Design Supply Reviews 

282
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Prompt and efficient service, great price! Small piece of stand was broken, replaced within 24 hours, will definitely use DesignSupply again for our company's printing needs

Rated 5 out of 5 stars

Thank you to Chris Fearon for providing exceptionally great customer service every time we a place an order. It's great to deal with someone who doesn't force a sale or sounds like they're readin... See more

Rated 5 out of 5 stars

I have been searching and comparing large format printer prices all over for weeks. Lucky I found Design Supply prices amazingly unmatched. I placed my order within days it was ready to be picked up f... See more

Rated 4 out of 5 stars

Good service from Design Supply. We receive all our ordered supplies in a very timely manner. The technical support is very efficient too. We have have very good help with any issues that have... See more

Company details

  1. Printer and Scanner Store

Information provided by various external sources

Welcome to Design Supply, the experts in Large Format Printers and Graphic Design Supplies If you're in any doubt as to the best large format printer for you, talk to us. No-one in the country is better equipped to guide you to your best large format options. Why? Because we're independent, yet also an authorised supplier of all the top brands...and to us, personal service and customer satisfaction are our priorities. Understanding your world: we constantly deal with clients with very different sets of needs. That includes: CAD and GIS : Architecture, engineering and construction; Infrastructure, utilities and telecommunications; Manufacturing, automotive and transportation; and Public Sector and Corporate. Graphic Design, Photography and Fine Art. (See the range): Graphic design, Photography, Fine art Print Service Providers : Repro-houses and copy shops, retail and education; Display, Signage, Vehicle Wrap, PoS related products. Graphic Design Supplies : Full range of Graphic design supplies for every application. We develop an ongoing relationship with our clients, and once we've pointed you to the best large format printer for you, we can help you get the most from your machine - by providing you the media and supplies you need - and by opening your eyes to the very latest ideas and possibilities in the world of large format.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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No history of asking for reviews

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4.6

All reviews

(282)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all costs!

They will gladly sell you Commercial printers, plotters and scanners but when the very expensive COMMERICAL GRADE equipment they sell you has issues there only suggestion is to buy another one... on what planet are they living on where they think I would willingly hand over several thousand more pounds for more un-serviceable and un-maintainable equipment that you can only throw in the bin! they will also spam email and call you endlessly even when you ask them to stop.

January 29, 2024
Unprompted review
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Reply from Design Supply

David. The printer is 5 years old! We quoted to repair which you decided not to take up. Alistair - Director

Rated 1 out of 5 stars

Design Supply

I was very disappointed with Design Supply.
As a first time buyer.
After they get the money they don't care.
You get a dispatched noticed with in 24hrs
only for a phone call the same day saying it's out of stock and it will take 45+ days, but you can buy some of there more expensive paper. Then a email saying managed to find another supplier who has a shorter ETA.
You are now looking at 10-14 days for delivery.
Now the 14 days are up you get another email saying Unfortunately, Epson have pushed the ETA back from my supplier. Would be looking at another 7-10 days as a minimum. As of looking today on there site they are still selling the same paper witch they say is out of stock.
Would I recommend them to any one NO.

September 7, 2023
Unprompted review
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Reply from Design Supply

Hi Mark,

I was disappointed  to read your review. My team have done there very best to find a supplier and we have been let down.

It is clear we informed you on every step of the way. 

I have refunded your money.

Best wishes,

 

Alistair

Director

Rated 5 out of 5 stars

Running short of plotter ink

Running short of plotter ink, my order was dispatched immediately, before my current supply ran out. Design Supply always look after my company, responding to supply requests efficiently. I recommend them to large and small companies.

October 26, 2020
Rated 5 out of 5 stars

Thank you for your cooperation

Thank you for your cooperation. Customers service is fully professional. Philip helped me with the purchase of a printer and other necessary materials. I received all the necessary information about the products with a detailed description. The cooperation was conducted in a friendly atmosphere. Delivery, installation and training were carried out in a very professional manner. I received all the necessary information about the product, software, usage and maintanance. Fast, efficient and professional. In addition, I am fully satisfied with the quality of the prints. Thank you!
Z.

September 9, 2020
Unprompted review
Rated 5 out of 5 stars

This was the first time I’d been…

This was the first time I’d been ordering paper and after looking at the website wasn’t sure at all which one to buy and also as it’s online it’s pretty much impossible to see its texture. I spoke to Chris Fearon who told me exactly what sort of paper I’d need for what I was trying to do. The paper arrived within two days and was exactly what I was looking for. Fantastic service and I will certainly be using again

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

Large Format Professional Plotter

Excellent customer service and knowledge by Design Supply. Phil was very helpful and provided great advice to help me decide which products were the most suitable for my architectural business. First class service and delivered the next day as promised! A pleasure to deal with.....

August 27, 2020
Unprompted review
Design Supply  logo

Reply from Design Supply

Thank you!

Alistair - Director

Rated 5 out of 5 stars

Once again excellent after sales…

Once again excellent after sales service from Alistair and team at Design supply. Technical question regarding printer was answered very quickly. A very efficient company to deal with.

August 27, 2020
Unprompted review
Design Supply  logo

Reply from Design Supply

Thank you!

Alistair - Director

Rated 5 out of 5 stars

Excellent Service and Product!

They know their stuff, received good advice from Phil, printer as described, easy installation, nice and quick prints, quality great, next day delivery and turned up immaculately packed on a pallet, could not have asked for more. All Very Good!

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

In a word, Professional.

Printer worked straight out of the box.
Everything I was told it would be, and more.
Very polite, professional advice, service, and a very quick delivery.
Couldn't have asked for more.

August 5, 2020
Unprompted review
Design Supply  logo

Reply from Design Supply

Thank you Keith!

Alistair - Director

Rated 5 out of 5 stars

Excellent Service and Product, Very Happy Customer

Very pleased with the product and the service from Design Supply. Great communication with Alistair and the team, from initial enquiry through to the after service. Delivery was very prompt (within 24 hours). Will use them again.

July 28, 2020
Unprompted review
Design Supply  logo

Reply from Design Supply

Thank you!

Rated 5 out of 5 stars

Canon A1 printer

Contacted Design Supply after being sure I wanted and HP A1 printer, Alistaire convinced me to go for a Canon. I'm very glad he did!! Printer arrived very quickly and was installed within hours. This is just a very professional company giving good advice and service. Highly recommended

Julian Wood, Director, John Wood Associates Ltd

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and advice.

Great service and advice from this company. I needed to replace my old A1 Printer and the advice I received was so helpful. They helped me choose the correct printer for my needs and it was delivered the next day. I am a complete technophobe but they also helped by sending useful links on how to install the machine. I am happy to say it is now all installed and happily churning out prints and it is SO quiet!!

July 3, 2020
Unprompted review
Rated 5 out of 5 stars

A1 Printer

Called Alistair, and needed a new A1 printer. He gave me great advice and guidance and withing two days we had the printer up and running in our office. We are very please with the printer and wouldn't hesitate recommending Design Supply to anyone looking for a good product at the right price with great service.

Rob Hutchinson Director G&S Hutchinson Ltd

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, even in these very testing times (Covid-19 pandemic).

Great service throughout - Everything sorted quickly, plus, a rapid delivery service.Very helpful delivery driver.

More than happy to recommend Design Supply for their sterling work! Thanks again, Jane

June 22, 2020
Unprompted review

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