We placed an order 10 days ago and it was promised to be delivered in 5-9 days. Today 10 days after the order, not even any part of 400 euros order, has been shipped to us. And above that customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease. After reading my review Desenio contacted me and offered a 30% refund even though f... See more
Company replied
The poster I had ordered unfortunately had colour error. I contacted Desenio and luckily the customer service was great. I got contacted super fast and the product was refunded very fast, easily and w... See more
Company replied
The 50x70 picture had some oil/dirt/ brown patch on it which doesn’t seem like printing issue but bad handling of the printed picture. Update: The Desenio team contacted me and sent a new poster w... See more
Company replied
Company details
Information provided by various external sources
Kun asiakkaamme ovat iloisia ja tyytyväisiä, olemme mekin iloisia ja tyytyväisiä!
Contact info
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend!
Beautifully packaged when shipped. Felt the quality difference and highly recommend! Great customer service and fast shipping! Beautiful print!
December 14, 2020
generally satisfied
The Soft Abstract lines 2 is perfect, but I was waiting a bit more from the Green and Gold Swirl poster.
December 1, 2020
Always impressed with quality of the…
Always impressed with quality of the products. I love the packaging and how they take care of it. Those little things that counts. Would order in the future too.
November 26, 2020
Very high quality posters
Very high quality posters, I was surprised! I received even better posters than I have expected!
I ordered also phrames and tese were also nice!
All order was packed very carefully. I am very satisfied and recommend Desenio!
Delivery was also fast.
October 21, 2020
Laadukkaat tuotteet Good quality
Helppoa tilata, nopea toimitus ja todella hyvä laatu. Olen todella tyytyväinen!
Easy to make an offer, fast delivery and very good quality. I'm very pleased!
August 30, 2020
Unprompted review
Good quality products at a reasonable…
Good quality products at a reasonable price, nice packaging, prompt delivery. Totally recommended1
August 24, 2020
Unprompted review
Not the best quality printing but functional service
The delivery worked fine. The prints were lower quality than expected - would return them if I could.
August 17, 2020
Unprompted review
Laadukkaat julisteet
April 20, 2020
Unprompted review
Delivery was fast and products what was…
Delivery was fast and products what was supposed to come coming :-) thank you.
April 15, 2020
Unprompted review
I was unable pick up the order within 7…
I was unable pick up the order within 7 days and it was sent back and because of that I got charged 35€ (Order was 38€ in total)! Ceazy amount and policy!!!!
April 5, 2020
Unprompted review
Reply from Desenio
Hi there,
Thank you for your review.
We are sorry you had a bad experience with us.
We do have a fee of 35€ when the customer doesn´t collect their parcel. We are mentioning about this fee on the web page and in the order confirmation.
Please contact our customer service, if you need any further help.
Have a nice day!
/DESENIO
Nice quality and fast delivery.
Nice quality and fast delivery.
I ordered three posters and I'm very happy with my order. The parcel was delivered directly to my home, for free. Desenio has sale campaigns and influencer promo codes pretty often, this time I was able to get 25% off from my order. Last time I bought from Desenio wasn't a success, but this time I had a great shopping experience.
April 3, 2020
Unprompted review
Slow
I ordered my package 17.3. and now it is 31.3. and I haven’t got it.....
March 31, 2020
Unprompted review
Reply from Desenio
Hi Ella,
Thank you for your review.
We’re sorry to hear you are yet to receive your order. We can see that you’ve been in touch with our customer service who will help with the errand. If you have further queries we kindly advise to get back in touch with us.
/DESENIO
Quick delivery and good quality
February 21, 2020
Unprompted review
Fast shipment and a quality product
February 5, 2020
Unprompted review
I love these posters 😇
January 14, 2020
Unprompted review
3 weeks of waiting and still nothing…
3 weeks of waiting and still nothing about our order
December 16, 2019
Unprompted review
Reply from Desenio
Hi Anna,
Thank you for your review.
We’re sorry to hear you are yet to receive your order. As we unfortunately cannot see that you’ve tried to contact us about this, our customer service will be in touch shortly.
/DESENIO
Great
Good and fast service. Posters look even better then in web.
I loved the package, too😊!
September 26, 2019
Unprompted review
Excellent service, fast shipping!
Excellent service and very fast shipping! Beautiful prints. Great value!
September 8, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.