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Destination2 Reviews 

27,135
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,135)

4,872 reviews in the last 12 months

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Rated 3 out of 5 stars

wait up to 72 hours for confo

you have to wait up to 72 hours to confirm booking [i only waited 3 hours eventually]
phoned company about this it was not until i spoke to the 3rd or 4th agent to answer my question that i got some action.

July 15, 2026
Destination2 logo

Reply from Destination2

Hello Mr Robinson and thank you for your review. We're pleased to hear that you were able to have your arrangements confirmed a lot sooner than the 72 hour timescale advised within our Terms and Conditions which you ticked to accept when placing your online order. As mentioned within clause 2.Online Bookings, each supplier will require a short period of time to check to see if your chosen Package Holiday is still available at the price quoted. We would therefore appreciate any improvement you could make to your review score since a 3-star rating is still considered negative, and which would then accurately reflect the service provided which was open and transparent. Thank you.

Rated 5 out of 5 stars

Thailand holiday

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destination I was booking. I changed the itinerary numerous times but nothing was too much trouble for her. She's a credit to the company.thankyou

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Stephen at destination 2 made booking…

Stephen at destination 2 made booking our holiday so easy ,so chatty and friendly and completely knew his job ,even got it cheaper than our friends did ,thanks Stephen, can't forget that name as its the same as my husbands 😀 lol

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support when our travel plans changed unexpectedly

We found ourselves in a highly unusual and stressful situation when the conflict involving Iran meant that our original travel plans could no longer go ahead.

Nadine was extremely helpful throughout, supporting us as we considered the available alternatives and assisting with rearranging and rebooking our trip. Her calm, responsive and practical approach made a difficult situation considerably easier to navigate.

Travel agents perhaps demonstrate their greatest value when plans go wrong through circumstances beyond anyone’s control. Nadine provided exactly the support and reassurance we needed, and we were very grateful for her help.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Best booking experience!

Stephen J truly made my experience with destination2. In all of my years of booking, I can honestly say that I have never had a booking made so straight forward, informative and reliable. Stephen was so incredibly helpful, he ensured that I had all of the information and that everything was correct before going forward with my booking. He even gave me 10 minutes to contact the other individuals going on holiday and called me back! Top tier service. I am incredibly happy with my booking today and Stephen you were brilliant - thank you ever so much!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Khao Lak booking

Nikita was my point of contact, She was patient, helpful, knowledgeable and did her very best to get the best price possible for this holiday

July 16, 2026
Rated 1 out of 5 stars

Terrible Customer Service

I booked a family holiday on a non refundable rate to travel within 2 weeks of booking. My dad unexpectedly passed away during this time, I contacted Destination2 on 2 occasions and within 2 minutes on the phone they advised us there was nothing they could do ie any form of refund, credit - nothing. Now I understand I booked a non-refundable rate but when you consider the circumstances one would hope they would 'try' and negotiate something with their supplier after all, they are a travel agency in the consumer services sector?!

On the other hand, we also had a break booked with trip.com, again on a non refundable rate and they were sympathetic and explored options with us, in the end we managed to get a FULL refund for our booking on a non-refundable rate. Needless to say customer service is a factor that sets these companies apart and I know which brand I'll be using & recommending out of the two.

May 6, 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Bijal Parmar and thank you for your review. We're very sorry about your father's passing and send our condolences from everyone here at Destination2. We would appreciate your booking reference to allow us to see the full details please. However, we would offer that when a non-refundable rate is booked, it is correct that a refund unfortunately cannot be provided even under such extraordinary circumstances which is would be for your travel insurers.

Rated 5 out of 5 stars

Amazing as always

As always Nadine has looked after our family holiday arrangements to the very highest standards. It’s now 5 years in a row and has never let us down! Highly recommended

July 15, 2026

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