Destination-GReviews 

84
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I ordered a Rick and Morty surprise nerd box for my partner for Xmas as he had seen this advertised on instagram. Ordered early November however I have never received anything! I have sent emails, mes... See more

Rated 1 out of 5 stars

With regards to order number #2025, tried contacting the number provided of 01305 897802, which is constantly engaged, emailed both email addresses listed on contact and got a bounce back straight awa... See more

Rated 1 out of 5 stars

Ordered via sponsored Facebook post on 23rd Nov, 3 weeks later, still no delivery. Clicked the link in the website, unavailable - they changed the address. Tried to phone.. no customer service num... See more

Rated 1 out of 5 stars

Could you please tell me when my orders are going to be dispatched please? Please also be advised that I have spoken to the fraud team at my bank who are fully aware of the situation. If I do not rece... See more

Company details

  1. Printed Clothing Store

Information provided by various external sources

Why buy from us? - - All orders are shipped FREE UK postage! - We ship orders fast! For in stock items order before 2pm and it ships the same day! Custom made products take 1-2 days to ship! - 60 Day returns! Don't like it? Send it back for a refund or exchange no worries!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

84 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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1.3

All reviews

(84)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Such a quick turn a round from order to delivery. The pieces I ordered are lovely, each individually wrapped.

August 7, 2017
Unprompted review
Rated 1 out of 5 stars

Destination G = scam

Destination G sont les même qui gèrent Hoddie Heaven, ne commandez pas chez eux vous ne recevrez jamais la marchandise!
Destination G are the same who manage Hoodie Heaven, do not order from them you will never receive the goods!

May 31, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Huon, i assure you we are not a scam. Please contact us at info@destination-g.com with your enquiry so we can best help you, thanks CS

Rated 1 out of 5 stars

I ordered the product two week ago

I ordered the product two week ago. Have not heard a single word or received my purchase. I have sent a email through to find out and no answer!!! I would appreciate some contact and explanation. They have my order, my money and I have not hear a word!
Another week has gne by and still no response. My money was taken out of my account on the 3May, still no product or any response. I was asked to verify my address which I did and nothing.
I will never buy anything from Destination-G again!

May 12, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Denis, we never got this email you say you sent? Can you please re-contact us with details, thanks CS

Rated 1 out of 5 stars

FRAUD WARNING

I made an order of two pairs of trainers on the 3rd March 2016. The order was for my wedding which is next week.

I have made numerous attempts to comtact the seller via Phone (which has been disconnected) and by email with no response.

DO NOT BUY FROM THIS SITE!!

they are obviously shut down yet still taking orders

UPDATE - despite the reply below, still no order received... shocker.

May 5, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Leigh

Just seen your Trustpilot comments

Our phone line is working fine ok, it changed the other week to 01305 897802 so perhaps you phoned the old number? Our system shows this as already shipped so we will have to assume its got lost in the post. We are happy to ship another paid free of charge to get to you on Thursday if this helps? regards Phil

Rated 2 out of 5 stars

wasnt sent on time and no responce

item wasnt sent on time could get no reply in any form either phone or messaging ,eventually did was told tracking would be sent that day ,item arrived few days later tracking email got to me over a week later :(

February 23, 2017
Unprompted review
Rated 4 out of 5 stars

Good Product

Shirt was exactlu as advertised. It was delivered slightly earlier than was predicted. All in all a trouble free transaction. I would use the seller again

January 28, 2017
Unprompted review
Rated 5 out of 5 stars

10/10

Price and service were fantastic. The quality of my item was great. I highly recommend :)

January 21, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

The shirt was made out of a great material and it was very soft. The graphic was super clear and well done. It feels very sturdy and like it won't wash off in the laundry. Overall very satisfied!

January 15, 2017
Unprompted review
Rated 5 out of 5 stars

Good value

Bought a Subbuteo light, this was the cheapest price, and was delivered in 2 days. The item was well packaged and I'm very happy with the purchase.

