Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
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The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
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The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
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The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
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Reply from Deutsche Glasfaser
Hello Olivier, thank you very much for the positive review. We are very pleased about it.
Kind regards, Marie
Excellent Customer contact!
Our contact person (Simon Mueller) was very friendly and gave us all the relevant information we needed. He gave us various internet links to check and confirm the latest information.
December 2, 2025
Reply from Deutsche Glasfaser
Hello Nigel, we're glad that everything is going well. That's how it should be. We appreciate your feedback.
Kind regards, Marie
Fast and on point
November 30, 2025
Reply from Deutsche Glasfaser
Hello Catalin, thank you very much for the positive review. We are very pleased about it.
Kind regards, Marie
Quick access
Stefan was absolutely wonderful he has gotten me through the process quickly and efficiently as possible especially with a change in our plans and short notice move in.
November 29, 2025
Reply from Deutsche Glasfaser
Hello James, thank you very much for the excellent rating. We will gladly pass on the praise to our colleagues.
Kind regards, Marie.
Is to fast for a opinion
November 26, 2025
Reply from Deutsche Glasfaser
Hello Jakub, thank you very much for your positive review.
Kind regards, Marie
12 days since we had internet…
Now 12 days since we last had DG internet service and thought we'd share the journey so far...
Thursday November 13th lost internet connection, telephone and television services at home.
Called DG service center and ran tests on DG Heimnetz app., checked cables and saw the red alarm light on the black box on the wall.
We were told an expert was looking into it and it was a difficult fault. No one called. We tried to reach them several times. On Saturday a response from the service center was a recorded message that the hotline was closed at weekends - not the 24 hours they say it's available.
Monday 17th Nov. - engineer visited and thru fault finding "the problem is a broken cable 200m away. Someone will come in 3 days to fix it". We posted our disappointment on LinkedIn and was asked by the DG team to send a direct message in their template which we did.
On Wednesday 19th November DG customer portal stated that by 18:00 the connection would be restored. No engineer visited and no connection.
On Wednesday 19th November, we received a message:
" Currently, no date has been set for the disruption to be resolved. Rest assured that we are doing everything we can to reconnect you to our fiber optic network as soon as possible. Please be patient. Our team of experts will contact you as soon as a date has been set."
We received a message we would be reconnected by 18:00 at the latest.
That Message conflicts with DG message.
We are still not connected.
Some companies offer 4G/5G boxes as interim support. No such thing possible from DG.
On Thursday 20th Nov., we received a message:
"The construction partner has been commissioned to rectify the fault. The date mentioned in the email was an approximate estimate of when the fault would be rectified. I am sorry that we were unable to meet this date. We are currently still waiting for feedback from the construction partner regarding a final date. Unfortunately, we do not offer an alternative solution in the meantime. I will make another note and point out the urgency of having a functioning Internet connection. Please bear with us a little longer. Our construction partner will contact you to arrange an appointment."
On Friday 21st Nov., the service center called: an engineer would visit on Saturday 22nd November between 12:00 and 14:00.
On Saturday no one visited or called.
On Monday 24th Nov, called the service center and was told it was assigned “the highest priority” but still we are without connection and reliant on finding our own solutions to work. Calling service centre today Tuesday 25th, guess what ? Still assigned highest priority.... and no connection. We have used their WhatsApp Bot, the DG call centre, filled in their template several times in the DG app.
No-one at DG can say when the construction partner will come... far less when it will be fixed.,,, not even an estimation ! Imagine if you depended on the DG network for a panic medical emergency telephone response button.
At the same time, the sales people have e-mailed re changing our tariff which is due for renewal in December.
Why should we renew, if they cannot provide a service?
November 25, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello David, thank you for your feedback. I understand that you are frustrated and disappointed. The experiences you have had are not pleasant. This is not how it should be. We are happy to support you and take a closer look at your case. Please contact us via WhatsApp, the customer portal or the hotline. We are here for you. Best regards, Paulina
Reply from Deutsche Glasfaser
Hello Franco, thank you very much for your kind feedback. We're delighted that we were able to assist you in English. We're always here for you. Best regards, Paulina
Reply from Deutsche Glasfaser
Hello Aravind, I am very sorry that you feel this way. I have just sent you an email with further information about your connection and the procedure. Please feel free to contact me at any time if you have any further questions. Please update your review once your connection is active. I would be very happy if we could improve your opinion here on this platform as well. Best regards, Joline
Alles ok!!!!!
November 5, 2025
Reply from Deutsche Glasfaser
Hallo Artur, schön, dass bei Dir alles in Ordnung ist. Viele Grüße, Paulina
fast processing of the order process
Everythings is fine.
The order proces was fast and easy completed.
November 1, 2025
Reply from Deutsche Glasfaser
Hi, thank you for your feedback. I’m happy to hear that everything went well and the order was completed quickly. Kind regards, Sophie
The connection is insanely good
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as insane, but compared to other local companies, acceprtable. I am a very happy customer. I think i had once in 5 years outtage for a few hours.
October 31, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hi Rusi, thanks a lot for your feedback. It’s great to hear that you’re so happy with the connection quality and performance. We’re glad the service has been so reliable for you. Kind regards, Sophie
Reply from Deutsche Glasfaser
Hi Michael, thanks a lot for your kind words, I’m glad everything worked out smoothly. Best regards, Sophie
Great!
In general, I like the approach.
English interface, videos, and service will be helpful.
October 14, 2025
Reply from Deutsche Glasfaser
Hello Aharon, it is very nice to hear that you deem our interface as helpful and that you liked the approach. Thank you for you feedback. Kind regards, Nami
A few more employees who can assist in…
A few more employees who can assist in English.
October 9, 2025
Reply from Deutsche Glasfaser
Hello Chengetai, we are also happy to help you in English. Please contact us at any time via the customer portal, WhatsApp or on Social Media. Best regards, Ronja
Great Service
Gabe did a great job and was able to translate everything to English. He was efficient and flexible.
October 8, 2025
Reply from Deutsche Glasfaser
Hello Sarah, it is nice to hear that you had a good experience with our support. We stand with you and support you no matter the language. 🫶🏻 Best regards, Nami
is a good platform for the customers
October 6, 2025
Reply from Deutsche Glasfaser
Hello, this is very nice to hear. I am glas you like our platform and find it easy to navigate. Best regards, Nami
Can't pick a start date
Can't choose a date for installation, process is very unclear.
October 6, 2025
Reply from Deutsche Glasfaser
Hello Nick, we apologize for any confusion or inconvenience you have experienced during the installation process. We will work to improve our communication and provide clearer guidance on selecting installation dates in the future. Best regards, Lia
Reply from Deutsche Glasfaser
Hello Giorgio, thank you for your feedback. I am happy to hear that you deem us to be fast and cheap. 🤩 Best regards, Nami
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