Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
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See what reviewers are saying
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
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The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
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Shame on you!
Anfang Januar haben wir bei Deutsche Glasfaser einen Antrag für einen Internetanschluss gestellt.
Am 28. Februar hatten wir immer noch keinerlei Rückmeldung erhalten und haben deshalb telefonisch Kontakt aufgenommen. Der Mitarbeiter bestätigte, dass eine Stornierung möglich sei, da keinerlei Leistung erbracht wurde, und bat uns, dies schriftlich per Kontaktformular zu bestätigen. Das haben wir getan.
Zu unserer Verwunderung erhielten wir am 10. und 17. März Nachrichten von Deutsche Glasfaser, in denen stand, dass eine Stornierung nicht möglich sei, da wir bereits Kunde wären.
Mittlerweile sind fast drei Monate vergangen, wir haben immer noch kein Internet, und es liegt eindeutig ein Vertragsbruch sowie äußerst kundenunfreundliche Kommunikation seitens Deutsche Glasfaser vor.
In early January, we applied for an internet connection with Deutsche Glasfaser.
On February 28, having still received no response, we contacted them by phone. Their representative confirmed that cancellation was possible due to non-delivery of services and asked us to confirm this in writing through their contact form, which we did.
To our surprise, we received messages from Deutsche Glasfaser on March 10 and March 17, stating cancellation was not possible because we were already customers.
Now, almost three months later, we still have no internet connection. This constitutes a breach of contract and extremely customer-unfriendly communication by Deutsche Glasfaser.
@Verena and Glasfaser: so a couple weeks passed by. Of course we contacted glasfaser again and asked to forward our message to you Verena.The so-called solution has not been achieved. Verena, if you genuinely want to help resolve this situation, it might be a good idea to contact us directly. Obviously, there seems to be no way to reach you, and your message appears to be decorative.
March 18, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hallo, es tut mir leid, dass Du bisher solche Schwierigkeiten bei der Umsetzung Deines Anschlusses hattest und dass Du mit widersprüchlichen Informationen konfrontiert wurdest. Das ist definitiv nicht der Standard, den wir anstreben, und ich kann Deinen Frust verstehen. Um das Ganze schnellstmöglich zu klären, würde ich Dich bitten, Dich direkt bei mir über eine Privatnachricht oder das Kundenportal zu melden. Ich werde Dein Anliegen umgehend weiterleiten und sicherstellen, dass wir eine Lösung finden. Liebe Grüße, Verena
Good Service
March 18, 2025
Reply from Deutsche Glasfaser
Hello Eric, thank you for your great review. I am happy, that you like our Service so much. Best regards, Ronja
No English UI on app or website
No English UI on app or website. For some reason it takes at least a week to activate service in a house that already had a connection.
March 13, 2025
Reply from Deutsche Glasfaser
Hi Thomas, you can change your language setting in the customer portal. You click on the gearwheel icon on the top right of the website and change it to your preferred language. Kind regards, Nami
The emails were really delayed
February 25, 2025
Reply from Deutsche Glasfaser
Our email inbox was deactivated at the beginning of the year, which may have caused delays in responses. If you need assistance, you can always reach us through the customer portal, by phone, or via chat. We’re happy to help. 😊 Best regards, Soe
Reply from Deutsche Glasfaser
Hello, thank you for your positive review. I'm glad you received good advice. Best regards, Marie
Nobody will answer you
Beware, support does not exist. Nobody is on Whatsapp channel besides AI.
Also as many people mentioned, YOUR CONTRACT STARTS SAME day you make an order, even if there is no connection ready. Your line may still be in 'digging' phase, still bound to your Vormiter, who flew away. You will learn about it later, usually in 1-2 months.
This may only work if you have your own house, and have plenty of waiting time ahead. If you need internet right now for work, DG is a big joke.
