Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
Company replied
Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't like it
October 30, 2024
Unprompted review
Reply from Deutsche Glasfaser
Hello, what a pity. We would like to know what exactly you didn't like. Feel free to update your review if you would like to share your experience with us. We like to use constructive feedback to improve. Best regards, Julia
I haven't received anything yet
I haven't received anything yet, but I'm waiting for someone to come and pull the fiber optic cable to my bathtub
October 25, 2024
Reply from Deutsche Glasfaser
Hello, thank you very much for the positive review. We are very happy about it. Kind regards, Marie
nice company
So far, it has been a nice experience. However, it would be nice if the portal were in English for English users.
October 21, 2024
Reply from Deutsche Glasfaser
Hello Mari, I am delighted that you have left us a good review. Thank you very much for that. If you have any questions, please contact us at any time via the messenger in the customer portal, our social media channels or the customer hotline. We will be happy to help you there. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Matthew, thank you very much for the positive review. We are very happy about it. Best regards, Marie
Oky oky oky oky
October 17, 2024
Reply from Deutsche Glasfaser
Hallo Mesut, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Great service
October 10, 2024
Too complex
The process to register , I find quite complss, the connection with contract very confusing, there are a lot of changes needed.
September 28, 2024
Reply from Deutsche Glasfaser
Hello Gino, thank you very much for your valuable feedback. I'm sorry that there are still questions left unanswered and that you have further concerns. Please get in touch via our customer portal, our customer hotline, WhatsApp or our social media channels. They will be happy to help you directly. Best regards, Kristin
Good but not English option in the process
It was good, but I would recommend to have an English option for international clients.
September 27, 2024
Reply from Deutsche Glasfaser
Hello Jose, I understand that. We'll take that with us to improve on this point. Kind regards, Marie
Reply from Deutsche Glasfaser
Hello Christopher, it's great that we were able to offer you good advice. Many thanks for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello, i am delighted that you have left us a good review. Many thanks for that. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo, das lesen wir gerne. Wir bedanken uns für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hallo Christoph, vielen Dank für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hello Javier, thank you for your rating and feedback. Please keep us informed about your satisfaction. Kind regards, Katy
Reply from Deutsche Glasfaser
Hello Johnson, how nice of you to join us. Of course, we understand that you are unable to rate your connection at this time. However, to help us improve our processes and make your experience even better, we welcome any feedback you may have about the process of signing up or the usability of our website. Feel free to leave us a new review if you have had other experiences with us. Thank you for your 4-star rating. Best regards, Julia
Good experience so far
September 11, 2024
Reply from Deutsche Glasfaser
Hello Robert, thank you for your great review. We are happy that you are satisfied with us. Best regards, Lisa
Easy to set up the account
The directions for signing up and setting up an account was easy.
September 7, 2024
Reply from Deutsche Glasfaser
Hello Jazmin, a warm welcome to you. I am delighted that you have taken the time to share your experience here. Best regards, Kristin
Top……………..
September 6, 2024
Reply from Deutsche Glasfaser
Hallo Freddy, super, dass Du so zufrieden bist und das auch hier teilst. Ich bedanke mich herzlich dafür und wünsche Dir weiterhin viel Spaß beim Surfen in Lichtgeschwindigkeit. Lieben Gruß, Kristin
Do we have a contract or not???
The company canceled our contract during building phase based on surveying technicians belief that we were the renters of the house we own. No one asked for clarification oe notified us by mail or email that our contract would get canceled; simply canceled our contract. I contacted the same representative who "sold" us the idea of installing glass fiber internet and we started a new contract and customer account. Several days later I received an email asking for some information about . I reply to the email and was told that that contract/account was canceled as well! At this point I'm not even sure that want glass fiber from your company...you're 20 years late anyways.
August 29, 2024
Reply from Deutsche Glasfaser
Hello Alisa, based on your experience, I understand your displeasure. I am sure that there has been a misunderstanding and a challenge in communication. I would therefore ask you to contact us by phone, WhatsApp or social media. That way, we can take another look and check what the problem was. Our customers are very important to us and we welcome constructive criticism. This is the only way we can constantly improve. I look forward to your feedback. Kind regards, Maddy
Reply from Deutsche Glasfaser
Hello Alina, it's a shame that this impression has arisen. I am very sorry that you are currently experiencing challenges with your internet. Please get in touch via our hotline, our social media channels, WhatsApp or the customer portal. We will help you. Best regards, Ava
Business as usual
August 22, 2024
Reply from Deutsche Glasfaser
Hallo Peter, vielen Dank für Deine Bewertung. Wir freuen uns darüber. Liebe Grüße, Marie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.