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Rated 1 out of 5 stars

The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more

Rated 5 out of 5 stars

I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more

Rated 3 out of 5 stars

I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.

Company replied

Company details

  1. Decoration and Interior Design Store
  2. Paintings Store
  3. Poster Store
  4. Print Shop

Written by the company

When our customers are happy and satisfied, we are happy and satisfied!


Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excited about my purchase

The art work arrived timely and looks exactly as pictured on the website. It high quality and reasonably priced. This was my first purchase but definitely will not be my last.

March 20, 2025
Rated 2 out of 5 stars

Underwhelmed

The frame came with gaps at the edges where it wasn't connected properly, a bit flimsier than I expected for the price. The acrylic "glass" scratches easily.

March 13, 2025
DESENIO US logo

Reply from DESENIO US

Hi,

We are truly sorry to hear that your posters were damaged.
While we exercise special attention in high-quality packaging to guarantee safe delivery and in selecting the appropriate items, we acknowledge that discrepancies may occasionally arise.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.

Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.

DESENIO

Rated 5 out of 5 stars

The prints came so fast

The prints came so fast, they were all at a great price & I love the selection Desenio has. Will definitely be buying more art from them!

March 7, 2025
Rated 5 out of 5 stars

Amazing quality and unmatched price!

I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three times as much through other vendors but I was thrilled when I opened it because it is such great quality! I was also impressed by the packaging—it was placed carefully between hard boards before being placed in the box and had a protective piece running along its seam for when you are slicing the package open, which is key! Don’t hesitate to purchase if you’re on the fence! I’ll be buying more pieces in the future!

March 3, 2025
Rated 5 out of 5 stars

Highly recommend!

I had been searching for artwork for a gallery wall for a long time. Desenio came through with a great range of artwork! Shipping was fast and packaging was good.

March 3, 2025
Rated 5 out of 5 stars

Made her happy!

Cute, Fast, Excellent Product. Ordered a canvas print. I came quickly. My gift recipient loved the quality and the artwork. Thank you

March 1, 2025
Rated 4 out of 5 stars

Dining room art

I loved the posters I ordered! They all fit cohesively and the framing system is really secure. My only issues are: It took a hot minute to try to get the posters onto the hooks, mainly because the acrylic “glass” is very thin and wobbly so we had to push the top center of the poster inward so it would catch on the hook. If there was an option to upgrade the framing to glass I would gladly pay more for that. Also because the acrylic is thin, the larger poster (20x39) frame was a little wobbly and the poster and acrylic would slip out at times while trying to hang it.

Would I order something again? Sure, most definitely smaller prints. Large not so much.

February 27, 2025

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