UPDATE: contract starts not same day you make order, but in 2 days after they send you back papers - what a great relief for us, customers :)
February 10, 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Robert, thank you for sharing your experience here. I assure you, we offer real support with real employees via WhatsApp. Only the first queries are taken over by our AI Ida in order to correctly classify your request. Of course, you can also reach us directly via the customer portal, via our social media channels, via the contact form or via our hotline. Your contract does not start immediately when you place your order. First, your order receipt will be checked and you will then receive an order confirmation. I read from your review that in your case it is a follow-up takeover. We can only activate your contract once the connection is no longer blocked by another contract. I just sent you an email via Trustpilot. Please leave your details there so that we can contact you and the situation can be clarified. Kind regards, Elena
Good experience
February 7, 2025
Reply from Deutsche Glasfaser
Hello Sreepada, you get a good experience and we get a good review. Thank you for that. ☺️ Best regards, Jan
Super!!!!!
February 3, 2025
Reply from Deutsche Glasfaser
Hallo, vielen Dank für die positive Bewertung. Wir freuen uns sehr darüber. Liebe Grüße, Marie
Easy application process and great offer
January 24, 2025
Reply from Deutsche Glasfaser
Hello Okke, I'm glad you're satisfied. That makes me happy. Thank you very much for your review. Best regards, Marie
I returned a call from Deutsche Glasfaser
I returned a call from Deutsche Glasfaser to ensure I knew what was needed. The customer service representative was extremely helpful and walked me through the process.
January 23, 2025
Reply from Deutsche Glasfaser
Hello, thank you very much for your detailed feedback. I am delighted that you praised our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
Reply from Deutsche Glasfaser
Thanks for the great review, Aleksander.
Reply from Deutsche Glasfaser
Das freut uns zu hören, Matthew. Danke für Deine positive Bewertung.
Reply from Deutsche Glasfaser
Hello Jason, thank you very much for the positive review. We are very happy about it. Best regards, Marie
Easy to use!
December 16, 2024
Reply from Deutsche Glasfaser
Hello Michael, thank you very much for the good review. We are very happy about it. Best regards, Marie
The communication is terrible
The communication is terrible, after closing a 24month deal for 1000Mb Glassfaser there was no further information received.
When calling, the operators where passing my call between 4 different people, the last one being kind of rude.
After 1 week I still don't know when I will have internet... wouldn't choose it if I had other option.
November 25, 2024
Reply from Deutsche Glasfaser
Hello, I'm sorry that you feel left alone by us. It shouldn't be like that. Our aim is to complete all subsequent connections within 10 weeks of receiving the order confirmation. Our construction partner will contact you personally to arrange an appointment. If you have any further questions, you can also contact us directly via the customer portal, our social media channels or WhatsApp in addition to our hotline. Best regards, Julia
No communication on order status
I placed an order for an internet contract, but I have no idea when I will be receiving my internet router. I would like more information about my order.
November 23, 2024
Reply from Deutsche Glasfaser
Hello Matthew, thank you very much for your feedback. I'm sorry that you feel left alone. We will of course be happy to provide you with all the information you need. We will send you your router on the day of your activation. We have already transferred the default settings to the device so that you can start surfing as soon as it arrives. If you have any further questions, you can contact us directly via our hotline, the customer portal, our social media channels or WhatsApp. Feel free to get in touch. Best regards, Julia
The process is simple and easy, but language options would help!
The process is simple and easy to follow, it would be helpful however, to have a languages option for people who still don't quite understand German
November 12, 2024
Reply from Deutsche Glasfaser
Hello, we are very pleased to hear that the process went so well for you. That's exactly how it should be! That would be a good idea; thank you very much for the helpful tip. I'll look into it straight away and discuss everything else. Best regards, Leonie 🚀🥰
Reply from Deutsche Glasfaser
Hello Amarul, thank you for your review. It's a shame that you are not satisfied with our service. Of course it is not in our interest to force you to do anything. If you have any questions, we are happy to help you. Get in touch with us. Kind regards, Katha
Reply from Deutsche Glasfaser
Hallo Olivier, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Hi Adam, it's great that everything is going so well. That's how it should be. We look forward to your feedback. Best regards, Marie
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