January 11, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Rob, thanks for the review, glad you are happy with our service! Spread the word please LOL!!!! :)

Rated 5 out of 5 stars

Good item

Love the shirt, however I paid for 48!hour special delivery and it took 8 days to arrive which was disappointing

***EDIT*** company response to this was impeccable. Delivery delay was festivally induced and the rapid response and resolution was great! Have changed my star rating accordingly!

January 9, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Amy sorry it took so long to reach you, you ordered over the Xmas period when the warehouse was shut so this is the reason for the delay sorry. I have refunded your postage today to apologise for this and also sent you a £5 gift voucher to use in store via email.Hope thats all ok? Best regards CS

Rated 4 out of 5 stars

Fantstic customer service

There was an issue with my order, I was kept well informed throughout the process, the customer service was excellent. Though the original item I ordered (A Christmas Jumper) was no longer available I was offered an exchange and a further £15 to spend. Once dispatched everything arrived quickly and in perfect condition. I'll definitely be buying from here again!

January 5, 2017
Unprompted review
Destination-G logo

Reply from Destination-G

Thanks for the feedback Jennifer, glad we could help you out and you was happy with the resolution. Hope yo see you shopping with us again soon, regards CS

Rated 3 out of 5 stars

Good quality, wrong item

Really nice site with plenty of choice. However I ordered a t shirt and a got sent the wrong one. The wallet and belt I order were spot on and great quality. Shame about the things shirt and so close to Christmas. Have emailed and waiting a response.

December 27, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Trevor, sorry to hear about this error. We use a fulfilment centre to ship all orders to ensure normally we can offer fast accurate service. I am sorry they let you down at such an important time of the year. I have refunded you the cost of the t-shirt to please keep the wrong one as a free gift. I have also emailed you a £10 gift voucher to use on a future purchase to apologise for this error. I hope our response demonstrates how sorry we are about this, best regards CS

Rated 3 out of 5 stars

Did not get the correct item - have since refunded my money

Ordered a loot bag, and have emailed them twice (live in the US - UK company), and have received no reply about what to do next. My daughter is pretty mad that she waited a really long time (it say 3-5 days, but it took about 3-5 weeks) for the wrong item to show up. All previous communications had showed the correct item, but we got a scarf instead of a bag, and the scarf was much cheaper, so I feel like we were ripped off. May have to call next. - Update - after the review was posted, they stated that they had contacted me previously (of which I don't have any record). I was refunded the costs and got to keep the scarf and a discount on my next order. I know she still wanted the loot bag, but is a pretty good compromise in the long run.

December 20, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Kimberly, our system shows we did reply to you. I will email you again now and hopefully you will get it this time. We told you to keep the bag as our apology for the shipping error and a refund is being processed. sorry for the mix up, best regards CS

Rated 1 out of 5 stars

Shocking

No replies to emails.
'Cock up' at the warehouse.
Still waiting for the second item I ordered.
No reply to my questions about where it is or to refund me.
They are nice once they get back to you.

December 20, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

Hi Philip, as you know from our email to you one of the jumpers got lost in the post by YODEL. We apologise for this and have refunded that element of your order and also sent you a free £10 gift voucher to use on a future purchase. Sorry once again from all of here at DG. Regards CS

Rated 5 out of 5 stars

Great products and super helpful

Ordered and then sales staff helped me track and put up with lots of emails from me.

Muchly impressed! Thanks guys!

December 18, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

Thank you Chris. Merry Christmas

Rated 4 out of 5 stars

customer service/ Caron

I ordered a Christmas jumper for next day delivery, which didn't turn up. Spoke to Phil who couldn't do enough for me. From tracking to phone calls email. Kept in contact. He was very friendly, professional, and apologetic. My parcel eventually arrived in good condition.
If it wasn't for Phil and his outstanding customer service even offering a refund I would not be ordering again. Great customer service won me over and I will purchase from them in the future. Thank you Phil.

December 17, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

You are most welcome Caron. Glad we could help. Merry Christmas.

Rated 5 out of 5 stars

Great service.

Great service - start to finish! Item arrived within days - much quicker than expected. Really pleased with the service.
The item is amazing and just as expected of not better. Would definitely recommend.

December 17, 2016
Unprompted review
Destination-G logo

Reply from Destination-G

Thank you for this 5* review!! Merry Christmas.

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