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Destination2 Reviews 

27,135
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,135)

4,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cancellation and changes out of our…

Cancellation and changes out of our control being charged for.
Airline flights vary affecting booking.
Destination 2 Charges are made for any changes - eg flight or accommodation that are out of the control of the consumer - Minimum of £50 per person. Other platforms and sites do not do this but it is left at the discretion of the hotels or airlines if any additional charges should be made.
(I had to change my booking by one day last year because the airline cancelled my original flight, and I was NOT charged by the hotel or booking site).
MY change on this booking was made 1 day after the original booking and company have refunded original deposit, hence the change in review marking.

July 14, 2026
Destination2 logo

Reply from Destination2

Keith Vince, thank you for your review however we are unsure why this is rated so low. Your arrangements were not a package therefore whilst we sympathise, we cannot be held responsible for flight changes that happen and then impact what you have booked with us independently. However, in accordance with the rules of the platform via which you booked, we have agreed that a refund of your deposit will be provided and you have no loss. In view of this we would therefore be obliged that you reconsider the rating and update your review to accurately reflect this very positive outcome.

Rated 5 out of 5 stars

Joe was brilliant

Joe helped me. He was excellent. Thanks so much. Can’t wait to go away.
Joe was able to amend the booking to exactly what was needed. Really grateful. Saved money too with the package

July 14, 2026
Rated 5 out of 5 stars

Fantastic customer service from Nadine

Fantastic customer service from Nadine, she is a great example of how to deal with 'picky' customers. I knew exactly what I wanted and Nadine has been so patient and able to assist with knowledge, professionalism and a friendly manner. She is a credit to the company.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I haven’t booked a package holiday for a long time and my experience with Keely was seamless and all tied up within an hour. Wouldn’t hesitate to book again. Thank you for a fantastic and friendly service!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Only Destination2 had the hotel we wanted

Destination2 was the only site that offered the specific hotel we hoped to book. We booked over the phone and Stephen helped to arrange our hotel without delay and helped to research other extras that we will consider closer to the travel date. I checked Trustpilot first and saw the high rating which gave me confidence to proceed.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Nadin was very cordial and professional…

Nadin was very cordial and professional on the phone. Despite the complex nature of my booking, she remained calm, reassuring and helpful throughout the process. She made the experience much easier and ensured I secured a very good booking.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Having spent some hours online to try to book a holiday for myself and extended family requiring a fairly complicated configuration of rooms and flight arrangements, I rang Destination2 and spoke to Stefanie.
She was amazing. She listened carefully to our requirements and provided a range of options until we eventually came to the best and most cost-effective package. She then spent a considerable amount of time on the telephone going through the booking forms in meticulous detail.
I can't recommend Stefanie and Destination2 enough for her advice, support and patience.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Bespoke booking experience

We were very fortunate to come across Stephanie was so knowledgeable and considerate about booking our trip to the Maldives. As a large family she patiently enquired about our likes and dislikes and has arranged the holiday to satisfy everyone
Can’t thank her enough!!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Only called to ask a few questions and ended up booking a dream holiday to the Maldives, spoke to Dan and he was amazing really helpful, made the process super easy, gave us options and before we knew it our holiday of a life time is booked, would 100% recommend booking with Destination2, thank you.

July 12, 2026
Unprompted review

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