The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prints were beautiful
The prints were beautiful. Coloring used was gorgeous. The prints arrived quickly and in good condition.
January 24, 2025
The product (an art poster) arrived in…
The product (an art poster) arrived in good condition, and was exactly as depicted. It's a Valentine's present for my girlfriend, and I bet she'll love it.
January 22, 2025
My posters are beautiful and arrived…
My posters are beautiful and arrived quickly. Also great pricing and customer service.
January 19, 2025
The pictures looked cheap
The pictures were subpar. They were grainy looking. They were beautiful on the website but in person they looked cheap.
January 14, 2025
Reply from DESENIO US
Hi Jen,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
My prints came quickly and I loved them.
January 16, 2025
My painting was delivered quickly and…
My painting was delivered quickly and it is so beautiful!!
January 12, 2025
Photos and frame were excellent but…
Photos and frame were excellent but delivery was much later than advertised online
January 11, 2025
Obsessed
I’ve been eyeing photos for a gallery wall for quite some time and I absolutely love how it turned out! Shipping/Delivery was quick. The frames and prints were all in good condition — easy to assemble and hang up. I wish I could upload a picture!!
January 8, 2025
Quality is terrible
January 10, 2025
Reply from DESENIO US
Hi Brian,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
I’m waiting for a refund
I’m waiting for a refund , need the address to send back the merchandise. Haven’t heard anything
January 10, 2025
Reply from DESENIO US
Dear Customer,
Thank you for your review. We’re sorry to hear that you haven’t received the return details yet, and we completely understand how frustrating this must be.
We have reached out to you directly with the necessary return instructions, including the correct return address. If you haven’t seen our message yet, please check your inbox (and spam folder, just in case).
We truly appreciate your patience and want to ensure this is resolved for you as quickly as possible. If you have any further questions or need any additional assistance, please don’t hesitate to reach out—we’re here to help.
\-DESENIO
Beautiful posters
Beautiful posters, exactly like on the website, fast shipping. Would highly recommend!
January 10, 2025
Terrible shipping and customer service
Terrible shipping and customer service. Waiting on my refund.
January 9, 2025
Reply from DESENIO US
Dear Customer,
Thank you for your feedback. We sincerely apologize for any frustration caused by the shipping delays and your refund process.
We want to assure you that we are already in contact with you regarding this matter and are working to resolve it as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help.
\- DESENIO
Great Products and Packaging
I was worried about the frames and artwork arriving damaged as I've had so many packages where the items were poorly packed and end up broken, but they got to my apartment in perfect condition! I love how the prints look on my wall.
January 5, 2025
Sincerely Fine
I got frames for my photos and was surprised at the care in packaging and shipping. Beautiful product, obviously from proud artists.
January 5, 2025
Very impressed
Very impressed. Posters look as nice as my prints. Colors are good. Packaged very well and speedy delivery. Looking at buying more.
January 2, 2025
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