Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
Company replied
Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Deutsche Glasfaser
Hallo Ali, vielen Dank für die positive Bewertung. Wir freuen uns sehr darüber. Liebe Grüße, Marie
3rd week and waiting
3rd week and waiting , still no internet. Waiting times on call up to 20minutes to get someone. It’s so frustrating.
July 7, 2025
Reply from Deutsche Glasfaser
Hello Rita, I am very sorry that you have had this experience with us. Long waiting times are never nice, I understand that. Please get in touch via the messenger in the customer portal, our social-media-channels or the customer hotline. We'll be happy to help you there and can take a closer look at your case. Best regards, Marie
Reply from Deutsche Glasfaser
Hello, I'm sorry to hear that you experienced some difficulties at the beginning. I'm glad that everything is working for you now. Thank you for your honest review. Best regards, Lisa
Reply from Deutsche Glasfaser
Hallo Nicolas, es freut uns, dass Du unsere Mischung aus Empathie und Professionalität schätzt. Für uns gehört beides zusammen, um echte Lösungen zu schaffen. Danke für die 4 Sterne. Wir arbeiten daran, Dich bald noch mehr zu überzeugen. 💛 Liebe Grüße, Mio
Good!!!!!!!!
June 20, 2025
Reply from Deutsche Glasfaser
Hello Ersin, thank you very much. Greetings, Katy
Service time is down frequently
Service time is down frequently. Customer service slow to respond
May 8, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Hans, thank you for your feedback. We take your criticism seriously and will use it to optimize our customer service. Kind regards, Tom
Reply from Deutsche Glasfaser
Hello Kenneth, thank you for your feedback. I am delighted that you praise our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
Easy and quick setup
The attention from Stefan to help set up the contract was amazing and very much appreciated. Very simple process and quite fast.
June 5, 2025
Reply from Deutsche Glasfaser
Hello Christopher, we are delighted to welcome you to our company. 🎉 Thank you for the positive feedback on our contact. We hope you enjoy surfing at the speed of light. 🚀 Best regards, Marie
Great help from worker looking forward
June 3, 2025
Reply from Deutsche Glasfaser
Hello Dashaun, we are delighted to welcome you to our company. 🎉 Thank you for the positive feedback on our contact. We hope you enjoy surfing at the speed of light. 🚀 Best regards, Marie
Super Easy!
June 1, 2025
Reply from Deutsche Glasfaser
Hallo Marnee, schön, dass alles klasse klappt. So soll es sein. Wir freuen uns über Dein Feedback. Liebe Grüße, Marie
Worst experience ever
We signed a contract back in August 2024 but still no service! Our house is connected long time ago...
When you call their hotline, they just keep lying, saying "please wait, our tech team who make connection will contact you soon".
Now it's June 2025...
What a shame!!
June 1, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Eugene, I am very sorry that you have had this experience. This is not our claim. Please contact us via the customer portal, WhatsApp or our social media channels and we will take a closer look at your case. Best regards, Marie
The experience with glasfaser is worth…
The experience with glasfaser is worth it.
April 16, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Lesley, thank you very much for your feedback. Kind regards, Katy
Poor support
May 14, 2025
Reply from Deutsche Glasfaser
Hello, it's a pity that you are dissatisfied with our customer support. What's the issue? Please get in touch with us via our hotline, social media channels, customer portal or WhatsApp. We'll be happy to prove you wrong. Best regards, Jay
The procedure to make a conToo complicated procedure but great teamtract is a…
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer number without ever having given me my customer number, I had to call support).
However, I must say that the three people I contacted by phone were all kind, professional and spoke a good level of English.
As a conclusion, I am very satisfied so far.
May 13, 2025
Reply from Deutsche Glasfaser
Hello Alemanno, thank you very much for your detailed feedback. I'm sorry to hear that the contract process felt a bit complicated and that you had trouble receiving your customer number. We take this kind of input seriously and are constantly working to simplify and improve our procedures. That said, it's great to hear you had a positive experience with our support team. We truly appreciate your kind words and will gladly pass them on. If you have any further questions or need help in the future, feel free to reach out at any time. Best regards, Verena
the process is smooth
It was a good experience to order glasfaser. the process is smooth
April 24, 2025
Reply from Deutsche Glasfaser
Hello Gunisetty, I'm glad you're satisfied. That makes me happy. Thank you very much for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Dominik, glad we could offer you good advice. Thank you very much for your review. Best regards, Marie
Reply from Deutsche Glasfaser
I am sorry that there were communication differences when you contacted us. We are also happy to help you via the customer portal or WhatsApp, for example. We are happy to offer you help in English there.
I am grateful that Google translates…
I am grateful that Google translates from German to English. It would be great if you have an option to change the language to English. Thank you.
April 9, 2025
Reply from Deutsche Glasfaser
Hello Jay, I am delighted that you have left us a good review. Thank you very much for that. If you have any questions, please contact us at any time via the messenger in the customer portal, our social media channels or the customer hotline. We will be happy to help you there. Best regards, Marie
Its pretty average
April 2, 2025
Reply from Deutsche Glasfaser
Hey Kristoffer, we appreciate your feedback regarding your experiences with our company. If you have any other concerns please get back to us. Kind regards, Nami
Great service!
Set up was great with no issues at all. Worked with a kind gentleman named Arno who made it so easy to set up
March 22, 2025
Reply from Deutsche Glasfaser
Hi John, thank you for your positive review. We are excited to hear that you are pleased with our customer service. Kind regards, Nami
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.