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Desigual Reviews 

5,426
•
TrustScore 3 out of 5

2.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 350 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and original designs, often finding the clothing stylish and distinctive. People frequently praise the quality of the products, noting excellent materials and good tailoring, expressing love for their appealing appearance. However, many people reported significant issues with customer service, describing it as non-existent, unresponsive, or providing only automated replies. Problems were common with the return and refund process, as customers struggled to obtain labels or receive their money back. Some also noted orders arriving incomplete or lost, alongside occasional complaints about product quality, such as shoddy items, tears, or discrepancies from descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing love for the unique... See more

Quality

Clients share ambiguous opinions on quality, with many expressing disappointment regarding the fabric and... See more

Order

Customers had negative experiences with order, with many reporting that items were never received despite... See more

Customer service

Consumers express significant dissatisfaction with customer service, frequently describing it as non-existent... See more

Return policy

Users describe negative interactions with return policies, with many reviewers calling it the "worse return... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I would give 5 star because I love the clothing. But recently I had so much annoyance with dpd they use as delivery that I decided to leave lower review due to this just to catch company attention to... See more

Rated 3 out of 5 stars

My order arrived on time, and the items are great quality with beautiful prints. However, the sizing runs smaller than expected, which was a bit disappointing. Customer service could also be improve... See more

Rated 3 out of 5 stars

I bought clothes from desigual through their oficial website one month ago. I live in Denmark. I have never get a message about picking it up and after some time I wondered what was going wrong...so... See more

Rated 2 out of 5 stars

At first I was very pleased with the manufacturing of the clothes, I'm a professional tailor and some of the finishes were very good compared too other mass produced brands. But then I got sooooooooo... See more

Company details

  1. Clothing Store
  2. Fashion Designer
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Desigual nació en 1984 con el diseño de una chaqueta que hoy se considera uno de los primeros productos upcycling del sector de la moda. Por aquella época la cineasta Isabel Coixet sopló una palabra, “Desigual”, y la acompañó del slogan “no es lo mismo”. Somos una marca que se transforma y adapta a los nuevos hábitos de consumo, tendencias y a un modelo omnicanal con el que conectamos con nuestros consumidores estén donde estén y cuando lo necesiten. Una evolución con la que queremos continuar ofreciendo una experiencia diferencial a todas aquellas personas que conectan con nuestra marca. "Life is awesome" es nuestro motto y el mensaje más revelador y sincero que podemos lanzar. El optimismo, la diferencia y la alegría de vivir son y serán siempre las razones por las que existimos. Compra en Desigual moda para mujer, hombre y niños. ❤ ¡Descuento del -10% en tu primera compra!

Contact info

2.8

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(5,426)

1,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible customer service - no returns label or address

I want to return an item but the returns portal will only register my return BUT not give me a returns label - and there is no returns address or a telephone number . I have been emailing for a week to resolve this and all they do is say register online and you will get a label. I have even asked for a returns address so I will pay for return postage but they won't give it to me . DO NOT BUY FROM THIS COMPANY

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

It was great to buy this

It was great to buy this. I liked the design and ( obviously) the price. It is very comfortable and warm. I use it almost everyday, because it is raining and cold.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

NOPE

If I was feeling generous, I would say it’s a real shame Desigual can’t get its act together because their clothes are great.
But I’m not.
Non-existent customer service, fail to make refunds. Don’t go anywhere near them.

February 20, 2026
Unprompted review
Rated 2 out of 5 stars

The coat is beautiful but it was broken.

The coat is beautiful but you sent it to me with the zip broken, and when I asked for an exchange to get a new one (not broken) you didn’t send it to me. The alternative was to exchange for another one in the shop, but not this model. Disappointed

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I read the reviews after purchasing from Desigual, and it was quite a scary moment for me. It was my first time purchasing online from them, and all the bad reviews made me worried about the quality and the return process. I wasn’t sure about my size at all, and there was a high possibility that I would need to return the item and order a different size.

However, I received my order on time. I needed to return it, and the return process was smooth as well. I received my refund on time and ordered the same product again in a different size. I liked the quality, and everything was perfect.

Probably only people who have bad experiences write reviews. Thankfully, everything went perfectly with my order, and I will definitely order from them again.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect sizing

The order arrived on schedule.
The size is as desired.
The only drawback is the lack of attention to small details, such as the elastic on the cuff which was sewn with the elastic twisted.

January 21, 2026
Unprompted review

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