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Destination2 Reviews 

27,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,136)

4,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Yet again another seamless and stress…

Yet again another seamless and stress free booking with Nadine to the Maldives. Nadine knows our preferences and personalised our trip perfectly. Her knowledge of resorts makes choosing a hotel so much easier . Thank you Nadine again for your professional and personal service.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

I suffered a visa denial for a holiday…

I suffered a visa denial for a holiday changing in America and contacted Destination2 immediately early in the week. Despite multiple urgent emails, their customer service completely ghosted me until right before closing on Friday, simply stating they "could not refund a thing." The fact that you cannot get to speak to a live agent in an emergency is despicable. Unwilling to accept this, I contacted my hotel directly. The hotel confirmed that Destination2 had not even handed over or processed the funds for my room yet. When I called out Destination2 with this direct proof, their story instantly changed. Suddenly, they admitted I could have a credit back for the hotel portion.It is deeply concerning that a travel company would attempt to retain my money for an unpaid hotel booking until forced to admit otherwise by the customer's own investigation. On ringing the airline they also said a trip credit could be issued to use within a year however destination2 would have to request this yet they failed to respond to this also upon questioning them. Check everything they tell you—they will pocket your money if you don't do the legwork yourself. As part of package travel regulations 2018 they should have allowed me to switch the persons name on the ticket who was unable to travel yet they wouldn’t. As well as this, ignoring anything I asked them about alternative flights not going through America. Never use this company.
Update on 20/07/26 in response to destination2 reply.
The company's reply is misleading. They are claiming I received credit back from the hotel, which is entirely false. I did not accept or receive a credit voucher because I explicitly requested a cash refund.As of today, I still do not have my money back. Attempting to make it look like the hotel issue is resolved when I am still out of pocket is completely unacceptable. For the flights I explained I had checked with the airlines and their rules with my particular ticket and it wasn’t too late to change upto a day before. Trying to contact yourselves over the phone was the main issue. Not being able to speak to a live human in an emergency is just appalling.

March 21, 2026
Unprompted review
Destination2 logo

Reply from Destination2

EDIT Hello Neesh, thank you for providing your reference. We are sorry that you booked without making the necessary checks about entry requirements and encountered a denial. Our customer service team has an auto reply on their email account in order to manage expectations and we refute that you were ghosted. Since you were subject to our terms and conditions that you agreed to, no refund is due in such situations and we are bound by the contract with the hotel regarding when a reservation is paid for which may be after the date of checkin. However, we are pleased that the hotel has made an exception on this occasion. Your flights are subject to the fare rules for your particular ticket which may have restrictions preventing the outcome you seek.




Hello Neesh and thank you for your review. We would like the opportunity to look into this matter and respond accurately, and would therefore appreciate your booking reference please. Thank you.

Rated 5 out of 5 stars

Nadine was amazing and so helpful

Nadine was amazing and so helpful. Has made my experience very straightforward and stress free. Thank you so much, will definitely be recommending and using Nadine again

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Nadine made our booking process…

Nadine made our booking process seamless she had to to and fro a number of times to match what we were looking for but she persevered with our deliberating …we have booked a number of times with destination2 but can honestly say Nadine has been by far the most efficient and friendly member of staff so far so thank you

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Maldives holiday

Would like. To Thank Tracy Jagger from destination 2 for sorting out an amazing holiday to the Maldives she has gone up and beyond for us,
It will be our honeymoon holiday of a life time, and Tracy couldn't do enough for us.

I will be leaving another review when we get back, can't wait to go.
Thank you so so much Tracy jagger.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had previously booked a holiday…

I had previously booked a holiday through
Destinations 2 and it was amazing. Everything
went very well . They arranged our trip so it
all worked seamlessly. Nothing was too much
trouble. So it just seemed the sensible thing
to do.
I rang the person I had previously worked with
and he and other colleagues emailed me
various resorts and helped me make my
decision. Nothing was too much trouble.
I should add very tech savvy and they were
patient and helpful. Thank you all

July 8, 2026
Rated 5 out of 5 stars

Exceptional service with friendly people

We have travelled with Destination 2 on many occaisions and they have been excellent.
They changed all our holiday arrangement when the golf war started without fuss.
Just booked another trip to the Indian Ocean and Nadine was patient and helpful as always and made the experience stress free.
Thank you.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Booked to go to the Maldives again with…

Booked to go to the Maldives again with D2. Nadine, our travel consultant couldn’t have been more helpful. She went through the booking in great detail and explained everything thoroughly. She was very pleasant and professional in every way. This is the third time we have use D2 for the Maldives and would highly recommend them, both for price and service.

July 8, 2026
Unprompted review

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