The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent the wrong size and didn’t offer to…
Sent the wrong size and didn’t offer to make it right. I won’t order from them again.
January 25, 2025
Reply from DESENIO US
Hi Brenda,
We are really sorry to hear that the poster didn't meet your expectations. Unfortunately, we are unable to consider this as a claim as it is clearly stated that the prints include a white border in the product description on the website, and this is also reflected in the pictures of the poster. We try to advertise our sizes as accurately as possible, due to this we have chosen to show the full measurement for the poster, which would correspond to the frame size.
You are welcome to return your prints to us. If so, please register your return with us.
DESENIO
Excellent service and products
Excellent service and products. Shipping very fast too!
January 27, 2025
TERRIBLE Customer Service
I tried to cancel an order within 10 minutes of placing it. I finally got a response from them after days, in which they told me they could not cancel because it was shipped immediately. I was instructed to return the item upon receipt. When I submitted my return claim, I was charged a high shipping return fee. I reached out to explain that I tried to cancel immediately and they informed me that the fees are due to my order being custom made and the production required to make it (note, its a basic canvas). They went from "cannot cancel because it ships immediately to high costs because custom order." It doesn't make sense. Every time I try to contact them I do not get a response for days upon days.
January 27, 2025
Reply from DESENIO US
Hi Timothy,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Great quality
I love the frames! They transformed my daughters bedroom and they look very high end. I love the cute pictures and the soft colors. I would definitely purchase more walll art from Desenio in the future!
January 23, 2025
Still waiting for my order
How can you send me a survey when I'm still waiting for my order? You guys took my money on 2/11 and I still don't have anything.
My first order with you guys was also unsatisfactory but decided to give you guys a second chance based on reviews I've read. Somehow I'm receiving bad customer service again...
January 10, 2025
Reply from DESENIO US
Hi Sandra,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
The prints are very pretty and the colors exactly what I hoped for!
The prints are very pretty and look just like the pics online. The problem is ran into is i was buying for a mat and frame that I already have. No where on the website did it say what size the white border was, or better yet, the finished size of the actual image. The prints did not fit the mat opening without showing the white printed border, so I had new mats cut to fit, which worked great but added double the expense. Overall, I'm very pleased with results.
January 27, 2025
Great gift
I purchased 2 pictures for my granddaughters walls in her new room. Jellyfish on one and an octopus on the other. The colors are absolutely beautiful and she just loves them.
January 25, 2025
Love it
Love it! It came quickly and was not damaged. Would order again from this company.
January 26, 2025
I initially ordered the wrong size…
I initially ordered the wrong size poster and immediately notified the company. They canceled my order and refunded my money immediately.
January 24, 2025
Great Quality and Options!!
I like the number of options for frame colors or canvas. Everything arrived in great condition. All I had to do was pop the art piece in. Out of all the art print sites this one is the best. So easy!
January 26, 2025
Easy shopping
Easy shopping, arrived as expected, pictures/posters were easy to put in the frames, look wonderful on the wall. What more could you expect! Oh, and good pricing.
January 25, 2025
wonderful choices
excellent packing, and delivery.
Too many pictures to choose from..love it!
January 20, 2025
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