The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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My frame arrived damaged
My frame arrived damaged. I contacted the Desenio customer service and they immediately sent out a replacement. Great customer service!
February 23, 2025
Overall
Overall, I liked my posters. The photos took a little longer than promised to arrive, but they arrived and were exactly what I ordered. I would buy again in the future.
February 19, 2025
Reply from DESENIO US
Hi Seitu,
We are truly sorry to hear that. Unfortunately at the moment we do not oferr more option of paper. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Exceeded My Expectations – Stunning Canvas!
I ordered a canvas based on a photo, and it exceeded my expectations—it turned out absolutely beautiful! The quality, details, and overall look are stunning. I highly recommend it to anyone looking for a unique and stylish way to display their favorite memories.
February 16, 2025
10/10
Fast shipping, great prices, and the pieces are beautiful and fit my vibe perfectly.
February 12, 2025
I want to love this product- frame is…
I want to love this product- frame is beautiful and print turned out very nice. I would not pay extra fee for framing - it was not worth the additional fee. Also I didn't realize it was framed in cheap plastic! definitely not worth 90$ I paid, worried it will crack or scratch with writing on it overtime.
February 11, 2025
Reply from DESENIO US
Hi J,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
DESENIO
Amazing
I recently purchased several pieces of wall art from Desenio, and I couldn't be happier with my experience! The prints arrived well-packaged and in perfect condition, with vibrant colors and high-quality paper that exceeded my expectations. The designs are modern and stylish, making it easy to find the perfect pieces to complement my space.
I also appreciate the variety of frame options, which made the process of creating a cohesive gallery wall effortless. Shipping was fast, and the customer service was responsive when I had a question about my order.
Overall, I highly recommend Desenio for anyone looking to enhance their home with beautiful and affordable wall art. Will definitely be purchasing again!
February 9, 2025
The print look exactly like it does on…ú
The print look exactly like it does on the website, beautiful!!!
February 8, 2025
Still haven't received my refund for…
Still haven't received my refund for missing/incorrect items
February 9, 2025
Reply from DESENIO US
Hi Johan,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
It was my first time using Desenio
It was my first time using Desenio. I ordered two prints and a frame. They arrived quickly and are of great quality. I love both the prints and the frame and do anticipate purchasing again from Deseno.
February 8, 2025
Fast delivery and packaged well
Fast delivery and packaged well. The print met my expectations and more. We had the print blown up to one of the largest sizes and the quality was just as pictured. I would highly recommend!
February 7, 2025
The frame was not nailed together
The frame was not nailed together. Two corners were very loose and poster would not stay inside of it. Poster was nice, frame and framing service was of poor quality. I would have done the framing myself if i had known it would be poorly done.
February 5, 2025
Reply from DESENIO US
Hi Joseph,
We’re truly sorry to hear your frames were damaged during transport. While we take great care in using high-quality packaging to ensure safe delivery, we understand that issues can sometimes occur. We apologize for any inconvenience this may have caused.
Since we don't have your contact information, we kindly ask you to reach out to our Customer Service team directly. This will help us quickly gather more details about your order and work with you to resolve the issue.
Thank you for your patience and understanding. We look forward to assisting you and ensuring a positive outcome.
DESENIO
It’s a shame
It’s a shame, the art was lovely but my frame arrived damaged and instead of offering to send me new glass they said I should buy a new $85 frame.
Asking I said that was absurd, they gave me the option to return the frame and wait for the refund the purchase another one but my original order took long enough to arrive I shouldn’t have to deal with the hassle of returning the frame just and be out $85 until I get a refund (which — based on other reviews might not even happen)
February 5, 2025
Reply from DESENIO US
Hi Johnny,
We’re truly sorry to hear your frames were damaged during transport and you have not had a satisfactory resolution. While we take great care in using high-quality packaging to ensure safe delivery, we understand that issues can sometimes occur. We apologize for any inconvenience this may have caused.
Since we don't have your contact information, we kindly ask you to reach out to our Customer Service team directly again. This will help us quickly gather more details about your order and work with you to resolve the issue.
Thank you for your patience and understanding. We look forward to assisting you and ensuring a positive outcome.
DESENIO
The best Art at the best price..
Great assortment of art. Anything you would want. Highest quality at a great price,,,
Makes choosing art fun,,,
January 29, 2025
The print was quality
The print was quality, luv it! Shipping was great & packaged well! I will buy from you again!!!
February 2, 2025
Reply from DESENIO US
Hi Denise,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Bad experience.
The art i received was completely washed out and then it took me 3 weeks and many, contacts to get a refund. I wish i could say better but it was an awful experience.
February 2, 2025
Reply from DESENIO US
Hi Lestlie,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
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