Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
Company replied
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The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
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Reply from Deutsche Glasfaser
Hello, I am very sorry that you have not yet been activated. Please take a look at the current status of your connection in the customer portal. You will find all the relevant information under “Mein Auftragsstatus”. Best regards, Joline
Reply from Deutsche Glasfaser
Hello Alina, we're glad to hear that. Thank you for your review. Kind regards, Lisa
Reply from Deutsche Glasfaser
Hello Frank, i'm glad you're satisfied. Thank you for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Wladislav, we are very pleased that you are so satisfied. Thank you for your feedback. Kind regards, Jessi
Better to let the customer to enroll…
Better to let the customer to enroll the right address ( the apartment number ) from the beginning
August 7, 2024
Reply from Deutsche Glasfaser
Hello Vasile, I'm sorry that there were challenges entering your correct address. Of course, this is not pleasant and we are sorry that this has caused any inconvenience. If you have another question, you can reach us via our hotline, our social media channels, WhatsApp and the customer portal. Best regards, Isa
Reply from Deutsche Glasfaser
Hello Robert, thank you very much for your feedback. I am delighted that you praised our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
Very good this internet 😅💪
August 2, 2024
Reply from Deutsche Glasfaser
Hallo Zlatea, vielen Dank für die positive Bewertung. Wir freuen uns sehr darüber. 😊 Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Hello, we completely understand that you're unable to assess your own fiber optic line at the moment. We also welcome any constructive feedback regarding our contract process or the user-friendliness of our website. Please don’t hesitate to update your rating once you have more experience with our services. Your opinion matters to us. Best regards, Julia
Reply from Deutsche Glasfaser
Hello Ignacio, we appreciate your feedback. It's great that you can recommend the service to others. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo Michael, super, dass Dir vor allem unser Kundenportal so zusagt. Danke, dass Du Dir die Zeit genommen hast, Deine Meinung hier zu teilen. Lieben Gruß, Kristin
Reply from Deutsche Glasfaser
Hallo Andreas, lieben Dank für Deine Top-Bewertung. Es freut mich, dass bei Dir alles zu Deiner Zufriedenheit verläuft. Lieben Gruß, Kristin
Reply from Deutsche Glasfaser
Hallo Lucas, wir bedanken uns für Deine super Bewertung und heißen Dich herzlich willkommen. Liebe Grüße, Sara
Reply from Deutsche Glasfaser
Hello Loana, we are pleased that you enjoyed the process. Thank you very much for your great review. Best regards, Jan
They said they will cut my internet if…
They said they will cut my internet if I don't join them
July 16, 2024
Reply from Deutsche Glasfaser
Hello Georgeta-Doina, I am sorry that you have had such an experience. If you would like to let us know exactly what happened, you can do so via our social media channels, WhatsApp, the customer portal or by phone. Kind regards, Jessi
Alles hat gut funktioniert
July 15, 2024
Reply from Deutsche Glasfaser
Hallo Andreas, schön, dass alles gut funktioniert. Wir danken Dir für dieses Feedback und Deine super Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hallo Guiseppe, wir bedanken uns für Deine super Bewertung und freuen uns sehr, dass alles in Ordnung ist. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hallo, wir freuen uns sehr, dass alles zu Deiner Zufriedenheit verlaufen ist. Wir heißen Dich herzlich willkommen und danken Dir für die super Bewertung. Liebe Grüße, Sara
Reply from Deutsche Glasfaser
Hallo Kai, vielen Dank für Deine Top-Bewertung. Schön, dass Du so begeistert bist. Lieben Gruß, Kristin
Alles Top so geht internet
July 9, 2024
Reply from Deutsche Glasfaser
Hallo Klaus, schön, dass Du das so siehst. Wir freuen uns enorm, dass Du total begeistert von unserer Glasfaser bist und bedanken uns herzlich für die 5 Sterne dafür. Liebe Grüße, Jay
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