
We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, like wrong sizing, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
DESENIO
Reply from DESENIO US
Hi customer,
We sincerely apologize for the inconvenience caused by receiving the wrong products. We understand how disappointing it is not to get what you ordered, especially when you were looking forward to it.
We take pride in our attention to detail and the quality of our service, so we are committed to resolving this issue quickly and ensuring you receive the correct items.
A member of our customer service team will reach out to you shortly and we will do everything we can to rectify the situation promptly. Thank you for your understanding and patience; your satisfaction is our top priority, and your feedback helps us improve.
The poster we purchased was colorful
The poster we purchased was colorful, affordable and just right for a baby's room!
March 27, 2025
Non-existent, AI-only customer support
Order arrived a week later than indicated so I had to order another one from a different company to have it in time for an event. I tried to reach out to Desenio support but I just get automated AI replies. I've had to do a chargeback on my credit card.
March 23, 2025
Reply from DESENIO US
Hi ,
We sincerely apologise for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. We can see that you are already in contact with one of our customer service agents, who provide you the information related wit your order delivered, we are looking the best solution for your concern.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
Great value, solid quality
Happy with these poster prints I ordered! Good quality for the price and shipped very quickly.
March 18, 2025
Got my prints so fast and they were in…
Got my prints so fast and they were in perfect condition
March 21, 2025
The prints came super fast an safely…
The prints came super fast an safely pack, even though one of the frames was coming apart, a little bit of crazy glue fixed it. The prints are even better in person and I love that they give us ldead on how to do a wall art.
March 20, 2025
Thanks for quick delivery and great…
Thanks for quick delivery and great framing! No hassle, pretty awesome.
I'll be back!
March 21, 2025
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