We placed an order 10 days ago and it was promised to be delivered in 5-9 days. Today 10 days after the order, not even any part of 400 euros order, has been shipped to us. And above that customer ser... See more
Company replied
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See what reviewers are saying
Posters were nice but packaging not very thick and corner was bent on arrival hence all three posters had a crease. After reading my review Desenio contacted me and offered a 30% refund even though f... See more
Company replied
The poster I had ordered unfortunately had colour error. I contacted Desenio and luckily the customer service was great. I got contacted super fast and the product was refunded very fast, easily and w... See more
Company replied
The 50x70 picture had some oil/dirt/ brown patch on it which doesn’t seem like printing issue but bad handling of the printed picture. Update: The Desenio team contacted me and sent a new poster w... See more
Company replied
Company details
Information provided by various external sources
Kun asiakkaamme ovat iloisia ja tyytyväisiä, olemme mekin iloisia ja tyytyväisiä!
Contact info
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
July 28, 2019
Unprompted review
The delivery has taken over two weeks.
July 13, 2019
Unprompted review
Reply from Desenio
Hello Maria,
Thank you for your review.
We are so sorry to hear about the delivery time.
Our customer service team has contacted you to help you further.
Have a nice day 🌻
/Desenio
Everything went well
I got what i ordered. Delivery was fast and every item was packed carefully. Thank you!
July 9, 2019
Unprompted review
👍🏻👍🏻
Fast delivery, posters were in very good condition. Quality also very good.
July 8, 2019
Unprompted review
Posters were poor quality like old…
Posters were poor quality like old inkjet printer for home use.
June 30, 2019
Unprompted review
Reply from Desenio
Hello Marko,
Thank you for your message. We are sorry to hear you are not happy with your products.
Our posters are printed on uncoated, premium matt paper (200g) of the highest quality. The paper has a luxurious finish.
Please contact our customer service, if you have any further questions.
Have a nice day!
/Desenio
Desenio - highly recommended
Speedy service, lovely products, beautifully packaged. First class in every way. Will order again.
April 29, 2019
Unprompted review
I bought a gift card for a friend and…
I bought a gift card for a friend and that didn’t arrive on my email. I emailed the customer service and got it sorted immediately so
Over all very pleased .
March 24, 2019
Unprompted review
Great
The poster I ordered was beautiful. The qualify of the paper was better than I hoped. Such a treasure.
March 10, 2019
Unprompted review
I ordered before christmas and havn't…
I ordered before christmas and havn't still gotten my item. (24.1.2019)
January 24, 2019
Unprompted review
Reply from Desenio
Hi Sara,
Thank you for writing a review of us.
We're so sorry to hear that. Of course we want to help you!
Our customer service has sent you an email.
/ Desenio
All good
Everything was fine. Quick delivery, a huge collection to choose from.
November 24, 2018
Unprompted review
"out of stock" ?!
I ordered a paint, your website said delivery in 3-5 days. Only after 3 days the customer service contacted me saying it was "out of stock" and maybe available again in 2-3 months. I cancelled my order and still now your website says that paint is available (varastossa) but it isn't true!
November 4, 2018
Unprompted review
Reply from Desenio
Hi Giancarlo,
Thank you for giving us feedback. We are sorry about the mistake we made, and we will look into it directly. We hope you will consider ordering from us again, despite the trouble you have had with us.
Desenio.com
Highly recommended
Good products and quality, no flaws and quick delivery
September 11, 2018
Unprompted review
The quality of the big print was not…
The quality of the big print was not great.
August 21, 2018
Unprompted review
Reply from Desenio
Hi Peppi,
Thanks for your review.
We're so sorry to hear you're disappointed with the quality. We cannot see that you've been in contact with our customer service regarding this. Please, do not hesitate to pop a message: info@desenio.com
Wish you a lovely day! <3
/Desenio
Fast delivery, perfect quality
The product arrived in just a couple of days in perfect condition. Purchase was fast and easy.
July 21, 2018
Unprompted review
I'll be back!
Everything went well with the order. The quality of the posters was very good. I'll be back! ;)
June 26, 2018
Unprompted review
I was very happy with the products and…
I was very happy with the products and Desenios customer service! The post lost my first order but Desenios service came trough and I got my beautiful posters in time. Will definitely order again!
June 4, 2018
Unprompted review
Friendly customer service
High quality production, fast delivery, friendly and professional customer service!
March 22, 2018
Unprompted review
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